Salesforce Service Cloud Consultant



Job type

Full Time


The role of a Salesforce Service Cloud Consultant combines aspects of consulting and technical development. The Salesforce Service Cloud Consultant will be focused on projects that require Salesforce know-how beyond out-of-the-box Bucher + Suter software. This includes installing, configuring, and customizing all aspects of the Salesforce platform that revolve around the contact center and Bucher + Suter’s products.

Main tasks

  • Ability to consult with customers and create requirements and estimations of effort while always understanding the art of the possible
  • Salesforce custom scope validation and proof of concepts
  • Low code to complete customization of Salesforce through implementation, configuration, and customization of the Salesforce platform
  • Hands on lifecycle management of customer-defined work within Salesforce Service, Sales, Health, and other clouds
  • Supporting customers from scope definition, user acceptance tests, and the go-live procedure
  • Definition and identification of Change Requests
  • Agile development and management of all client specific client defined scope
  • Participating in scope planning, architecture design, and software development activities
  • Ability to identify new product features and work with Product Management to define and drive product roadmap based on consulting experience

Your profile

  • Salesforce CRM certifications such as: Salesforce Administrator, Service Cloud Consultant, Platform Developer, Technical Architect, or Einstein Analytics and Discovery Consultant
  • General IT, Cisco Contact Center, CTI, and Salesforce CRM (Salesforce Service Cloud Product) knowledge are an advantage
  • Appropriate academic degree/school of engineering preferred
  • Excellent team player with oral and written communication skills with a keen sense of customer service and success
  • Excellent problem-solving and troubleshooting skills
  • Process-oriented with outstanding documentation skills
  • Knowledge of best practices and IT operations in an always-up, always-available service
  • Good attention to detail with an ability to analyze and specify adaptations of Bucher + Suter software products and services
  • Experience with or knowledge of agile software development methodologies
  • Knowledge of Apex, Visualforce, Lightning Components, Sfdx, OAuth and Webservices
  • For US applicants: Eastern or Central Time Zone preferred

What we offer

  • An international, young, and dynamic team
  • Coaching and introduction to the world of Cisco collaboration technologies and Salesforce
  • A strongly customer-focused organization that routinely promotes from within
  • Diverse development opportunities (various certifications and technical training courses)
  • Excellent social benefits, fair wage policy, and many company perks
  • Friendly work climate and flat organizational structures
  • Employee events at home and abroad
  • Full-time employment and work from home


Submit your CV now!

Apply now

If you have any questions, please call us on +41 31 917 52 00. We look forward to getting to know you!

Your contact person:
Jochen Rachut

Jochen Rachut

Product Delivery Owner

*Your documents will be treated confidentially. By submitting your application documents, you agree that Bucher + Suter AG may process them to conduct the application process at its locations in Germany and Switzerland. Further information on data protection.