Great companies deserve exceptional customer service

Customer solutions
designed to enable
outstanding CX

Industry-leading Webex and Cisco Contact Center solutions and seamless integrations
to top enterprise apps like Salesforce, Microsoft Dynamics, and ServiceNow.

Bucher + Suter

Connecting companies and their customers for over 40 years, our repertoire includes collaboration, omnichannel contact centers, conversational-AI, as well as best-in-class CRM integrations built for Cisco’s collaboration and contact center platforms, including the entire Webex communication stack. We are among the leading partners of Cisco, Salesforce and Cognigy.



About Us

b+s Connects: Finish Strong

CRM Solutions

CRM Solutions

Bridging the gap between Cisco Contact Center and your business critical applications, b+s Connects, our award-winning flagship product line of CRM and enterprise application connectors, gives contact center agents everything they need to deliver on your customer service promise.

Enterprise Application and CRM Integration

What we offer

Your customers are our customers too

Your customers are our customers too

We offer the entire spectrum of Cisco Contact Center and Webex solutions, including cloud, on-premise, and hybrid deployments. We have the expertise and flexibility to find a solution that fits your business needs.

Webex Contact Center
3

offices in the USA,
Switzerland, and Germany

400

customers in over 60
countries

130.000

contact center agents
working with our solutions

the most popular CRM applications on the market

the most popular CRM
applications on the market

Our Portfolio

  • SAP and SAP C4C Integration

    More efficient agent workflows with SAP and C4C integration for Cisco Contact Center.

  • ServiceNow Integration

    Connecting Cisco Contact Center to ServiceNow for a single agent desktop.

  • Siebel and Oracle Service Cloud Integration

    Optimize your agents by bringing Cisco Contact Center features into Oracle Service Cloud or Siebel.

  • Microsoft Dynamics Integration

    Connect your Webex or Cisco Contact Center with Microsoft Dynamics.

  • Salesforce Integration

    Provide Cisco Contact Center functionality inside the CRM with b+s Connects.

  • Service Cloud Voice Integration

    AI-assisted agents working from inside the Salesforce UI with b+s Connects.

  • European on-premise contact center

    Leverage the power of Bucher + Suter’s on-premise contact center solutions and elevate your CX.

  • European Private Cloud Contact Center

    Private cloud for health, finance, government and education.

  • Conversational AI

    Time-saving through GDPR compliant, automation!

  • Agent Desktop Strategy

    Provide transparency and improve the availability of your employees.

  • Supervisor Management Console

    Empower supervisors to effortlessly optimize the contact center!

  • Customer Service for Health Insurance

    Health insurance companies, digitalize your communications!

Case Studies

Republic Services employs more than 33,000 people across 90 recycling centers in the United States. Its 16 million customers generate over 12,000,000 calls per year. With an annual return-on-investment (ROI) of well over $500,000 per year, the b+s Connects for Salesforce implementation created millions of dollars in savings.

Read case study

Republic Services

AOK Nordost is ushering in a new era of digital customer service thanks to state-of-the-art contact center technology. With the goal of building a flexible, scalable, and highly available service center platform while reducing fixed costs, AOK Nordost is writing a new chapter in its success story, together with Bucher + Suter.

Read case study

AOK Nordost

We teamed up with Frost & Sullivan and our customer, TrialCard, to learn how they’re leveraging technology in the contact center to enhance their customer engagement and differentiate in the healthcare market.

Read case study

Trialcard

Innovation is what helps us and the contact center industry at large keep pace with the our customers’ changing expectations! We were delighted to have our commitment to innovation recognized not once but twice in 2021 by Salesforce, one of our closest partners. Together with our customer Daktronics, Bucher + Suter won an Innovation Award for our approach to providing better contact center customer service, fast.

Read case study

Daktronics

Recent Posts

All

Blog

News

Events

Bucher + Suter at the CCW 2024

Bucher + Suter at the CCW 2024

AI, voice and data in the service center from a single source – secure and easily scalable! Visit the leading contact center specialist Bucher + Suter at the…

Bucher + Suter at the CCW 2024
USA Switzerland Germany

Let’s talk!

Global 24x7 Customer Service

Bucher + Suter Inc
4600 S Syracuse St, 9th Floor Denver, CO 80237

Bucher + Suter AG
Lindenpark, Lindenhofstrasse 1 CH-3048 Worblaufen / Bern

Bucher & Suter Inc
Stubenwald-Allee 19
D-64625 Bensheim