Optimizing is impossible without accessible, relevant information. b+s Reports gathers & synthesizes every bit of necessary data and presents it so supervisors can act decisively.
b+s Reports for CUIC
A user-friendly reporting solution for Cisco’s Contact Center Enterprise (CCE)
Get all your reporting needs met with b+s Reports for CUIC. This Cisco Unified Intelligence Center software add-on is an out-of-the-box solution providing supervisors with comprehensive, customizable, and easy-to-view historical and real-time reports.
To be useful, information must be meaningfully organized. Reports for CUIC takes incredibly complex data and presents it in an easy-to-read visual format so the right move is obvious.
Providing responsive and efficient services is made possible through contact center optimization. b+s Reports for CUIC is where the effort to ensure the very best customer service begins.
Reporting Done Right
Easy-to-access data analytics makes it possible to reveal trends and patterns otherwise invisible
Filtering on any field makes examining company- and product-specific data a breeze
A Variety of Multichannel Reports
Admins can simultaneously evaluate all interaction types in order to optimally allocate contact center resources
Predefined Real-Time Graphs
Provide configurable, at-a-glance operational insight for admins operating in unusual volume situations
Data Export Interface
Export data to third-party systems—like CRMs—to enable unified, multi-system reporting within a single interface
Online Template Help
Get easy-to-understand, online information about templates, equations, & more, on every open file
Get it installed fast so your IT can get to work
You know what’s worse than a software package that is difficult to use? One that’s hard to install & configure. CUIC can be complicated. We’ve taken out the guesswork with a software package that installs fast and simple.
No need to become a CUIC Expert
Pre-configured? You bet!
If you think you need to be an expert to use CUIC correctly, you’re probably right. Fortunately, we’ve created a product that gives you all the CUIC functionality without requiring you be a Cisco Jedi. It’s that easy.
- Agent Login / Log-out
- Not Ready Reason Code
- Team Summary Performance
- Performance Measurement
- Real Time and Intraday for Dashboards
- CC Call Classification
- Call Flow Analysis
- Precision Queue Analysis
- Skill Group/Precision Queue Membership
- Administrative Configuration
- Performance Measurement
- Recaller Analysis
- CC Inbound Handled Call Detail
- Direct Call Classification
- Search Customer Call Detail
- Call Details (Contact Summary Detail, Contact History Detail, Call Type Detail, Agent Direct Call Detail, Outbound Campaign Detail)
Resources & Online Help
Discover the power of b+s Reports for CUIC!
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