C5:2020 Assurance Report
The ISAE 3000 C5:2020 Type II report confirms that a cloud service meets strict security, transparency, and compliance standards. It’s especially relevant for regulated industries and public sector clients.
Your contact center transformation partner
Contact Center Evaluation
Assess your contact center capabilities and identify opportunities for measurable improvement.
Contact Center Performance Strategy
Build a performance roadmap that improves efficiency, service quality, and customer outcomes.
AI Strategy
Develop a practical AI strategy that delivers value across customer interactions.
Integration Strategy
Create a connected technology ecosystem that streamlines operations and customer service.
Customer Experience Strategy
Design customer journeys that increase satisfaction, loyalty, and operational efficiency.
Cloud Contact Center
Modernize customer service with scalable cloud-based contact center solutions.
European Private Cloud
Meet security and compliance requirements with a dedicated private cloud platform.
Hybrid Cloud Platforms
Balance flexibility and control with integrated cloud and on-premise environments.
On-premise Contact Centers
Maximize reliability and performance with enterprise-grade on-premise contact center solutions.
Agentforce Contact Center
Empower agents with AI-enhanced workflows inside a unified customer service experience.
CRM Integration
Connect customer data and contact center workflows within a single desktop.
Digital Channel & AI integration
Integrate digital engagement and AI capabilities across every customer touchpoint.
Salesforce Voice
Unify Webex Contact Center and Salesforce for streamlined agent experiences.
ServiceNow
Connect customer interactions directly to service workflows and case management.
Microsoft Dynamics
Bring contact center functionality into Dynamics to improve productivity and visibility.
Collaboration Platforms
Equip teams with integrated tools that improve communication and collaboration.
Workforce Management
Optimize staffing, scheduling, and forecasting to improve service performance.
Supervisor Management Console
Give supervisors real-time visibility to coach teams and improve outcomes.
Contact Center Business Intelligence
Turn operational data into actionable insights that drive continuous improvement.
Cloud Communications Platforms
Deliver seamless customer conversations across voice, messaging, and digital channels.
Digital Channels
Engage customers on their preferred channels with consistent omnichannel experiences.
Conversational AI
Automate routine interactions while delivering fast, personalized customer support.
Solutions
Certified, safe, and compliant.
The ISAE 3000 C5:2020 Type II report confirms that a cloud service meets strict security, transparency, and compliance standards. It’s especially relevant for regulated industries and public sector clients.
An international certification for Information Security Management Systems (ISMS) that helps organizations implement a comprehensive and effective system to ensure confidentiality, integrity, and availability of information.
An extension of ISO 27001 that specifically targets cloud computing and defines requirements for protecting information in the cloud.
Another extension of ISO 27001 that focuses on protecting personal data in the cloud and establishes specific requirements for handling personal data in the cloud.
ISO 9001 is a global standard that outlines criteria for a quality management system, focusing on meeting customer requirements and enhancing satisfaction.
Bucher + Suter is committed to complying with the European Union’s General Data Protection Regulation (GDPR). We have implemented appropriate organizational and technical measures to support the protection, processing, and management of personal data in accordance with applicable data protection laws.
EcoVadis is a leading provider in assessing and monitoring corporate sustainability performance. With a comprehensive criteria catalog based on internationally recognized standards such as the Global Reporting Initiative (GRI), the United Nations Global Compact (UNGC), and ISO 26000, EcoVadis conducts a thorough evaluation encompassing a company’s entire value chain, including its suppliers. For companies looking to improve their sustainability performance, EcoVadis is a valuable resource. It helps them identify their weak points and implement targeted measures to improve their sustainability performance. In 2025, Bucher + Suter was awarded the “Bronze Label” by EcoVadis.
This award highlights the transparency of our sustainable actions and confirms our intention to continue our sustainability strategy consistently. In doing so, we significantly contribute to the Swiss market, society, and our environment. As the world’s largest provider of sustainability ratings, EcoVadis evaluates companies based on 21 Corporate Social Responsibility (CSR) criteria in four categories: environment, labor and human rights, ethics, and sustainable procurement.
Bucher + Suter stands out for its reliable and safe solutions. Our commitment to reliability, security, and sustainability is underlined by the certifications and awards collected on this page and listed below.
If you’d like any information or clarification on Bucher + Suter’s certifications, please don’t hesitate to get in touch.