Breaking News Items
News
18. February 2010 CSS Group receives Cisco Contact Center from Bucher + Suter
During January 2010 the CSS Group has decided to replace its existing call center solution with a VoIP solution from Cisco. CSS, the second largest health insurance provider in Switzerland, has brought Bucher + Suter on board as...
01. February 2010 PostFinance new Cisco Contact Center goes in operation
As of October 2009 PostFinance takes its new contact center in operation. It is divided into 13 locations, employs 700 agents and handles approximately 6000 calls daily. The adaptable Cisco UCCE environment integrates existing...
26. October 2009 Billag: Significant improvement in its level of service, thanks to flexible planning of personnel assignments
Billag SA (Billag), the Swiss invoicing firm charged with the collection of radio and television license fees, has organized the planning of its personnel assignments by utilizing Teleopti's Workforce Management (WFM) system....
22. October 2009 Cisco Certifies b+s Multi Channel Application Link (MCAL)
Cisco has officially certified Bucher + Suter's MCAL API as an open webservice API for integrating task and media routing with Cisco UCCE
10. September 2009 Bucher + Suter Launches New Website
Bucher + Suter is proud to launch a fresh online presence. With a new design that is up-to-date and provides more value to our online visitors, b+s customers and partners will enjoy a more user-friendly web portal which also...
