b+s Cloud Services - CCaaS

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Optimal service provision requires complex and flexible infrastructure setup and operation. b+s Cloud Services provide modular, scalable and reliable solutions that make it possible to create the exact setup required to serve customers best. The pay-as-you-use model ensures that the service can be adapted to rapidly changing business requirements.

Features

BS_ICON-WEB-CIRCLE_Agent

Agent Desktop

BS_ICON-WEB-CIRCLE_Supervisor-Cockpit

Supervisor Cockpit

BS_ICON-WEB-CIRCLE_Reporting

Reporting

BS_ICON-WEB-CIRCLE_In-Outbound-Voice

Inbound & Outbound Voice

BS_ICON-WEB-CIRCLE_Multichannel-Routing

Multichannel Routing

BS_ICON-WEB-CIRCLE_IVR-Self-Service

IVR & Self Service

BS_ICON-WEB-CIRCLE_Workforce-Management

Workforce Management

BS_ICON-WEB-CIRCLE_Recording

Recording

BS_ICON-WEB-CIRCLE_CRM-Integration

CRM Integration

Our Offering

BS_ICON-WEB_Profile-Voice-Basic

Profile Voice Basic

The Voice Basic profile is used for a simple workplace and the utilization of analog telephones and fax devices.

BS_ICON-WEB_Profile-Voice-Premium

Profile Voice Premium

The Voice Premium profile is used for a versatile office-workplace with modern communication instruments.

BS_ICON-WEB_Profile-Voice-Multichannel

Profile Multi-Channel

The Mobile Collaboration profile is used for a versatile office-workplace with modern communication instruments and a number of devices.

Extend your preferred profile with options such like: Workforce Management, Recording, and CRM Integrations.

«Bucher + Suter has developed a sophisticated partner model to attract cloud service resellers. Currently, most of Swiss systems integrators relevant in the collaboration space have joined the Bucher + Suter partner model.»

Roman Schmid, Head of Partner Operations, Cisco

Highest Standards & Data Security

CloudServicesRechenzentrenBernBasel
  • b+s Cloud Services are operated out of Swiss data centers. We have extensive experience providing superior quality and exeptional support in Life Cycle Management, release management, monitoring and operations.
  • The cloud platform and data centers run in accordance with data privacy policy in Switzerland and Germany. We ensure highest safety standards and comply with ISAE 3000.

Learn More About Our Cloud Services Offering

b+s offers modular, scalable, cutting-edge cloud solutions that are available today.

Contact us