Helping companies
deliver exceptional
customer service

Industry leading solutions for Cisco Contact Center
and the world’s most popular enterprise applications.

Bucher + Suter

Connecting companies and their customers for over 40 years, our repertoire includes solutions from omnichannel contact centers to conversational-AI assisted agents, as well as best-in-class CRM and enterprise application integrations built for Cisco Contact Center.

About us

b+s Connects: Finish Strong

CRM Solutions

Bridging the gap between Cisco Contact Center and your business critical applications, b+s Connects, our award-winning flagship product line of CRM and enterprise application connectors, gives contact center agents everything they need to deliver on your customer service promise.

CRM and enterprise application integration
Video poster image

what we offer

Your customers are our customers too

We offer the entire spectrum of contact center solutions in Europe, including cloud, on-premise, and hybrid. We have the expertise and flexibility to find a solution that fits your business needs.

Cisco Contact Center Solutions
Video poster image
3

offices:
Switzerland, Germany, and in the USA

400

customers in over 60
countries

130.000

contact center agents are
working with our solutions

the most popular CRM applications on the market

the most popular CRM
applications on the market

Our Portfolio

  • Salesforce Integration

    Provide Cisco Contact Center functionality inside the CRM with b+s Connects.

  • Service Cloud Voice Integration

    AI-assisted agents working from inside the Salesforce UI with b+s Connects.

  • Microsoft Dynamics Integration

    Connect your Cisco Contact Center with Microsoft Dynamics.

  • Oracle Service Cloud Integration

    Optimize your agents by bringing Cisco Contact Center features into Oracle Service Cloud.

  • Siebel Integration

    A simple, powerful, and transparent Siebel CTI adapter for your agents.

  • SAP Integration

    More efficient agent workflows with omnichannel SAP integration for Cisco Contact Center.

  • ServiceNow Integration

    Connecting Cisco Contact Center to ServiceNow for a single agent desktop.

  • SAP C4C Integration

    Take your agents to the next level with b+s Connects for SAP C4C.

  • Conversational AI

    Time-saving through GDPR compliant, automation!

  • Agent Desktop Strategy

    Provide transparency and improve the availability of your employees.

  • Back Office Integration

    Integrate all teams and compensate for overloads.

  • Omnichannel Routing

    An end-to-end routing strategy tailored to your needs.

  • Supervisor Management

    Empower supervisors to effortlessly optimize the contact center!

  • Reporting and Analytics

    Enable holistic data analysis across the entire contact center.

  • Cloud Contact Center

    Private cloud for health, finance, government and education.

  • Digitalized Health Services

    Health insurance companies, digitalize your communications!

Case Studies

Republic Services employs more than 33,000 people across 90 recycling centers in the United States. Its 16 million customers generate over 12,000,000 calls per year. With an annual return-on-investment (ROI) of well over $500,000 per year, the b+s Connects for Salesforce implementation created millions of dollars in savings.

Read case study

Republic Services

AOK Nordost is ushering in a new era of digital customer service thanks to state-of-the-art contact center technology. With the goal of building a flexible, scalable, and highly available service center platform while reducing fixed costs, AOK Nordost is writing a new chapter in its success story, together with Bucher + Suter.

Read case study

AOK Nordost

We teamed up with Frost & Sullivan and our customer, TrialCard, to learn how they’re leveraging technology in the contact center to enhance their customer engagement and differentiate in the healthcare market.

Read case study

Trialcard

Recent Posts

All

Blog

News

Events

Awards

Awards

Awards and Accreditations from Cisco, Salesforce and Other Big Players At Bucher + Suter, helping our clients keep their customers satisfied by developing…

Awards
CCW 2021

CCW 2021

LIVE AND IN PERSON, FOR THE FIRST TIME IN ALMOST TWO YEARS Customer Contact Week December 13-16, 2022 | Caesars Forum, Las Vegas Our first in-person event in…

CCW 2021
Switzerland Germany USA

Let’s talk!

Global 24x7 Customer Service

Lindenpark, Lindenhofstrasse 1 CH-3048 Worblaufen / Bern

Stubenwald-Allee 19
D-64625 Bensheim

4600 S Syracuse St, 9th Floor Denver, CO 80237