Customer Success

Customer Success

Customer success is ingrained in the Bucher + Suter DNA

Our overarching mission at Bucher + Suter is crystal clear: we are here to ensure that the solutions you have invested in do not merely meet your expectations but actively contribute to your success story.



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How we deliver on our customer success mission

Our pledge to help you exceed your business commitments

Our pledge to help you exceed your business commitments

At Bucher + Suter, we firmly believe that all customers deserve not just products and services tailored to their challenges but genuine success that transforms their operations and catapults them toward their strategic goals.

With this unwavering commitment in mind, we have cultivated a customer-first approach that ensures our customers embark on a clear path to realization, continually supported by our dedicated team.

A strategic approach grounded in customer-centricity

A strategic approach grounded in customer-centricity

Our journey toward ensuring your success begins with a fundamental decision – to place our customers at the heart of everything we do. This customer-centric philosophy underpins our entire business, enabling us to consistently deliver a positive customer experience and forge lasting partnerships. We achieve this through 3 critical strategic imperatives.   

Consistently delivering excellence

Our commitment is to provide a consistently great experience that not only meets your expectations but surpasses them, adding substantial value to your operations.

Understanding your needs, no matter how complex

We don’t just offer solutions; we seek to understand your unique needs and challenges. By doing so, we’re better equipped to solve problems and tailor our offerings to your specific requirements.

Future-focused co-creation

We believe in the power of collaboration. We actively listen to your feedback and ideas to co-create the future of our solutions, ensuring they evolve to meet your shifting demands effectively.

Customer Reference

b+s has been a great company to partner with!

Read the full review Ryan Moore, AppExchange review

Connecting with our customers

The role of the Bucher + Suter customer success manager

The role of the Bucher + Suter customer success manager

When you choose to partner with Bucher + Suter, you’ll be assigned a customer success manager, whom we like to think of as your CX and contact center ‘mentor’. Your customer success manager will serve as the bridge between your needs and our solutions, ensuring a seamless alignment that paves the way to success. 

Optimizing your solution usage

We believe in making the most of what we offer. Our CSMs help you optimize the use of our solutions, creating added value and enhancing your efficiency.

Expediting your success

With in-depth Bucher + Suter knowledge and a profound understanding of the industry, our CSMs are uniquely positioned to expedite your path to success.

Collaborating internally for excellence

Our customer success managers collaborate closely with the rest of the Bucher + Suter team to enhance your agents’ experience, save time, and streamline operations for maximum efficiency.

The 3 key milestones in the path to customer success realization

The 3 key milestones in the path to customer success realization

Value 

  • Active customer outcomes
  • Drive solution adoption
  • Create success

 

Satisfaction 

  • Greater solution adoption
  • Performance evaluation and feedback
  • Improve satisfaction
  • Customer Appreciation
  • Continues outcome evaluation

 

Guidance

  • Create a strategic partnership
  • Become a trusted advisor
  • Deep understanding of ‘what matters’
  • Advocate and Voice of the Customer

Customer Reference

Whether in the background or on-site, your uncomplicated, approachable manner and the speed at which you’ve delivered help have made a great impression on our colleagues in the contact center.

Read the case study Andreas Fischer, AOK Nordost

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Bucher + Suter: a partner you can rely on

Bucher + Suter: a partner you can rely on

Bucher + Suter’s commitment to customer success is more than just words; it’s a deeply ingrained philosophy that guides our every action.

We stand by your side, ready to co-create your success story by delivering excellence, understanding your needs, and offering solutions tailored to your unique challenges. With our dedicated Customer Success team, we are poised to turn your objectives into achievements, solidifying our position as a partner in your journey toward greater experiences for your customers. 

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Bucher + Suter Inc
4600 S Syracuse St, 9th Floor Denver, CO 80237

Bucher + Suter AG
Lindenpark, Lindenhofstrasse 1 CH-3048 Worblaufen / Bern

Bucher & Suter Inc
Stubenwald-Allee 19
D-64625 Bensheim