Bucher + Suter's ApplicationLink Avaloq integrates the Avaloq Banking System with the Cisco Contact Center, allowing agents to handle telephone calls and e-mail within the Avaloq agent Graphical User Interface.

ApplicationLink Avaloq:

• Pops customer information and enables voice and e-mail handling within the agent's Avaloq interface.
• Displays agent status information within the Avaloq Graphical User Interface.

The Avaloq Banking System's multi-media enabled agent GUI integrated with Cisco's Unified Contact Center Enterprise is shown below. Agents can handle telephone calls and e-mail without having to switch between applications.