Oracle Service Cloud Integration
for Cisco Contact Center
CCE & CCX
b+s Connects for Oracle Service Cloud

Agents can serve customers through a streamlined Omni-Channel & CTI gadget integrating Oracle Service Cloud and Cisco Unified Contact Center (CCE & CCX).
Ensure agents are responsive and effective by placing interaction control inside of the Oracle Service Cloud. The gadget streamlines contact handling by providing quick access to agent tools, which improves efficiency and alleviates the need to tab constantly between multiple windows.