Customer solutions
designed to enable
outstanding CX

Industry-leading Webex and Cisco Contact Center solutions and seamless integrations
to top enterprise apps like Salesforce, Microsoft Dynamics, and ServiceNow.

Bucher + Suter

Connecting companies and their customers for over 40 years, our repertoire includes collaboration, omnichannel contact centers, conversational-AI, as well as best-in-class CRM integrations built for Cisco’s contact center platforms, including Webex. We are among the leading partners of Cisco, Salesforce and Cognigy.

About Us

b+s Connects: Finish Strong

CRM Solutions

CRM Solutions

Bridging the gap between Cisco Contact Center and your business critical applications, b+s Connects, our award-winning flagship product line of CRM and enterprise application connectors, gives contact center agents everything they need to deliver on your customer service promise.

Enterprise Application and CRM Integration

What we offer

Your customers are our customers too

Your customers are our customers too

We offer the entire spectrum of Cisco Contact Center and Webex solutions, including cloud, on-premise, and hybrid deployments. We have the expertise and flexibility to find a solution that fits your business needs.

Webex Contact Center
3

offices in the USA,
Switzerland, and Germany

400

customers in over 60
countries

130.000

contact center agents
working with our solutions

the most popular CRM applications on the market

the most popular CRM
applications on the market

Our Portfolio

  • Microsoft Dynamics Integration

    Connect your Webex or Cisco Contact Center with Microsoft Dynamics.

  • SAP and SAP C4C Integration

    More efficient agent workflows with SAP and C4C integration for Cisco Contact Center.

  • Siebel and Oracle Service Cloud Integration

    Optimize your agents by bringing Cisco Contact Center features into Oracle Service Cloud or Siebel.

  • ServiceNow Integration

    Connecting Cisco Contact Center to ServiceNow for a single agent desktop.

  • Salesforce Integration

    Provide Cisco Contact Center functionality inside the CRM with b+s Connects.

  • Service Cloud Voice Integration

    AI-assisted agents working from inside the Salesforce UI with b+s Connects.

  • European on-premise Contact Center

    Leverage the power of Bucher + Suter’s on-premise contact center solutions and elevate your CX.

  • European Private Cloud Contact Center

    Private cloud for health, finance, government and education.

  • Conversational AI

    Time-saving through GDPR compliant, automation!

  • Agent Desktop Strategy

    Provide transparency and improve the availability of your employees.

  • Supervisor Management Console

    Empower supervisors to effortlessly optimize the contact center!

  • Customer Service for Health Insurance

    Health insurance companies, digitalize your communications!

Case Studies

Republic Services employs more than 33,000 people across 90 recycling centers in the United States. Its 16 million customers generate over 12,000,000 calls per year. With an annual return-on-investment (ROI) of well over $500,000 per year, the b+s Connects for Salesforce implementation created millions of dollars in savings.

Customer Case Study Republic Services Republic Services, USA

AOK Nordost is ushering in a new era of digital customer service thanks to state-of-the-art contact center technology. With the goal of building a flexible, scalable, and highly available service center platform while reducing fixed costs, AOK Nordost is writing a new chapter in its success story, together with Bucher + Suter.

Customer Case Study AOK Nordost AOK Nordost, Germany

We teamed up with Frost & Sullivan and our customer, Mercalis (formerly TrialCard), to learn how they’re leveraging technology in the contact center to enhance their customer engagement and differentiate in the healthcare market.

Customer Case Study Mercalis Mercalis Case Study from Frost & Sullivan, USA

Helvetia is transitioning its contact center to the cloud with Webex Contact Center, aiming for enhanced customer engagement through GPT-based bots and Salesforce integration. The partnership with Bucher + Suter is key to navigating hurdles, with a focus on improving agent and customer experiences.

Customer Handout Helvetia Helvetia, Switzerland

Swiss Post has enhanced its customer service through a long-standing partnership with Bucher + Suter, integrating cutting-edge technology like conversational AI voicebots. This collaboration has led to improved customer satisfaction and operational efficiency, with plans to transition to Cisco’s Webex Contact Center for future scalability and service quality.

Customer Case Study Swiss Post Swiss Post

SBK, one of Germany’s largest health insurance funds, has significantly improved its customer service with Bucher + Suter’s Cloud Contact Center, achieving multi-award-winning status through process and cost optimizations. This transformation was enabled by a comprehensive solution from the b+s Private Cloud, meeting strict data protection standards and enhancing operational effectiveness.

Customer Case Study SBK SBK (Siemens Betriebskrankenkasse), Germany

A leading global insurer has revolutionized its customer service by implementing AI-supported voice service, reducing Average Handle Time by 27% and automating 15 million customer dialogues. In partnership with Bucher + Suter, the insurer leveraged Cognigy.AI to meet rigorous requirements for scalability, security, and integration.

Customer Case Study Global Insurer Global Insurer

Innovation is what helps us and the contact center industry at large keep pace with the our customers’ changing expectations! We were delighted to have our commitment to innovation recognized not once but twice in 2021 by Salesforce, one of our closest partners. Together with our customer Daktronics, Bucher + Suter won an Innovation Award for our approach to providing better contact center customer service, fast.

Customer Case Study Daktronics Daktronics, USA

Thurgauer Kantonal Bank (TKB) implemented a cloud solution for its advisory center with Bucher + Suter, ensuring security, compliance, and high performance. Launched in 2016, this project was among the first of its kind in the Swiss banking sector. The solution includes intelligent call routing, voice recording, and a highly available, redundant system hosted within Switzerland.

Customer Case Study TKB Thurgauer Kantonal Bank (TKB), Switzerland

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Bucher + Suter Inc
4600 S Syracuse St, 9th Floor Denver, CO 80237

Bucher + Suter AG
Lindenpark, Lindenhofstrasse 1 CH-3048 Worblaufen / Bern

Bucher & Suter AG
Stubenwald-Allee 19
D-64625 Bensheim