About us
Bucher + Suter are the Webex and Cisco Contact Center Experts
In business for more than 40 years, we harness our vast experience and expertise to ensure you fulfill your customer service commitments.
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Our passions and values
We advance customer service and the tech that supports it.
We demonstrate industry-bending innovation and thought leadership.
We aim to consistently exceed our customer’s expectations and help them to do the same.
We champion fairness and open communication and foster a diverse culture.
20
years as Cisco partners
160
employees
130.000
active licenses
400
happy customers
60
countries worldwide
40
years in business
Going the extra mile
At Bucher + Suter, we recognize the importance of going above and beyond for the customer. The data-driven evolution of contact center customer experiences, and a constant desire to improve are values that we live and preach.
Our Commitment to Customer Success
Careers
Our company is built on the shoulders of our passionate employees. When you choose to work for Bucher + Suter, you can rest assured, that you will receive all the backing you need to achieve your professional goals.
Learn more about careersBucher + Suter is part of the Noser Group
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Akros
Individual and integration solutions in service oriented architectures (SOA).
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Frox
Business process management & unified communication solutions.
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Noser Engineering
Software for IT, telecommunication and industrial applications.
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Noser Bulgaria
High quality nearshoring services for the Noser Group.
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Noser Young
Hands-on vocational training in technology related fields.
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Danexis
Media-focused projects and solutions.
Management
Martin Wüthrich
CEO
Martin Wüthrich
CEO
Martin Wüthrich started at Bucher + Suter in 1996 as a software development engineer. He knows Cisco’s ICM/UCC inside-out and has built a close working relationship with Cisco’s Customer Contact Business Unit. He holds an Engineering and Information Technology degree from the Bern University of Applied Sciences. Martin has been CEO of Bucher + Suter since 2007.
Jürgen Schick
CSO
Jürgen Schick
CSO
Jürgen Schick joined Bucher + Suter in 2005. Previously, he worked for Cisco as a Contact Center Solutions Product Manager. Prior to joining Cisco, Jürgen also worked for Geotel, where he helped pioneer the concept of virtual call centers and IP contact centers in Europe. Jürgen has over 20 years of experience in the telecommunications and call center industry. He holds an M.A. in Economics from the Johann Wolfgang Goethe University in Frankfurt.
Stefan Pfammatter
CTO
Stefan Pfammatter
CTO
Stefan Pfammatter joined Bucher + Suter in 1996 as a software development engineer. He has been in charge of b+s product development since 2004 and was appointed CTO in 2016. In this role, he oversees the product engineering organization and is responsible for the overall technology architecture of all our products and services to drive extensive and sustainable growth. Stefan holds an Engineering and Information Technology degree from Bern University of Applied Sciences and is a certified Salesforce Application Architect.
Dionys Henzen
CIO
Dionys Henzen
CIO
Dionys Henzen has been with Bucher + Suter since 2003 and became CISO in 2015, focusing on information security and data protection. Before that, he led Bucher + Suter’s customer service before taking on the role of CIO. With a background in telecommunications and technical informatics, he also holds certifications in corporate management, quality management, and risk assessment, specializing in ISO 270xx and ISAE 3000 standards.
Sylvain Lemaire
COO
Sylvain Lemaire
COO
Sylvain Lemaire joined Bucher + Suter in December 2019. He has spent over 20 years championing innovations in customer experience, customer success, SaaS integrations, and digital transformation. His entrepreneurial journey is marked by a steadfast commitment to providing round-the-clock Managed Services. His expertise include actively participating in the growth of the business by inspiring and encouraging teams in their continuous progress and commitment towards delivering the best quality services to clients. His approach is comprehensive, ensuring a seamless customer journey by integrating technical innovation with operational efficiency and visionary leadership. Sylvain has fortified his professional foundations with an Executive MBA from the International Institute of Management in Technology and an engineering degree from Télécom SudParis.History
Bucher + Suter Partners
Our partnerships form an essential part of our business. Ranging from technology partners whose innovations shape our solutions, to channel partners and resellers who leverage our software to craft market-leading contact center solutions, each partnership enriches the very fabric of our organization.
Become a Bucher + Suter Partner
Let’s talk!
Global 24x7 Customer ServiceUSA
Switzerland
Germany
Bucher + Suter Inc
4600 S Syracuse St, 9th Floor Denver, CO 80237
Bucher + Suter AG
Lindenpark, Lindenhofstrasse 1 CH-3048 Worblaufen / Bern
Bucher & Suter AG
Stubenwald-Allee 19
D-64625 Bensheim
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Denver, USA
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Bern, Switzerland
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Bensheim, Germany