b+s Reports for CUIC

Get all your reporting needs met with b+s Reports for CUIC. This Cisco Unified Intelligence Center software add-on is an out-of-the-box solution providing supervisors with comprehensive, customizable, and easy-to-view historical and real-time reports.

Icon Consolidate Lined

Consolidate

Optimizing is impossible without accessible, relevant information. b+s Reports gathers & synthesizes every bit of necessary data and presents it so supervisors can act decisively.

Icon Visualize Lined

Visualize

To be useful, information must be meaningfully organized. Reports for CUIC takes incredibly complex data and presents it in an easy-to-read visual format so the right move is obvious.

Icon Optimize

Optimize

Providing responsive and efficient services is made possible through contact center optimization. b+s Reports for CUIC is where the effort to ensure the very best service begins.

Reporting Done Right

Icon OutOfTheBox Filled

Out-of-the-Box Drilldowns

Easy-to-access data analytics makes it possible to reveal trends and patterns otherwise invisible

Icon Filter Filled

Advanced Filters

Filtering on any field makes examining company- and product-specific data a breeze

Icon Reports Filled

Multichannel Reports

Admins can simultaneously evaluate all interaction types to optimally allocate contact center resources

Icon Realtime Filled

Real-Time Graphs

Provide configurable, at-a-glance operational insight for admins operating in unusual volume situations

Icon DataExportInterface Filled

Data Export Interface

Export data to third-party systems—like CRMs—to enable unified, multi-system reporting within a single interface

Icon OnlineTemplate Filled

Online Template Help

Get easy-to-understand, online information about templates, equations, & more, on every open file

Feature Set

  • Agent Login / Log-out
  • Not Ready Reason Code
  • Team Summary Performance
  • Performance Measurement
  • Real Time and Intraday for Dashboards
  • CC Call Classification
  • Call Flow Analysis
  • Precision Queue Analysis
  • Skill Group/Precision Queue Membership
  • Administrative Configuration
  • Performance Measurement
  • Recaller Analysis
  • CC Inbound Handled Call Detail
  • Direct Call Classification
  • Search Customer Call Detail
  • Call Details (Contact Summary Detail, Contact History Detail, Call Type Detail, Agent Direct Call Detail, Outbound Campaign Detail)

Get in touch with one of our Reports for CUIC specialists

captcha

Resources & Online Help