The NEW Solution: b+s Connects for ServiceNow

Connect Your ServiceNow with Cisco Contact Center

10/24/2018

Connect your ServiceNow CRM with Cisco Contact Center CCE

ServiceNow is transforming how businesses serve customers across a wide range of fields and service modalities. b+s has created a connector to ensure that businesses using ServiceNow together with the Cisco Contact Center platform can utilize both platforms more effectively by synchronizing and streamlining their interfacing functionality.

 
 
Connect ServiceNow CRM with Cisco UCCE

Our goal concepts in creating a brand-new connector for the ServiceNow platform were: light, easy, and flexible. This no hardware solution accomplishes just that. Furthermore, we were clear that implementation and maintenance should be kept to a minimum. So, we created a gadget that uses proprietary Cisco APIs that is both browser-based, and fully integrated into agent desktops.

The results: minimal implementation costs and rapid agent & supervisor training.

Learn more about how to turn your customer service setup into an elegant and finely tuned CRM-contact center juggernaut by watching this short, information-packed demo.

We’re here to help you connect with the future!