Contact Center as a Service

CCaaS powered by Cisco HCS

Optimal service provision requires complex and flexible infrastructure setup and operation. b+s Cloud Services provide modular, scalable and reliable solutions that make it possible to create the exact setup required to serve customers best. The pay-as-you-use model ensures that the service can be adapted to rapidly changing business requirements.

Logo Cisco Master Service Provider

Optimal service provision requires complex and flexible infrastructure setup and operation. b+s Cloud Services provide modular, scalable and reliable solutions that make it possible to create the exact setup required to serve customers best. The pay-as-you-use model ensures that the service can be adapted to rapidly changing business requirements.

 
 
 

Snapshot of the Functionalities

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Agent Desktop

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Supervisor Cockpit

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Reporting

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Inbound & Outbound Voice

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Multichannel Routing

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IVR & Self Service

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Workforce Management

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Recording

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CRM Integration

Our Offering

Icon Telephone Lined

Profile Voice Basic

The Voice Basic profile is used for a simple workplace and the utilization of analog telephones and fax devices.

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Profile Voice Premium

The Voice Premium profile is used for a versatile office-workplace with modern communication instruments.

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Profile Multi-Channel

The Mobile Collaboration profile is used for a versatile office-workplace with modern communication instruments and a number of devices.

Extend your preferred profile with options such like: Workforce Management, Recording, and CRM Integrations.

Bucher + Suter have developed a sophisticated partner model to attract cloud service resellers. Currently most of Swiss systems integrator relevant in the collaboration space have joined the partner model of Bucher + Suter.

Roman Schmid, Head of Partner Operations, Cisco

Highest Standards & Data Security

CloudServicesRechenzentrenBernBasel

  • b+s Cloud Services are operated out of Swiss data centers. We have extensive experience providing superior quality and exeptional support in Life Cycle Management, release management, monitoring and operations.
  • The cloud platform and data centers run in accordance with data privacy policy in Switzerland and Germany. We ensure highest safety standards and comply with ISAE 3000.

Resellers

Alpiq

Logo Partner Alpiq

AnyWeb

Logo Partner Anyweb

Bison IT Services

Logo Partner Bison

Data Quest

Logo Partner Dataquest

ITRIS Enterprise

Logo Partner Itris

Keynet

Logo Partner Keynet

Netcloud

Logo Partner Netcloud

SPIE ICS

Logo Partner Spie

Sunrise Communications

Logo Partner Sunrise
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Take Away

b+s Cloud Services is a scalable, flexible, cost-effective, and easy-to-implement solution that accommodates rapid company expansion and seamlessly integrates into existing business infrastructure, while also offering a variety of communication channels. Furthermore, straightforward, modular pricing ensures companies only pay for relevant services.

Resources

Fact Sheet

Learn More About Our Cloud Services Offering

b+s offers modular, scalable, cutting-edge cloud solutions that are available today.