b+s expert session June 2010

iPhone, CRM and new channels in a contact center

Multimedia in a contact center

Traditional customer service and the netGeneration - succesful CIM-integration at Thomson-Reuters

Mobility in contact center - Live-Demo of b+s SmartPhone Agent

Real-time Services For Your Web Portals. Business case on an advanced CRM integration

How to teach your iPhone communication - Live-Demo of b+s MobileVoiceConnect