b+s Reports for CUIC
Get all your reporting needs met with b+s Reports for CUIC. This Cisco Unified Intelligence Center software add-on is an out-of-the-box solution providing supervisors with comprehensive, customizable, and easy-to-view historical and real-time reports.
Optimizing is impossible without accessible, relevant information. b+s Reports gathers & synthesizes every bit of necessary data and presents it so supervisors can act decisively.
To be useful, information must be meaningfully organized. Reports for CUIC takes incredibly complex data and presents it in an easy-to-read visual format so the right move is obvious.
Providing responsive and efficient services is made possible through contact center optimization. b+s Reports for CUIC is where the effort to ensure the very best service begins.
Reporting Done Right
Easy-to-access data analytics makes it possible to reveal trends and patterns otherwise invisible.
Filtering on any field makes examining company- and product-specific data a breeze.
Admins can simultaneously evaluate all interaction types to optimally allocate contact center resources.
Provide configurable, at-a-glance operational insight for admins operating in unusual volume situations.
Data Export Interface
Export data to third-party systems—like CRMs—to enable unified, multi-system reporting within a single interface.
Online Template Help
Get easy-to-understand, online information about templates, equations, and more, on every
Get it installed fast so your IT can get to work.
You know what’s worse than a software package that is difficult to use? One that’s hard to install & configure. CUIC can be complicated. We’ve taken out the guesswork with a software package that installs fast and simple.
No need to become a CUIC Expert
Pre-configured? You bet!
If you think you need to be an expert to use CUIC correctly, you’re probably right. Fortunately, we’ve created a product that gives you all the CUIC functionality without requiring you be a Cisco Jedi. It’s that easy.
- Agent Login / Log-out
- Not Ready Reason Code
- Team Summary Performance
- Performance Measurement
- Real Time and Intraday for Dashboards
- CC Call Classification
- Call Flow Analysis
- Precision Queue Analysis
- Skill Group/Precision Queue Membership
- Administrative Configuration
- ECE data integration and reporting
- Performance Measurement
- Recaller Analysis
- CC Inbound Handled Call Detail
- Direct Call Classification
- Search Customer Call Detail
- Call Details (Contact Summary Detail, Contact History Detail, Call Type Detail, Agent Direct Call Detail, Outbound Campaign Detail)