About us

About us

Bucher + Suter are the Cisco Contact Center Experts

In business for more than 40 years, we have the experience and expertise to help you deliver on your customer service promises.

Our passions and values

The advancement of customer experience and the technologies that support it

Market-leading solutions and industry-bending innovation and thought leadership

We aim to consitently exceed our customer’s expectations and help them to do the same

20

years as Cisco partners

160

employees

130.000

active licenses

400

happy customers

60

countries worldwide

40

years in business

Going the extra mile

At Bucher + Suter, we recognize the importance of going above and beyond for the customer. The data-driven evolution of contact center customer experiences, and a constant desire to improve are values that we live and preach.

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Careers

Our company is built on the shoulders of our passionate employees. When you choose to work for Bucher + Suter, you can rest assured, that you will receive all the backing you need to achieve your professional goals.

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Careers

Bucher + Suter is part of the Noser Group

  • Akros

    Individual and integration solutions in the field of service oriented architectures (SOA).

  • Frox

    Business Process Management & Unified Communication Solutions.

  • Noser Engineering

    Software for IT, telecommunication and industrial applications.

  • Noser Bulgaria

    Noser Bulgaria high quality nearshoring services for the Noser Group.

  • Noser Young

    Competence center for hands-on vocational training in technology related fields.

  • Danexis

    Projects and solutions in the field of media.

Management

Martin Wüthrich Martin Wüthrich

Martin Wüthrich

CEO

Martin Wüthrich

Martin Wüthrich

CEO

Martin Wüthrich started at Bucher + Suter in 1996 as a software development engineer. He knows Cisco’s ICM/UCC inside-out and has built a close working relationship with Cisco’s Customer Contact Business Unit. He holds a Degree in Engineering and Information Technology from the Bern University of Applied Sciences.
Jürgen Schick Jürgen Schick

Jürgen Schick

CSO

Jürgen Schick

Jürgen Schick

CSO

Jürgen Schick joined Bucher + Suter in 2005. Previously, he worked for Cisco as an IP Contact Center Solutions Product Manager in EMEA. Prior to joining Cisco, Jürgen also worked for Geotel, where he helped pioneer the concept of virtual call centers, and IP contact centers in Europe. Jürgen has over 20 years of experience in the telecommunications and call center industry. He holds an M.A. in Economics from the Johann Wolfgang Goethe-University in Frankfurt.
Stefan Pfammatter Stefan Pfammatter

Stefan Pfammatter

CTO

Stefan Pfammatter

Stefan Pfammatter

CTO

Stefan Pfammatter joined Bucher + Suter in 1996 as a software development engineer. He has been in charge of b+s product development since 2004 and works closely with Cisco Systems to ensure roadmap and strategy alignment. Stefan Pfammatter holds a degree in Engineering and Information Technology from Bern University of Applied Sciences and has completed specialized training in the fields of VoIP and Unified Communications.
Dionys Henzen Dionys Henzen

Dionys Henzen

CIO

Dionys Henzen

Dionys Henzen

CIO

Dionys Henzen joined Bucher + Suter in 2003. His many years of experience as an entrepreneur were put to good use in setting up the customer support department, which was established in 2004. Innovative ideas, process controlled workflows, and state-of-the-art technology integration enable b+s to offer TQMi-certified trilingual customer support 24/7, 365 days a year. Dionys Henzen holds a University of Applied Sciences degree in Computer Engineering & Telecommunications and has in-depth knowledge in quality management, telephony, networks, and contact center technology.
Michael S. Kulik Michael S. Kulik

Michael S. Kulik

CPO

Michael S. Kulik

Michael S. Kulik

CPO

Michael S. Kulik joined Bucher + Suter in 2008 as the Director of Business Development. Before working for b+s, he was a Product Manager for seven years in Cisco Systems’ Customer Contact Business Unit. Michael managed Cisco’s Contact Center Enterprise and Intelligent Contact Manager solutions while also being closely involved in sales and partner activities. Before working for Cisco, he served as the Chief Network Engineer for customer contact at Fidelity Investments in Massachusetts. Michael’s extensive experience in telephony systems and Cisco’s contact center products is one of the reasons he is a key member of the Bucher + Suter team.

