Going the extra mile
At Bucher + Suter, we recognize the importance of going above and beyond for the customer. The data-driven evolution of contact center customer experiences, and a constant desire to improve are values that we live and preach.
About us
Bucher + Suter are the Cisco Contact Center Experts
In business for more than 40 years, we have the experience and expertise to help you deliver on your customer service promises.
Our passions and values
The advancement of customer experience and the technologies that support it
Market-leading solutions, industry-bending innovation and thought leadership
We aim to consitently exceed our customer’s expectations and help them to do the same
20
years as Cisco partners
160
employees
130.000
active licenses
400
happy customers
60
countries worldwide
40
years in business
Careers
Our company is built on the shoulders of our passionate employees. When you choose to work for Bucher + Suter, you can rest assured, that you will receive all the backing you need to achieve your professional goals.
Read more
Bucher + Suter is part of the Noser Group
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Akros
Individual and integration solutions in the field of service oriented architectures (SOA).
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Frox
Business Process Management & Unified Communication Solutions.
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Noser Engineering
Software for IT, telecommunication and industrial applications.
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Noser Bulgaria
Noser Bulgaria high quality nearshoring services for the Noser Group.
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Noser Young
Competence center for hands-on vocational training in technology related fields.
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Danexis
Projects and solutions in the field of media.
Management
Martin Wüthrich
CEO
Martin Wüthrich
CEO
Martin Wüthrich started at Bucher + Suter in 1996 as a software development engineer. He knows Cisco’s ICM/UCC inside-out and has built a close working relationship with Cisco’s Customer Contact Business Unit. He holds a Degree in Engineering and Information Technology from the Bern University of Applied Sciences.
Jürgen Schick
CSO
Jürgen Schick
CSO
Jürgen Schick joined Bucher + Suter in 2005. Previously, he worked for Cisco as an IP Contact Center Solutions Product Manager in EMEA. Prior to joining Cisco, Jürgen also worked for Geotel, where he helped pioneer the concept of virtual call centers, and IP contact centers in Europe. Jürgen has over 20 years of experience in the telecommunications and call center industry. He holds an M.A. in Economics from the Johann Wolfgang Goethe-University in Frankfurt.
Stefan Pfammatter
CTO
Stefan Pfammatter
CTO
Stefan Pfammatter joined Bucher + Suter in 1996 as a software development engineer. He has been in charge of b+s product development since 2004 and was appointed to CTO in 2016. In this role, he oversees the product engineering organization and is responsible for the overall technology architecture of all our products and services to drive extensive and sustainable growth. Stefan holds a degree in Engineering and Information Technology from Bern University of Applied Sciences and is a certified Salesforce Application Architect.
Dionys Henzen
CIO
Dionys Henzen
CIO
Dionys Henzen joined Bucher + Suter in 2003. His many years of experience as an entrepreneur were put to good use in setting up the customer support department, which was established in 2004. Innovative ideas, process controlled workflows, and state-of-the-art technology integration enable b+s to offer TQMi-certified trilingual customer support 24/7, 365 days a year. Dionys holds a University of Applied Sciences degree in Computer Engineering & Telecommunications and has in-depth knowledge in quality management, telephony, networks, and contact center technology.
Michael S. Kulik
CRO
Michael S. Kulik
CRO
Michael S. Kulik joined Bucher + Suter in 2008 as the Director of Business Development. Before working for b+s, he was a Product Manager for seven years in Cisco Systems’ Customer Contact Business Unit. Michael managed Cisco’s Contact Center Enterprise and Intelligent Contact Manager solutions while also being closely involved in sales and partner activities. Before working for Cisco, he served as the Chief Network Engineer for customer contact at Fidelity Investments in Massachusetts. Michael’s extensive experience in telephony systems and Cisco’s contact center products is one of the reasons he is a key member of the Bucher + Suter team.History
b+s Connects Channel Partners
Let’s talk!
Global 24x7 Customer ServiceUSA
Switzerland
Germany
4600 S Syracuse St, 9th Floor Denver, CO 80237
info@bucher-suter.comLindenpark, Lindenhofstrasse 1 CH-3048 Worblaufen / Bern
info@bucher-suter.chStubenwald-Allee 19
D-64625 Bensheim
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Denver, USA
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Bern, Switzerland
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Bensheim, Germany