The Bucher + Suter Interactive Voice Response (IVR) application is a modular, easy-to-integrate, IP communications server featuring comprehensive functionality and interfaces.

The Bucher + Suter IVR offers the following benefits:

• Supports both TDM and IP based contact centers
• Scalable, modular structure
• Seamless integration of geographically dispersed offices and contact centers 
• Open interface provides rapid integration to existing systems
• Based on standard, off the shelf hardware and OS 

Standard functionality:

• Automated Attendant
• Routing and queuing
• Caller ID and personalized handling
• Easy to implement announcements and music
• DTMF input 
• Voice Mail
• Fax handling 
• Database access for self service 
• Proactive notification and alarms

Optional functionality:

• Advanced speech recognition
• Text To Speech (TTS)
• Integration of third party Unified Messaging solutions
• Flexible Database connection options
• Integration to b+s' DeskPhone to display queue statistics