Helping companies
deliver exceptional
customer service

Industry-leading solutions for Cisco collaboration and contact centers
and the world’s most popular enterprise applications.

Bucher + Suter

Connecting companies and their customers for over 40 years, our repertoire includes collaboration, omnichannel contact centers, conversational-AI, as well as best-in-class CRM integrations built for Cisco’s collaboration and contact center platforms.

About us

b+s Connects: Finish Strong

CRM Solutions

Bridging the gap between Cisco Contact Center and your business critical applications, b+s Connects, our award-winning flagship product line of CRM and enterprise application connectors, gives contact center agents everything they need to deliver on your customer service promise.

CRM and enterprise application integration
Video poster image

offices in the USA,
Switzerland, and Germany


customers in over 60


contact center agents
working with our solutions

the most popular CRM applications on the market

the most popular CRM
applications on the market

Our Portfolio

  • Salesforce Integration

    Provide Cisco Contact Center functionality inside the CRM with b+s Connects.

  • Service Cloud Voice Integration

    AI-assisted agents working from inside the Salesforce UI with b+s Connects.

  • Microsoft Dynamics Integration

    Connect your Cisco Contact Center with Microsoft Dynamics.

  • Oracle Service Cloud Integration

    Optimize your agents by bringing Cisco Contact Center features into Oracle Service Cloud.

  • Siebel Integration

    A simple, powerful, and transparent Siebel CTI adapter for your agents.

  • SAP Integration

    More efficient agent workflows with omnichannel SAP integration for Cisco Contact Center.

  • ServiceNow Integration

    Connecting Cisco Contact Center to ServiceNow for a single agent desktop.

  • SAP C4C Integration

    Take your agents to the next level with b+s Connects for SAP C4C.

  • Webex Contact Center

    Webex is an available-everywhere, single source cloud application, for managing all digital channels

  • Cloud Contact Center

    Private cloud for health, finance, government and education.

  • Conversational AI

    Time-saving through GDPR compliant, automation!

  • Reporting and Analytics

    Enable holistic data analysis across the entire contact center.

  • Agent Desktop Strategy

    Provide transparency and improve the availability of your employees.

  • Back Office Integration

    Integrate all teams and compensate for overloads.

  • Omnichannel Routing

    An end-to-end routing strategy tailored to your needs.

  • Supervisor Management

    Empower supervisors to effortlessly optimize the contact center!

  • Customer Service for Health Insurance

    Health insurance companies, digitalize your communications!

Case Studies

Republic Services employs more than 33,000 people across 90 recycling centers in the United States. Its 16 million customers generate over 12,000,000 calls per year. With an annual return-on-investment (ROI) of well over $500,000 per year, the b+s Connects for Salesforce implementation created millions of dollars in savings.

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Republic Services

AOK Nordost is ushering in a new era of digital customer service thanks to state-of-the-art contact center technology. With the goal of building a flexible, scalable, and highly available service center platform while reducing fixed costs, AOK Nordost is writing a new chapter in its success story, together with Bucher + Suter.

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AOK Nordost

We teamed up with Frost & Sullivan and our customer, TrialCard, to learn how they’re leveraging technology in the contact center to enhance their customer engagement and differentiate in the healthcare market.

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Bucher + Suter: Salesforce Innovation Award Winners 2021

Innovation is what helps us and the contact center industry at large keep pace with the our customers’ changing expectations! We were delighted to have our commitment to innovation recognized not once but twice in 2021 by Salesforce, one of our closest partners. Together with our customer Daktronics, Bucher + Suter won an Innovation Award for our approach to providing better contact center customer service, fast.

Read the case study
Bucher + Suter: Salesforce Innovation Award Winners 2021

Recent Posts





4 Tips for More Personalized Contact Center Experiences

4 Tips for More Personalized Contact Center Experiences

It can be difficult to orchestrate personalized contact center experiences, but the guiding principle is comparatively simple: customers want to feel…

4 Tips for More Personalized Contact Center Experiences
CDX Day 2023 | Bensheim

CDX Day 2023 | Bensheim

Takeaway: The success factors of cloud contact center projects Key information    October 19, 2023 | 1:00 pm – 6:00 pm    At our Office, at…

CDX Day 2023 | Bensheim
USA Switzerland Germany

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