Careers Customer Success Advisor


USA, remote

Job type


The Opportunity

Are you looking for a new professional challenge? Then this job could be just right for you! We are internationally positioned with offices in Switzerland, Germany, and the USA. Our employees from a variety of countries and cultures have been the main drivers in the Bucher + Suter success story for 40 years.

In this role, you’ll oversee the first interaction with customers looking for support for their deployed Cisco solutions as well as Bucher + Suter products. You will triage, document, and analyze faults and requests. You will process cases following company standards, defined processes, regulations, guidelines, and ITIL best practices. You will also be expected to independently pre- evaluate customer needs and update documentation for day-to-day customer service.

The salary range is $42K – $60K per year.

Your Profile

  • Exceptional communication skills and ability to influence others.
  • Ability to work nights and weekends, depending on assigned shift.
  • Strong organizational and time management skills.
  • Experience in IT.
  • Proficient in the use of troubleshooting tools, including SIP Logs, Webex Tracer, and Wireshark.

Ideal candidate

  • Basic ITIL knowledge.
  • Solid understanding of infrastructure technologies.

What We Offer

  • Coaching and introduction to the world of Cisco collaboration and AI technologies.
  • A role in a dynamic, cross-border team with colleagues in Switzerland, Germany, and the US.
  • 15 PTO days per year.
  • 2 days of VTO per year for causes close to your heart.
  • Plenty of opportunities for career development.
  • Technical training and certification support.
  • 401(k) matching.
  • Medical, dental, and vision insurance.
  • Employee events at home and abroad.
  • Bonus based on gross margin.


Please send your complete application!

Apply now

If you have any questions, please call us at +41 31 517 52 00 or email us at We look forward to getting to know you!

Your contact person:
Steven Holzem

Steven Holzem

Webex US, Team Leader

*Your documents will be treated confidentially. By submitting your application documents, you agree that Bucher + Suter AG may process them to conduct the application process at its locations in Germany and Switzerland. Further information on Data protection.