Contact Center Business Intelligence

Leveraging your data, your way, for your success!

Effortlessly blend data from any source or department, whether you prefer hands-on control or our expert touch – at Bucher + Suter, we make sure your data works for you.

CCBI is available as a standalone powerhouse or an add-on to our renowned contact center solutions. It’s your choice, your flexibility, and your data unleashed.

b+s CCBI is available soon for Webex and Cisco Contact Center.

Actionable insights to drive efficiency and improve operations

Unlock the analytics capabilities of b+s CCBI to gain deep insights into your contact center operations, allowing you to make real-time and long term decisions that affect your teams’ efficiency and your customer experience.

Easily monitor and analyze all your essential KPIs, with a host of dashboards providing a comprehensive overview of your performance. And b+s CCBI goes further by including agent and department utilization dashboards, empowering you with detailed insights into you resources. Evaluate wrap-up classifications for all tasks and direct calls, ensuring a thorough understanding of every interaction.

Additionally, easily compare key KPIs to previous months, quarters, and the same period last year, allowing you to benchmark and measure your progress over time.

With b+s CCBI’s analytics capabilities, you’re equipped to make informed decisions and drive continuous improvement in your contact center operations.