NEW Integration for ServiceNow and Cisco CCE, CCX

b+s is Now ServiceNow Bronze Tier Technology Partner

 

10/24/2018

Connect your ServiceNow CRM with Cisco Contact Center CCE

ServiceNow is transforming how businesses serve customers across a wide range of fields and service modalities. Now, proud Bronze Tier Technology Partners, b+s has created a connector to ensure that businesses using ServiceNow together with the Cisco Contact Center (CCE & CCX) platform can utilize both platforms more effectively by synchronizing and streamlining their interfacing functionality.

 
 
Connect ServiceNow CRM with Cisco UCCE

Our goal concepts in creating a brand-new connector for the ServiceNow platform were: light, easy, and flexible. This no hardware solution accomplishes just that. Furthermore, we were clear that implementation and maintenance should be kept to a minimum. So, we created a gadget that uses proprietary Cisco APIs that is both browser-based, and fully integrated into agent desktops.

The results: minimal implementation costs and rapid agent & supervisor training.

Learn more about how to turn your customer service setup into an elegant and finely tuned CRM-contact center juggernaut by watching this short, information-packed demo.

We’re here to help you connect with the future!