Product Portfolio

With the right middleware solutions, employees can work quickly and effortlessly so they can free-up time to focus on the things that really matter: providing superior customer service.

CRM Connectors for Cisco Contact Center

Salesforce Integration CC

MS Dynamics Integration

SAP Integration

Siebel Integration

Oracle CX Integration

ServiceNow Integration

Cisco Finesse Integration

CRM Connectors for Cisco Unified Communications

Salesforce Integration UCM

Supervisor Desktops

Bucher + Suter has developed several applications to provide supervisors with the information and functionality they need to optimally manage their teams.

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Agent Desktops

These powerful tools enable agents to deliver excellent customer experiences across all channels and touchpoints.

Go to the b+s Fusion for Finesse page

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So how do the b+s products help different stakeholders?

Easy-to-implement, pre-packaged, configurable, scalable. These words should be music to IT admins’ ears. b+s products are so valuable because they offer so much critical functionality with so little effort. The result is that IT admins can turn their attention to other business critical tasks that really need more attention.

Contact center agents are the folks that make it all happen. Help them work effectively so customers get what they expect. Efficient agents means fewer agents. Intuitive software means faster training. All this adds up to resource optimization and faster contact resolution.

To optimize resources and ensure contact centers are running at peak performance, supervisors need the right data and the tools to make on-the-fly decisions. b+s offers products that provide real real-time data, comprehensive reports, and a unified cockpit from which to control workflow.

Executives are looking for clean solutions that improve business and create profit. In other words: ROI. b+s products provide hard and soft savings in short order. In contact centers, dollars are measured in seconds. With the right software, these seconds add up to huge savings.

Optimizing the customer engagement experience by choosing the right software systems must be a business priority. Providing customers with quick and easy multichannel access to your agents is the only way to ensure that problems are resolved effectively. Track customer journey and provide fast, effective solutions to build loyalty and profit.