Do Cisco Contact Centers still have class? Get answers in the Webinar
Webex | March 24, 2020 | 10:00 - 11:00 AM
We've done a lot of good stuff already this year and we want to share our experiences with you.
In order to be able to realize the full potential in both areas; tech & business, we have split the webinar into two parts.
SalesNews 10:00 - 10:30 AM
In the first half, from 10:00 - 10:30 Axel Gibmeier, BDM Cloud Services will illuminate Webex Contact Center and provide some interesting background information to Cisco's cloud-based contact center solutions. Furthermore, he will show some concrete approaches for how you can enrich your omnichannel customer center with artificial intelligence. Topics will include: #VoiceBots #ChatBots #CloudCherry and others.
TechNews 10:30 - 11:00 AM
In the second half, from 10:30 - 11:00 we'll dive into some technical news. Thorsten Schneider, Senior Solution Architect, will provide insights and reveal some hidden potential to be found in Finesse/CCE 12.5 and Enterprise Chat and eMail (ECE) 12.5. You'll benefit from over 20 years of know-how. Thorsten will also announce the end-of-life of a couple of relevant Cisco and Bucher + Suter products.