Ready-to-use reporting for Cisco Unified Intelligence Center. Built for supervisors, operations teams, and contact center managers who need visibility without the complexity of a full business intelligence platform.
b+s Reports for CUIC provides ready-to-use historical and real-time reports inside Cisco Unified Intelligence Center, helping teams spend less time building reports and more time acting on them.
Monitor service level, abandonment, wait times, routing performance, and queue activity through reports designed specifically for contact center operations.
Track agent activity, handling time, state duration, wrap-up behavior, and productivity in a consistent reporting framework.
End-to-end visualization of how customers move through the contact center, from channel of entry to resolution. See the trends that matter to better decision-making.
Give supervisors and managers the reports they need without building a complex reporting environment from scratch.
Track performance over time using proven contact center metrics and operational reporting.
Support day-to-day operational decisions with current contact center data.
Built for supervisors, managers, and operations teams rather than analysts and data specialists.
Designed for Cisco contact center environments and the realities of running them.
Some organizations need operational reporting.
Others need broader visibility across voice, digital channels, CRM, workforce management, and customer journeys. For those environments, Bucher + Suter also offers b+s CCBI (or Contact Center Business Intelligence), a Microsoft Power BI–based business intelligence solution that consolidates data across the wider contact center ecosystem.
