b+s Cloud Services - CCaaS

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Optimal service provision requires complex and flexible infrastructure setup and operation. b+s Cloud Services provide modular, scalable and reliable solutions that make it possible to create the exact setup required to serve customers best. The pay-as-you-use model ensures that the service can be adapted to rapidly changing business requirements.

Features

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Agent Desktop

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Supervisor Cockpit

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Reporting

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Inbound & Outbound Voice

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Multichannel Routing

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IVR & Self Service

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Workforce Management

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Recording

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CRM Integration

Our Offering

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Profile Voice Basic

The Voice Basic profile is used for a simple workplace and the utilization of analog telephones and fax devices.

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Profile Voice Premium

The Voice Premium profile is used for a versatile office-workplace with modern communication instruments.

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Profile Multi-Channel

The Mobile Collaboration profile is used for a versatile office-workplace with modern communication instruments and a number of devices.

Extend your preferred profile with options such like: Workforce Management, Recording, and CRM Integrations.

«Bucher + Suter has developed a sophisticated partner model to attract cloud service resellers. Currently, most of Swiss systems integrators relevant in the collaboration space have joined the Bucher + Suter partner model.»

Roman Schmid, Head of Partner Operations, Cisco

Highest Standards & Data Security

CloudServicesRechenzentrenBernBasel
  • b+s Cloud Services are operated out of Swiss data centers. We have extensive experience providing superior quality and exeptional support in Life Cycle Management, release management, monitoring and operations.
  • The cloud platform and data centers run in accordance with data privacy policy in Switzerland and Germany. We ensure highest safety standards and comply with ISAE 3000.

Learn More About Our Cloud Services Offering

b+s offers modular, scalable, cutting-edge cloud solutions that are available today.

Contact us