In 2011 b+s and Teleopti AB, experts in Workforce Management, partnered officially to streamline Workforce Management solutions in Cisco contact centers.

Workforce Management (WFM) solutions are often complex and intricate deployments requiring precise and detailed requirements and implementation efforts. Combining proven solutions from Teleopti with services and support from Bucher + Suter (b+s) substantially reduces the risk, lead time, cost and project duration of WFM initiatives.