Cisco Contact Center, show us what you got!

Webinars | Spring 2020

Due to postponements of live events and increased demand for specific Cisco Contact Center integration solutions, we have decided to share our knowledge with you through a webinar series. Register free of charge for the topics of your choice. 

After each webinar we will publish the presentations and recordings on this blog page.

All webinars will be held in English

Register now!

  • April 16, 2020 | 08:00am
    News around SMC 7. Register here!
    Better understand where SMC can help you in your daily business as a supervisor. What is our Supervisor Management Console vision?
  • April 23, 2020 | 08:00am
    Your own path and pace to the cloud with Cisco Contact Center
    Explore the different public and private cloud options from the b+s/Cisco cloud contact center portfolio:
    -> Cisco WCC Webex Contact Center (formerly known as "CJP Customer Journey Platform")
    -> Cisco WCCE Webex Contact Center Enterprise in the Cisco cloud
    -> Bucher + Suter's own Cloud Contact Center
    Discover different architecture options for existing Cisco UCCE/PCCE customers for your own path and pace to the cloud.
  • April 30, 2020 | 08:00am
    eGain Virtual Assistant – life in action!
    Come and see how eGain’s chatbot can help serve your customers 24x7. By using Knowledge-/Guided-Help your customers get optimal support and when required: a seamless contextual handover to a Cisco ECE (Chat) Agent
  • May 12, 2020
    CDX Day Online Event (link coming soon)
Kontakt

Let’s work together!

For real innovations, you too are in demand, because we gather the best practical experience directly from customer’s projects. Do you have contact center projects in the pipeline? Are you thinking of a cloud or a hybrid solution? Do you want to initiate an AI project? Of course, we are available for individual discussions and demos via Webex and video conference.

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