Customer System Engineer

in Bensheim (Germany) or Bern (Switzerland), commencing immediately or by arrangement

2019 Photo Session Bensheim (3)


As a Customer System Engineer you will be in direct contact with our customers and partners and will be responsible for handling customer inquiries. Your responsibilities will range from processing simple service requests to the analysis of complex problems using various tools, such as log and network analyzers, CVP parsers, and similar. You will work closely with our development and project teams, but also with the support teams of manufacturers.

Key Responsibilities

  • 2nd-Level support in the area of Cisco Contact Center, Cisco Cloud Solutions etc. as well as the proprietary developments of b+s Software
  • Support of and cooperation with various teams
  • Resolving faults (in cooperation with manufacturers in the case of more complex tasks)
  • Active clarification of customer needs
  • Cooperation in interdisciplinary and cross-functional projects


  • Computer science education (FH, EFZ or similar)
  • Ideally knowledge of Cisco Contact Center solutions (Cisco Collaboration, UCCE/PCCE, Cloud, etc)
  • SQL knowledge is an advantage
  • Several years of experience in the area of customer service / help desk / service desk
  • ITIL basic knowledge (ITIL Foundation)
  • High service orientation and open-minded communicative personality
  • Good written and spoken German and English (knowledge of French is an advantage)
  • Readiness for on-call service in a 24/7 service organisation

What we offer

  • Coaching in the world of Cisco collaboration technologies
  • Diverse development opportunities (various certifications, communication and technical training courses)
  • Working in a young and dynamic team
  • Very good social benefits, fair wage policy, and many employee perks
  • Friendly work climate & flat organisational structures
  • Employee events at home & abroad

Please send your complete application documents by e-mail to Sylvain Lemaire (Head of Customer Service): For questions you can reach us via +49 6251 8622 500. Your application will be handled confidentially. We look forward meeting you.