Partnership Announcement: Total Agent Optimization from Bucher + Suter and NovelVox

At Bucher + Suter we develop solutions that our customers and the market tell us they need. Open, honest lines of communication are the cornerstone of our product strategy, that allow us to adapt quickly to the ever-changing needs of our current and future customers. This strategy has enabled us to develop some of the most robust and popular CRM Connectors for Cisco Contact Center on the market.

So, when the market told us they wanted more options for agents based in the Cisco Finesse desktop, the remit was clear… More connections, more application compatibility, and more functionality for Cisco Finesse. To address these needs as efficiently as possible we have formed a partnership with a company who can help us close the gap effectively. A company who aligns with the Bucher + Suter mantra. A company whose technology can help us complete the ultimate full-circle Cisco product offering.

To that end, Bucher + Suter is today, delighted to announce our new partnership with NovelVox, a market leader and innovator in the Cisco Finesse agent desktop integration space. Under the terms of the OEM agreement, Bucher + Suter will use NovelVox’s suite of Cisco-based technologies as the foundation for a variety of new product solutions, which will be exclusively available from Bucher + Suter via the SolutionsPlus program. First up is the Total Agent Optimization (TAO) for Cisco Finesse product family.


Total Agent Optimization (TAO) for Cisco Finesse

With TAO for Cisco Finesse, Bucher + Suter will deliver a wide, new collection of industry-specific, out of the box, integrated solutions for the Cisco Finesse agent desktop. With a comprehensive assortment of solutions available from launch and lots more on the horizon, contact center agents will be able to access all of the core functions and information they require from enterprise applications, as far-reaching as Epic and Jack Henry, from directly within the Finesse desktop.

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Combining our market-leading CRM-based Connects product family with our new line of Cisco Finesse products, we’ll have you covered whatever desktop your Cisco Contact Center agents work from. For our partners this means, no matter what your customers’ needs are, we have a solution that can fulfill their integration needs. It’s win-wins all round.

And this is just the beginning… Watch this space for more product updates coming soon from our NovelVox partnership. For the time being, keep it Zen, exciting times are just around the corner.

For more information on our new Cisco Finesse based integrations or details on our partnership with NovelVox, reach out to us via the button below.


«Through the NovelVox partnership, we'll have tailor-made solutions for several industries such as finance and healthcare and we’re set to break ground with new solutions that will further empower agents to offer optimized customer experiences, right from within the Finesse agent desktop. This new product expansion is going to deliver a whole stack of invaluable new solutions to the market with speed.»

Trent Cook, VP of Customer Success, Bucher + Suter