Bucher + Suter implemented one of the largest Cisco Intelligent Contact Manager systems at Allianz Germany in 2007.  b+s integrated an existing Siemens PBX to the ICM, providing a centralized virtual ACD across thousands of agents.

In 2006, FedEx used Bucher + Suter to implement and deploy UCCE at their Brussels contact center. FedEx also benefits from b+s' MediaRouting software, custom reports and maintenance support to enhance the overall Cisco solution.

In 2004, Bucher + Suter implemented a 400 seat Cisco Contact Center for GroupMutuel, a leading Swiss Health Insurance Company.  

Harrow Council, A government entity in London, selected Bucher + Suter to deploy a Cisco Contact Center Enterprise system in 2008.  Today with over 80 agents active, Harrow Council runs an integrated SAP CRM environment with full Softphone CTI and integrated reporting leveraging a local data warehouse.

Helsana is Switzerland's largest Health Insurance Company.  Helsana piloted Cisco IP based contact centers in 2003 and soon after brought their internal helpdesk online using IPCC.  Helsana leverages Cisco's outbound dialing functionality with company MetaDirectory integration and consolidated reporting across channels.  In addition to a fully integrated customer CRM / Business Application environment, Helsana also utilizes Teleopti's Work Force Management solution, implemented by Bucher + Suter. They have over 400 agents on the Cisco contact center platform today.

RUAG is an international aerospace, defense & security technology group with production sites in Switzerland, Germany, Austria, Hungary and Sweden. In 2003, Ruag selected Bucher + Suter to rollout a Cisco IP Contact Center.  With an integration of ARS Remedy and CAE UMS, Ruag continues to serve customers with over 40 agents in production today.

In 2008, Bucher + Suter deployed a 60 port Cisco Customer Voice Portal and 20 agent Cisco CCE at The Housing Bank for Trade and Finance located in Amman, Jordan.  The solution features automated email handling and backend integration. The Cisco CVP handles 48,000 calls per day and the agents answer 6,000 calls per day.  The MQSeries integration developed by Bucher + Suter includes PIN reset / change and self service financial transactions such as automated bill payment.

Thomson Reuters, a leading fortune 500 company based in Minneapolis Minnesota, implemented universal queuing in 2009 at their USA contact centers. Thompson Reuters utilizes a combination of Cisco Contact Center Enterprise, b+s Software and nGenera.  They leverage the b+s Multi Channel Application Link (MCAL) to integrate their nGenera CRM email and chat channels to their Cisco Contact Center.

"The Universal Queue project is part of a Thomson Reuters initiative to deliver efficiency to the enterprise by optimizing the use of various technologies.  This solution leverages Bucher + Suter’s MCAL to  deliver custom routing & reporting capabilities between Cisco CTI and nGenera Customer Interaction Management (CIM) Channels.

Universal Queue offers Thomson Reuters call centers the ability to dynamically route various contact types (chat, email & phone) across a group of agents based on agent skill to maximize productivity and service level performance."

- Thomson Reuters

Bucher + Suter provided services to help the US Army implement Cisco Contact Center Enterprise at their contact center in Germany.

Zain is a Amman, Jordan based service provider that chose Bucher + Suter to implement a Cisco UCCE & CVP in 2004.  This deployment initially included 480 CVP ports, 180 concurrent agents and currently receives an average of 200,000 calls per day. The Cisco Customer Voice Portal application enables automated charging of prepaid mobile phones.