Successful launch of the contact center of CSS Insurance

 

After only three months the newly established contact center of CSS Insurance has been successfully put in operation in early May. The existing call center solution was replaced with a VoIP solution from Cisco whereby Bucher + Suter was heavily involved as a supporting partner company.

The platform consists of a Cisco UCCE environment in combination with a b+s IVR, and the Bucher + Suter applications b+s AdminTool and b+s DeskPhone. More than 13,000 requests have been processed since the first day of operation by the service line, the agencies at 120 locations, the offices and the collection points of CSS with nearly 900 insurance agents.

About CSS Group
The CSS group together with INTRAS insures around 1.66 million people. With a premium volume of 4.64 thousand million Swiss francs it is the second largest health insurance company in Switzerland. The CSS Group has specialized in insuring families. It is also a leading corporate insurer: over 16,800 companies and institutions with a total of 238,000 employees are collectively insured by the CSS Group.
www.css.ch

About Bucher + Suter
Bucher + Suter (b+s) is a global provider of contact center solutions & services. As a Value Added Reseller and Systems Integrator for Cisco Contact Centers; b+s helps companies achieve business goals, going beyond traditional voice, by unifying contact center solutions with an add-on suite of applications which consist of multi channel agent desktops, universal queuing and unified communications adapters, unified reporting and self service. b+s corporate offices are located in Bern, Switzerland and in Heppenheim, Germany. www.bucher-suter.com

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