NEW Integration for ServiceNow
and Cisco CCE, CCX
b+s is Now ServiceNow Bronze Tier Technology Partner
ServiceNow is transforming how businesses serve customers across a wide range of fields and service modalities. Now, proud Bronze Tier Technology Partners, b+s has created a connector to ensure that businesses using ServiceNow together with the Cisco Contact Center (CCE & CCX) platform can utilize both platforms more effectively by synchronizing and streamlining their interfacing functionality.
Our goal concepts in creating a brand-new connector for the ServiceNow platform were: light, easy, and flexible. This no hardware solution accomplishes just that. Furthermore, we were clear that implementation and maintenance should be kept to a minimum. So, we created a gadget that uses proprietary Cisco APIs that is both browser-based, and fully integrated into agent desktops.