b+s Connects for Epic
We know that in healthcare, your patients come first, always. Help your Cisco Contact Center agents give your patients the service they need by removing the complexity that multiple, diverse service applications present them. With a tightly-bound, lightweight, reliable CTI integration solution from Bucher + Suter.
Epic as the agent desktop means data never leaves your patients' EHRs.
With b+s Connects for Epic, you'll save time on every interaction and show patients you really care.
- Agent state control
- Seamless transfer of IVR & call data
- Configurable lookup on patient objects
- Auto-record creation
- Real-time display based on Finesse data
- Screen pops
- Interaction logging
- No stored data
- Enhanced agent phonebook