b+s Connects for Siebel

Make sure your technology solutions are keeping pace with the cutting edge in contact center customer service. Our simple, powerful, and transparent telephony integration makes a difference that today’s demanding customers will notice and appreciate.

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Make sure your technology solutions are keeping pace with the cutting edge in contact center customer service. Our simple, powerful, and transparent telephony integration makes a difference that today’s demanding customers will notice and appreciate.

Feature Set

  • Agent voice state control
  • Call control 
  • Direct / consultative transfer & conference with call attached data for screen pops
  • Call detail logged inside of Siebel
  • Auto wrap up and wrap-up with reason
  • Click-to-dial phone numbers in Siebel records
  • Support for Cisco Outbound Option
  • Support for Cisco Mobile Agent
  • Agent chat and email state control
  • Utilize Cisco’s Contact Center to route Siebel email and web chat
  • Unified Cisco reporting for multichannel Siebel interactions
  • Channel blending
  • Multi-chat: up to six, separate, simultaneous chats
  • Task control 
  • Email and chat transfers
  • Chat transcripts stored in Siebel

Resources

Demo Video

Demo - Connects for Siebel
 
 

Contact our Cisco Contact Center Integration Experts

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