Product Portfolio

With the right middleware solutions, employees can work quickly and effortlessly so they can free-up time to focus on the things that really matter: providing superior customer service.

 
 

CRM Connectors for Cisco Contact Center

 

Salesforce Integration CC

MS Dynamics Integration

SAP Integration

Siebel Integration

Oracle SC Integration

ServiceNow Integration

Zendesk Integration

CRM Connectors for Cisco Unified Communications

 

Salesforce Integration UCM

TAO for Cisco Finesse

The new TAO for Cisco Finesse product line connects third-party applications to the Cisco Finesse agent desktop. Without having to leave Finesse, agents can focus on the customer and deliver them exceptional experiences.

 
 
 
 
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Supervisor Desktops

Bucher + Suter has developed several applications to provide supervisors with the information and functionality they need to optimally manage their teams.

b+s Reports for CUIC

Supervisor Management Console (SMC)

b+s Wallboards

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Agent Desktops

These powerful tools enable agents to deliver excellent customer experiences across all channels and touchpoints.

b+s TAO for Finesse

b+s Fusion for Finesse

Taking care of business is taking care of customers.

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