Bucher + Suter  

Cisco Unified Contact Center

Cisco's Unified Contact Center (UCC) delivers intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution, enabling your company to rapidly deploy a distributed contact center infrastructure.

Bucher + Suter has been a Value Added Reseller and systems integration partner for Cisco's Unified Contact Center (UCC) since 2000. Our team of highly skilled engineers will work with you to determine and design the right solution to fit your needs.

Cisco's Unified Contact Center offers:

  • Open interfaces, allowing integration into virtually any environment
  • Redundancy
    - c
    arrier-grade, fully synchronized redundancy of core components
    hot-standby redundancy of peripheral integration components
    each component in the UCCE environment is redundant
  • Scripting
    - visual scripting, monitoring and debugging
    -
    on-line call monitoring and tracing
    - one single scripting tool for IVR, announcements, music on hold, call distribution, database and application access
  • Centralized, common cradle-to-grave reporting; consistent across all media (calls, video, emails, real-time chat, collaboration, etc)
  • Multi-tenant Graphical User Interface for decentralized administration
  • Decentralized call queuing and IVR functionality
  • Remote worker options
  • High scalability for all components. No need to replace hardware components or purchase fork-lift upgrades as the contact center grows

Our Cisco Unified Contact Center experience

Bucher + Suter is the leading Advanced Technology Partner (ATP) for Cisco Unified Contact Center Enterprise (UCCE) in the European region.

Our highly trained team of Cisco Contact Center specialists have implemented solutions for customers across Europe, America and the Middle East.

Bucher + Suter provides systems integration for all models of Cisco Contact Center; including CVP, UCC Express, UCC Enterprise, UCC Hosted and ICM.

Areas of expertise: