Agents can serve customers through a streamlined Omni-Channel & CTI gadget integrating Oracle Service Cloud and Cisco Unified Contact Center (CCE & CCX).
Ensure agents are responsive and effective by placing interaction control inside of the Oracle Service Cloud. The gadget streamlines contact handling by providing quick access to agent tools, which improves efficiency, and alleviates the need to tab constantly between multiple windows.
Agents can serve customers through a streamlined Omni-Channel & CTI gadget integrating Oracle Service Cloud and Cisco Unified Contact Center (CCE & CCX).
Ensure agents are responsive and effective by placing interaction control inside of the Oracle Service Cloud. The gadget streamlines contact handling by providing quick access to agent tools, which improves efficiency, and alleviates the need to tab constantly between multiple windows.
Getting it right the first time is priceless. Because customers must come first, ensuring technology empowers business to be responsive to customers will mean so much to them in the long run.
The customer is king. At the end of the day, though, you are running a business. Working fast, effective, and smart are key principles to follow when implementing new technology.
Being on time is being late. Today’s customers expect service before they need it. Crystal balls are hard to come by: make anticipating customer needs a priority by obtaining the right solutions.
Help them help you
Tools they need to provide a superior customer experience
Remove the guesswork
Reports and data that facilitate optimization
Make their lives easier
Software that is easy to maintain and frees IT for other things
Want to see a demo? Get detailed technical information? Chat with one of our integration gurus?
