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27. May 2010 iPhone, CRM and other channels in a contact center
On June 10th 2010 Bucher + Suter will present CRM integration solutions and possibilities to handle multimedia in a modern contact center. Business cases of nGenera at Thomson-Reuters and of EUDATA at a large italian...
19. May 2010 Successful launch of the contact center of CSS Insurance
After only three months the newly established contact center of CSS Insurance has been successfully put in operation in early May. The existing call center solution was replaced with a VoIP solution from Cisco whereby Bucher +...
05. April 2010 b+s to conduct technology and ROI workshop at IQPC 11th annual Call Center Week - June 2010
Collaboration with customers can mean many different things depending on your target market, your products, your business objective and the technologies utilized to achieve your goals. Companies have no choice but to...
18. February 2010 CSS Group receives Cisco Contact Center from Bucher + Suter
During January 2010 the CSS Group has decided to replace its existing call center solution with a VoIP solution from Cisco. CSS, the second largest health insurance provider in Switzerland, has brought Bucher + Suter on board as...
01. February 2010 PostFinance new Cisco Contact Center goes in operation
As of October 2009 PostFinance takes its new contact center in operation. It is divided into 13 locations, employs 700 agents and handles approximately 6000 calls daily. The adaptable Cisco UCCE environment integrates existing...
