Cisco's Unified Contact Center (UCC) delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution, enabling your company to rapidly deploy a distributed contact center infrastructure.

b+s has has been a Value Added Reseller and systems integration partner for Cisco's Unified Contact Center (UCC) since 2000. Our team of highly skilled engineers can help determine and design the right solution to fit your needs.

Cisco's Unified Contact Center offers:

• Open interfaces, allowing integration into virtually any environment
• Redundancy:
  - carrier-grade, fully synchronized redundancy of core components. 
  - hot-standby redundancy of peripheral integration components. 
  - each component in the UCCE environment is redundant.
• Scripting:
  - visual scripting, monitoring and debugging. 
  - on-line call monitoring and tracing. 
  - one single scripting tool for IVR, announcements, music on hold, call distribution, database and application access.
• Centralized, common cradle-to-grave reporting; consistent across all media (calls, video, emails, real-time chat, collaboration etc).
• Multi-tenant admininstration tool for decentralized administration.
• Decentralized call queueing and IVR functionality.
• Remote worker options.
• High scalability for all components. No need to replace hardware components or purchase fork-lift upgrades as the contact center grows.