About us

About us

Bucher + Suter are the Cisco Contact Center Experts

In business for more than 40 years, we have the experience and expertise to help you deliver on your customer service promises.

Our passions and values

The advancement of customer experience and the technologies that support it

Market-leading solutions, industry-bending innovation and thought leadership

We aim to consitently exceed our customer’s expectations and help them to do the same


years as Cisco partners




active licenses


happy customers


countries worldwide


years in business

Going the extra mile

At Bucher + Suter, we recognize the importance of going above and beyond for the customer. The data-driven evolution of contact center customer experiences, and a constant desire to improve are values that we live and preach.

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Our company is built on the shoulders of our passionate employees. When you choose to work for Bucher + Suter, you can rest assured, that you will receive all the backing you need to achieve your professional goals.

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Bucher + Suter is part of the Noser Group

  • Akros

    Individual and integration solutions in the field of service oriented architectures (SOA).

  • Frox

    Business Process Management & Unified Communication Solutions.

  • Noser Engineering

    Software for IT, telecommunication and industrial applications.

  • Noser Bulgaria

    Noser Bulgaria high quality nearshoring services for the Noser Group.

  • Noser Young

    Competence center for hands-on vocational training in technology related fields.

  • Danexis

    Projects and solutions in the field of media.


Martin Wüthrich


Jürgen Schick


Stefan Pfammatter


Dionys Henzen



Value Extend Partner of the Year 2022

At this year’s Cisco Partner Summit, we were awarded the Value Extend Partner of the Year for both Switzerland and central EMEA. It’s a great honor demonstrating our dedication to our mutual clients’ success. We’re immensely proud to have won these awards and of the teams who made it happen.

Cisco European Hackathon 2022

Bucher + Suter won the silver medal with a real Webex CX use case!

Salesforce Partner Innovation Awards

We’re absolutely delighted to be recognized in the communications AND trailblazer ecosystem categories of the Salesforce Partner Innovation Awards. Thanks to our customers, partners, and all those at Salesforce who empower us to make great solutions for the Salesforce platform!

40 years Bucher + Suter!

We are very proud to commemorate Bucher + Suter’s 40th anniversary this year! Through the ups and downs of the company’s lifespan, we have grown into the international company that today helps bring the best out of contact centers. A big thank you to our employees, partners and customers!

We win another two awards

The Cisco Architectural Excellence Partner of the Year Award in Collaboration and the Salesforce FY19 ISV Trailblazer Award.

We win two major awards

The Salesforce Trust Award, which is one of four prestigious awards, Salesforce honors companies that reflect their four core values: Trust, Innovation, Growth, and Equality. 2. The Largest & Fastest Growing Sol+ Partner Award, which we won for consistent dedication to developing Cisco products and cultivating relationships with partners.

Cloud and Managed Service Partner of the Year

Bucher + Suter announces that it is the recipient of a Cisco Partner Summit Geographical Region award for Cloud and Managed Service Partner of the Year. Cisco unveiled the winners during its annual partner conference taking place in Dallas, Texas.

Cloud Services in EMEAR

In 2016 Bucher + Suter launches its innovative, scalable, and secure contact center solutions in a cloud-hosted model (HCS), leveraging the latest in technology and customer experience best practices. b+s is awarded for Best Customer Care in EMEAR and its recent Cisco Master Service Provider certification exemplifies the long standing and extremely constructive collaboration with Cisco.

Leading Provider

2015 Bucher + Suter’s mission continues to be the leading provider of Cisco Contact Center solutions and services worldwide. As a rapidly growing company with employees across Europe and the US, we are achieving that vision.

10 Year Support Celebration

2014 Bucher + Suter celebrated its 10th year of providing customer support, and, Herbert Ender—CEO of Akros—becomes President of its board.

Entering US Market

In October of 2013 b+s opens its branch office in Boston, Massachusetts.

30 Years b+s Celebration

In 2011 b+s celebrated its 30-years anniversary with customer events, innovation forums, and a European product roadshow.

Switzerland & Germany Merged

In 2008, b+s Switzerland and b+s Germany merged.


In May of 2007, Martin Wuethrich assumes the role of CEO.

New Market in Middle East

In 2006, Andreas Stuber took over Expertflow, a Dubai-based company. As an independent partner company, Expertflow now focuses on addressing emerging markets in the Middle East and Africa.

Management Change

In 2006, after 25 years as CEO, Daniel Suter became Bucher + Suter’s board chair, and passed management responsibilities to Andreas Stuber (CEO) and Martin Wüthrich (COO).

Softlink became Frox

Between 2004 and 2005 Bucher + Suter acquired Softlink and its product TOMAS. With the acquisition of the Sigma Product offering from Sunrise TDC Switzerland (formerly Ascom Network Integration), this business line became so substantial that it was turned into its own company: Frox

Entering German Market

In 2000, the German office which would later merge with Bucher + Suter Switzerland is opened.

Noser Group

In 1995, the company was acquired by the Noser Group: This change made it possible for the company to position itself internationally, and eventually to begin implementing, reselling, and supporting Cisco’s contact center suite of products as well as its own add-on solutions.


Founded in 1981 by Daniel Suter, Matthias Bucher, Hansruedi Scheidegger and Hans Hönger, Bucher + Suter was originally focused on Robotics and Software Engineering.

USA Switzerland Germany

Let’s talk!

Global 24x7 Customer Service

4600 S Syracuse St, 9th Floor Denver, CO 80237

Lindenpark, Lindenhofstrasse 1 CH-3048 Worblaufen / Bern

Stubenwald-Allee 19
D-64625 Bensheim