Bucher + Suter Worldwide Services
b+s works hard with customers to analyze process, infrastructure, and business needs in order to deterimine and document exact requirements. This detailed needs analysis allows us to gather all necessary information so we can recommend the best solution and design for your contact center.
Project Implementation
Our delivery team consists of highly skilled professionals focused on Cisco's Unified Contact Center solutions and market leading third party solutions.
We provide both on and off-site support to partners and clients. For installation and upgrades, we follow Cisco standard Installation and Upgrade Guidelines.
Our standard project documents include:
- Functional Specification & Acceptance Document
- Low-Level Design Document
- Maintenance and Disaster Recovery Manual
- Operations Manual
- Audit / System Health Check
- Reporting specifications
On-Site Services
b+s is a worldwide services provider with systems installed and maintained across the globe. When a project calls for local on-site resources, our team delivers! Visit our Customer page to review just a few some of our success stories.
All b+s on-site services are outlined to our customers within a formal Statemetn of Work, and can be short term or long term assignments depending on the project.
