Now Available: b+s Connects for ServiceNow®
CTI & Omni-Channel Functionality with No Hardware!
Solutions for Cisco Contact Center & Unified Communications
Powerful | Seamless | Simple
These three words express how b+s believes technology should function. These are our design principles.
We develop, create, and implement exceptional products for Cisco Contact Center and Unified Communication environments across the world. Our products blend CTI & CRM functionality into a perfectly seamless user experience so that businesses can focus on what really matters: creating the kind of high-touch, effortless customer journeys that build loyalty and ensure sales.
Our CRM Integrations for Cisco Collaboration
Salesforce Integration
MS Dynamics Integration
Oracle CX Integration
SAP Integration
Siebel Integration
ServiceNow Integration
The Bucher + Suter Advantage
35 Years of Industry Wisdom
Building industry knowledge literally since floppy disks and the personal computer. Today, our work is a standard of industry excellence.
Designed for & Endorsed by Cisco
Our motto: do one thing, and do it right. We create products specifically for, and endorsed by Cisco. This translates into superior stability, quality, and support.
World-renowned Swiss Service
Providing award-winning, around-the-clock service is a point of national pride. It’s in our blood. We simply refuse to accept anything less. Why should you?
Single Vendor Strategy
Hyper-specialization is the cornerstone of quality. One suite of products, one relationship, one goal: provide the best contact center and collaboration software for Cisco, and Cisco alone.
Highest Quality Professionals
Over 140 of the most qualified professionals in the industry means that the depth of knowledge we bring to our product development and implementations are second to none.
Strong Partner Network
The foundations of business are strong, long lasting partnerships. Trust is hard to build, but that’s what we’ve done. These relationships define how we work and are the basis for our success.
Customer Highlights
Blog
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Distinguish Cisco CCE CCX UCM
Salesforce CRM integration with a Cisco PBX made easy09/14/2018 | 8 min -
Differences: Federated Routing and UQ
Know your options and make an informed decision about the technology solution right for your business!08/30/2018 | 3 min -
Cisco and Salesforce Collaboration
A look at how technologies like IoT and Einstein are transforming the face of contact center7/19/2018 | 5 min -
Interview Creating Apps for Salesforce
The community working on and with Salesforce is as dynamic as the software platform itself.07/19/2018 | 10 min -
Cisco Live and CAE Retrospective
We want to thank everyone who attended for joining in the festivities.06/21/2018 | 3 min -
Salesforce TRUST Award 2018
Best-of-breed recognition reflects our commitment to an ever-stronger partnership with Salesforce.06/15/2018 | 2 min -
Salesforce LiveMessage
The option to initiate and conduct two-way text message conversations is the next step in customer contact.04/20/2018 | 8 min -
Two Awards - EMEAR Sales Summit
The EMEAR summit has come and gone. We had a great time connecting with our partners and friends at Cisco.11/24/2017 | 3 min -
Custom Toolbars For Any Occasion
Customizable toolbars can optimize contact center performance: find out how.10/15/2017 | 8 min -
Case Study: Republic Services
Learn how small, subtle, but significant technology implementations can radically change contact centers.08/23/2017 | 8 min -
What Salesforce Einstein Means for Big Data
Discover how artificial intelligence is going to turn an untapped ocean of Big Data into customer service opportunities.07/27/2017 | 8 min -
About Customer Experience at Cisco Live
Sammy Hagar & Brett Michaels realize that customer experience rules everything. Do you catch their drift?07/19/2017 | 3 min -
New CC Solutions Require Strategic Partnerships
That’s what CDW’s Scott Petersen argues in an insightful blog post he’s just shared.07/18/2017 | 3 min -
CRMXChange: Interview with Mike Kulik
CRMXchange spoke with number of exhibitors such as Bucher + Suter onsite to learn more about their latest solutions07/05/2017 | 5 min -
Cisco Live 2017 - Good Times Past
The folks at b+s hope you had as wonderful a CiscoLive 2017 experience as we did.06/30/2017 | 3 min -
Salesforce Lightning & Our Next Generation GUI
Salesforce Lightning & Our Next Generation GUI. Well, that software has just been completely re-envisioned: meet Lightning.06/26/2017 | 8 min -
Cisco & Salesforce: A New Phase in Collaboration
Two industry leaders in the contact center, CRM space will be working in tandem, rather than in parallel.06/13/2017 | 8 min -
Emerging Technology Series
Welcome to the First Installment of our Emerging Technology Series.05/23/2017 | 15 min -
Salesforce Omni-Channel Federation
You hear the term all the time. But how is Omni-channel really significant to contact center performance?05/20/2017 | 8 min -
Cisco Premier Partner Certification
Kudos to the entire Bucher + Suter crew!08/23/2016 | 3 min -
Seamless Customer Service with Hybrid Clouds
Hybrid Cloud services are not a passing fad, they are a reality, and they are here to stay—but for good reason.07/27/2016 | 8 min
