Bucher + Suter are the Webex and Cisco Contact Center Experts
In business for more than 40 years, we harness our vast experience and expertise to ensure you fulfill your customer service commitments.
We advance customer service and the tech that supports it.
We demonstrate industry-bending innovation and thought leadership.
We aim to consistently exceed our customer’s expectations and help them to do the same.
We champion fairness and open communication and foster a diverse culture.
We emphasize ecological responsibility and adopt sustainable business practices.Sustainability
years as Cisco partners
years in business
Going the extra mile
At Bucher + Suter, we recognize the importance of going above and beyond for the customer. The data-driven evolution of contact center customer experiences, and a constant desire to improve are values that we live and preach.Our Commitment to Customer Success
Our company is built on the shoulders of our passionate employees. When you choose to work for Bucher + Suter, you can rest assured, that you will receive all the backing you need to achieve your professional goals.Learn more about careers
Individual and integration solutions in service oriented architectures (SOA).
Business process management & unified communication solutions.
Software for IT, telecommunication and industrial applications.
High quality nearshoring services for the Noser Group.
Hands-on vocational training in technology related fields.
Media-focused projects and solutions.
CEOMartin Wüthrich started at Bucher + Suter in 1996 as a software development engineer. He knows Cisco’s ICM/UCC inside-out and has built a close working relationship with Cisco’s Customer Contact Business Unit. He holds an Engineering and Information Technology degree from the Bern University of Applied Sciences. Martin has been CEO of Bucher + Suter since 2007.
CSOJürgen Schick joined Bucher + Suter in 2005. Previously, he worked for Cisco as a Contact Center Solutions Product Manager. Prior to joining Cisco, Jürgen also worked for Geotel, where he helped pioneer the concept of virtual call centers and IP contact centers in Europe. Jürgen has over 20 years of experience in the telecommunications and call center industry. He holds an M.A. in Economics from the Johann Wolfgang Goethe University in Frankfurt.
CTOStefan Pfammatter joined Bucher + Suter in 1996 as a software development engineer. He has been in charge of b+s product development since 2004 and was appointed CTO in 2016. In this role, he oversees the product engineering organization and is responsible for the overall technology architecture of all our products and services to drive extensive and sustainable growth. Stefan holds an Engineering and Information Technology degree from Bern University of Applied Sciences and is a certified Salesforce Application Architect.
CIODionys Henzen joined Bucher + Suter in 2003. His many years of experience as an entrepreneur were put to good use in setting up the customer support department, which was established in 2004. Innovative ideas, process-controlled workflows, and state-of-the-art technology integration enable b+s to offer TQMi-certified trilingual customer support 24/7, 365 days a year. Dionys holds a degree in Computer Engineering and Telecommunications and has in-depth knowledge of quality management, telephony, networks, and contact center technology.
COOSylvain Lemaire joined Bucher + Suter in December 2019. He has spent over 20 years championing innovations in customer experience, customer success, SaaS integrations, and digital transformation. His entrepreneurial journey is marked by a steadfast commitment to providing round-the-clock Managed Services. His expertise include actively participating in the growth of the business by inspiring and encouraging teams in their continuous progress and commitment towards delivering the best quality services to clients. His approach is comprehensive, ensuring a seamless customer journey by integrating technical innovation with operational efficiency and visionary leadership. Sylvain has fortified his professional foundations with an Executive MBA from the International Institute of Management in Technology and an engineering degree from Télécom SudParis.
Following up from our wins in 2022, and thanks to our growing Webex practice we were awarded the Collaboration Partner of the Year for Switzerland for 2023.
At the Cisco Partner Summit 2022, we were awarded the Value Extend Partner of the Year for both Switzerland and central EMEA. It’s a great honor demonstrating our dedication to our mutual clients’ success. We’re immensely proud to have won these awards and of the teams who made it happen.
Bucher + Suter won the silver medal with a real Webex CX use case!
We’re absolutely delighted to be recognized in the communications AND trailblazer ecosystem categories of the Salesforce Partner Innovation Awards. Thanks to our customers, partners, and all those at Salesforce who empower us to make great solutions for the Salesforce platform!
We are very proud to commemorate Bucher + Suter’s 40th anniversary this year! Through the ups and downs of the company’s lifespan, we have grown into the international company that today helps bring the best out of contact centers. A big thank you to our employees, partners and customers!
The Cisco Architectural Excellence Partner of the Year Award in Collaboration and the Salesforce FY19 ISV Trailblazer Award.
The Salesforce Trust Award, which is one of four prestigious awards, Salesforce honors companies that reflect their four core values: Trust, Innovation, Growth, and Equality. 2. The Largest & Fastest Growing Sol+ Partner Award, which we won for consistent dedication to developing Cisco products and cultivating relationships with partners.
Bucher + Suter announces that it is the recipient of a Cisco Partner Summit Geographical Region award for Cloud and Managed Service Partner of the Year. Cisco unveiled the winners during its annual partner conference taking place in Dallas, Texas.
In 2016 Bucher + Suter launches its innovative, scalable, and secure contact center solutions in a cloud-hosted model (HCS), leveraging the latest in technology and customer experience best practices. b+s is awarded for Best Customer Care in EMEAR and its recent Cisco Master Service Provider certification exemplifies the long standing and extremely constructive collaboration with Cisco.
2015 Bucher + Suter’s mission continues to be the leading provider of Cisco Contact Center solutions and services worldwide. As a rapidly growing company with employees across Europe and the US, we are achieving that vision.
2014 Bucher + Suter celebrated its 10th year of providing customer support, and, Herbert Ender—CEO of Akros—becomes President of its board.
In October of 2013 Bucher + Suter opens its branch office in Boston, Massachusetts.
In 2011 Bucher + Suter celebrated its 30-years anniversary with customer events, innovation forums, and a European product roadshow.
In 2008, Bucher + Suter Switzerland and b+s Germany merged.
In May of 2007, Martin Wuethrich assumes the role of CEO.
In 2006, Andreas Stuber took over Expertflow, a Dubai-based company. As an independent partner company, Expertflow now focuses on addressing emerging markets in the Middle East and Africa.
In 2006, after 25 years as CEO, Daniel Suter became Bucher + Suter’s board chair, and passed management responsibilities to Andreas Stuber (CEO) and Martin Wüthrich (COO).
Between 2004 and 2005 Bucher + Suter acquired Softlink and its product TOMAS. With the acquisition of the Sigma Product offering from Sunrise TDC Switzerland (formerly Ascom Network Integration), this business line became so substantial that it was turned into its own company: Frox
In 2000, the German office which would later merge with Bucher + Suter Switzerland is opened.
In 1995, the company was acquired by the Noser Group: This change made it possible for the company to position itself internationally, and eventually to begin implementing, reselling, and supporting Cisco’s contact center suite of products as well as its own add-on solutions.
Founded in 1981 by Daniel Suter, Matthias Bucher, Hansruedi Scheidegger and Hans Hönger, Bucher + Suter was originally focused on Robotics and Software Engineering.
Bucher + Suter Partners
Our partnerships form an essential part of our business. Ranging from technology partners whose innovations shape our solutions, to channel partners and resellers who leverage our software to craft market-leading contact center solutions, each partnership enriches the very fabric of our organization.
Bucher + Suter Inc
4600 S Syracuse St, 9th Floor Denver, CO 80237
Bucher + Suter AG
Lindenpark, Lindenhofstrasse 1 CH-3048 Worblaufen / Bern
Bucher & Suter Inc