Bucher + Suter Software 

WebWallboard

Bucher + Suter's WebWallboard is a contact center reporting tool which enables real-time data to be clearly displayed in a tabular or graphical format within a browser window. 

  • Real time display of agent workload
  • Provides supervisors with relevant data to quickly respond to spikes in call traffic
  • Improved cost efficiency through optimal assignment of personnel
  • Configurable refresh intervals
  • Configurable layout, data to be display, content and appearance

Data Grid View

  • Display of data in tabular form
  • The content of the tables can be configured for each specific customer
  • The refresh time is configurable
  • Display of tables in a Web browser or Cisco IP phone

Queue View

  • Graphical display of queues in the browser window
  • User defined colors

Group View

  • Graphical display of teams in the browser window
  • Groups are formed in queries

Multi View

  • Combined display of three independent modules
  • User configurable layouts