Bucher + Suter Produkte
Teleopti CCC Workforce Management
Bucher + Suter is an authorized reseller and system integrator of Teleopti's Workforce Management (WFM) application, the Teleopti CCC. WFM is the process by which you ensure that you have the right person, with the right skills, in the right place, at the right time, working in your contact center. Teleopti CCC is an award winning WFM solution that includes tools to improve workforce management in today's contact centers. The base package offers the key elements that you need to effectively plan and improve your contact center. This includes forecasting, agent management, automatic scheduling and reporting. Teleopti CCC reduces sick days and staff turnover, thus lowering operating costs.
Forecasting, scheduling, and improved intra-day management can save up to 30% of manpower related costs in today's contact centers. Customers often realize a positive ROI within twelve (12) months of implementing a workforce management solution. (Source: Datamonitor)
- Compliant with most working time directives
- Full support for virtual contact centers
- Skill based scheduling
- Real time monitoring of schedule adherence
- Web based agent preferences
- Connects to most ACD systems
- Localized in more than 10 languages
Teleopti CCC was awarded the "Best Workforce Management Solution in EMEA" for the third year running by ContactCenterWorld.com.
This award is important and unique in that the users themselves select the winner; no judging panel is involved.
Demo required?
If you wish to have a live presentation, just contact us. We can either have a demo onsite or have a reference visit organized at one of our customer's sites.
