Helping companies reach their customer service goals

b+s is a leading Cisco Advanced Technology Partner & Systems Integrator

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b+s Smartphone Agent - CTI and mobility all in the palm of your hand

Enable mobile agents to take calls virtually anywhere!

Announcing Cisco Certification for MCAL

Connecting with customers through any media type

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Multi-Channel integration between Cisco and SAP CRM!

Unify voice, email & chat management at the desktop!

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- 3 mns
- www.cisco.com/web/about/ac78/docs/Social_Media_and_Customer_Care.pdf
- 4 mns
- Cisco is investing heavily in Social Media customer care. Check out this presentation by Tod Famous, one of their product managers:
- 30 days
- Day 2 at ciscolive, busiest show ever!

27. May 2010 iPhone, CRM and other channels in a contact center

19. May 2010 Successful launch of the contact center of CSS Insurance

05. April 2010 b+s to conduct technology and ROI workshop at IQPC 11th annual Call Center Week - June 2010