Bucher + Suter's WebReports is a reporting tool that complements Cisco's standard WebView reports. These additional report templates from b+s can be especially useful for contact center managers who's reporting needs are not being met by Cisco's standard offering.

WebReports' customized templates have evolved to the point to which they typically meet the vast majority of a contact center's reporting needs. 

• No costly special reports
• Simple updates
• Individual customer requirements are often incorporated into the standard reports, benefiting all users 
• Quick and easy report customization

Standard Templates Categories:

• Call Type Performance (real-time and historical)
• Enterprise Call Types
• Call Type Treatment
• Agent / Team Performance
• WrapUp Reports (by Call Type and by Agent/Team)