Contact Center Solution Engineer

in Switzerland or Germany, commencing immediately or by arrangement

2019 Photo Session Bensheim (3)

Environment

Are you looking for a new professional challenge? Then this job could be just right for you! Bucher + Suter is the largest Cisco Contact Center Partner in Europe. With over 160 employees, we are positioned on a global scale. Our teams are diverse, quick-witted, and supportive. Our technically sophisticated employees from different countries and cultures have been the main driver in the Bucher + Suter success story for over 40 years. You’ll be working from a combination of the Bucher + Suter offices, customer premises, and your own home.

Main Responsibilities

You are part of our delivery organization, which plans and implements contact center projects in collaboration with our customers. As a System Engineer, you will take ownership of work, including installation, configuration, and scripting, as well as then testing and troubleshooting the Cisco Contact Center solution. You’ll collect and document custom requirements. You’ll work closely in a team focusing on specific customers, with easy access to know-how from your colleagues across the breadth of Bucher + Suter. 

Your profile

  • Technical contact center know-how (preferably Cisco) 
  • SQL knowledge is an advantage 
  • You like being customer-facing 
  • Good knowledge of German and English, both written and spoken 
  • Independent and structured way of working within a project team 
  • High personal responsibility and professional interaction with colleagues and customers 

What we offer

  • Modern and international work environment 
  • You will work within a cooperative, dynamic, international, and motivated team 
  • Friendly work climate and flat organizational structures  
  • A strong customer-focused organization that routinely promotes from within  
  • Coaching and introduction to the world of Cisco collaboration technologies and Salesforce CRM 
  • The opportunity to work closely with our customers in challenging and exciting projects  
  • Diverse development opportunities within a network of highly specialized experts 
  • Very good social benefits, fair wage policy, modern working model, and many other perks 
  • Employee events at home and abroad 
  • Full-time employment and the opportunity to work from home 

Please send your application documents via e-mail to Jörg Gerhardt (Team Leader, Germany) at : jobs@bucher-suter.com  

If you have any questions, please call us on +41 31 517 52 00. Your documents will be treated confidentially. We look forward to getting to know you!

*By submitting your application documents, you agree that Bucher + Suter AG may process them at its locations in Germany and Switzerland in order to carry out the application process. Further information on data protection can be found HERE