History

2021
Salesforce Partner Innovation Awards

We’re absolutely delighted to be recognized in the communications AND trailblazer ecosystem categories of the Salesforce Partner Innovation Awards. Thanks to our customers, partners, and all those at Salesforce who empower us to make great solutions for the Salesforce platform!

2021
40 years Bucher + Suter!

We are very proud to commemorate Bucher + Suter’s 40th anniversary this year! Through the ups and downs of the company’s lifespan, we have grown into the international company that today helps bring the best out of contact centers. A big thank you to our employees, partners and customers!

2019
We win another two awards

The Cisco Architectural Excellence Partner of the Year Award in Collaboration and the Salesforce FY19 ISV Trailblazer Award.

2018
We win two major awards

The Salesforce Trust Award, which is one of four prestigious awards, Salesforce honors companies that reflect their four core values: Trust, Innovation, Growth, and Equality. 2. The Largest & Fastest Growing Sol+ Partner Award, which we won for consistent dedication to developing Cisco products and cultivating relationships with partners.

2017
Cloud and Managed Service Partner of the Year

Bucher + Suter announces that it is the recipient of a Cisco Partner Summit Geographical Region award for Cloud and Managed Service Partner of the Year. Cisco unveiled the winners during its annual partner conference taking place in Dallas, Texas.

2016
Cloud Services in EMEAR

In 2016 Bucher + Suter launches its innovative, scalable, and secure contact center solutions in a cloud-hosted model (HCS), leveraging the latest in technology and customer experience best practices. b+s is awarded for Best Customer Care in EMEAR and its recent Cisco Master Service Provider certification exemplifies the long standing and extremely constructive collaboration with Cisco.

2015
Leading Provider

2015 Bucher + Suter’s mission continues to be the leading provider of Cisco Contact Center solutions and services worldwide. As a rapidly growing company with employees across Europe and the US, we are achieving that vision.

2014
10 Year Support Celebration

2014 Bucher + Suter celebrated its 10th year of providing customer support, and, Herbert Ender—CEO of Akros—becomes President of its board.

2013
Entering US Market

In October of 2013 b+s opens its branch office in Boston, Massachusetts.

2011
30 Years b+s Celebration

In 2011 b+s celebrated its 30-years anniversary with customer events, innovation forums, and a European product roadshow.

2008
Switzerland & Germany Merged

In 2008, b+s Switzerland and b+s Germany merged.

2007
New CEO

In May of 2007, Martin Wuethrich assumes the role of CEO.

2006
New Market in Middle East

In 2006, Andreas Stuber took over Expertflow, a Dubai-based company. As an independent partner company, Expertflow now focuses on addressing emerging markets in the Middle East and Africa.

2006
Management Change

In 2006, after 25 years as CEO, Daniel Suter became Bucher + Suter’s board chair, and passed management responsibilities to Andreas Stuber (CEO) and Martin Wüthrich (COO).

2005
Softlink became Frox

Between 2004 and 2005 Bucher + Suter acquired Softlink and its product TOMAS. With the acquisition of the Sigma Product offering from Sunrise TDC Switzerland (formerly Ascom Network Integration), this business line became so substantial that it was turned into its own company: Frox

2000
Entering German Market

Connects makes CRM integrations possible in minutes, not years, allowing businesses to create efficient agent workflows and quickly deliver a better overall experience to their end customers. Agents can continue to live in the CRM they already know and love, while enhancing it with an enterprise-class Contact Center routing engine, without requiring significant time off-queue for training.

1995
Noser Group

In 1995, the company was acquired by the Noser Group: This change made it possible for the company to position itself internationally, and eventually to begin implementing, reselling, and supporting Cisco’s contact center suite of products as well as its own add-on solutions.

1981
Founded

Founded in 1981 by Daniel Suter, Matthias Bucher, Hansruedi Scheidegger and Hans Hönger, Bucher + Suter was originally focused on Robotics and Software Engineering.

Channel Partners

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Technology Partners

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Lindenpark, Lindenhofstrasse 1 CH-3048 Worblaufen / Bern

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4600 S Syracuse St, 9th Floor Denver, CO 80237