Inspire your contact center teams to greatness with a dazzling b+s Wallboard. Actionable, intelligent insights in visually-stunning, customisable dashboards help your managers and supervisors focus on your most important KPIs, while encouraging your agent teams to strive for continuous improvement.
b+s Wallboards includes a captivating array of templated dashboards, available out-of-the-box, for quick and easy deployment. Whilst customizable data sources, a diverse set of dashlets and a host of tailoring options grant versatility for a range of organizational needs.
Flexible and easy to use designer tool
Reflect the changes in your contact center strategy or operations with quick and easy amendments to your dashboards with the b+s Wallboard designer tool. KPIs, data sources and dashlets can all be efficiently altered in-house, as and when required.
Leverage real-time data to steer your contact center
Give those in charge the knowledge they need to change course, before it's too late. Customizable thresholds and real-time reporting, allow managers and supervisors to optimize and evolve the contact center, as results flow in.
Web-based, responsive GUI, for all screen sizes
b+s Wallboards are designed for use in a wide variety of settings. Responsive, web-based design means that whether you're abroad with a handheld device or in the office with a big screen display, you get access to your contact center KPIs.
Connect and combine multiple data sources
Consolidate your data from multiple sources to form actionable insights that will profit both your customers and your company. Bring that data together and translate it - in real time - into meaningful, inspiring dashlets.
Gamify the contact center and motivate your agents
A little friendly competition never hurt anyone... Encourage your teams to go the extra-mile for your customers by giving them visibility over their peer's perfromance, and the insights they need for improvement.