AI-Powered Agent Assistance: In-Context and In the Flow
Not long ago, the remarkable explosion in AI use cases had many customer support agents looking over their shoulders Many in the contact center wondered when,…
Customer solutions
designed to enable
outstanding CX
Industry-leading Webex and Cisco Contact Center solutions and seamless integrations
to top enterprise apps like Salesforce, Microsoft Dynamics, and ServiceNow.
Bucher + Suter
Connecting companies and their customers for over 40 years, our repertoire includes collaboration, omnichannel contact centers, conversational-AI, as well as best-in-class CRM integrations built for Cisco’s collaboration and contact center platforms, including the entire Webex communication stack. We are among the leading partners of Cisco, Salesforce and Cognigy.
b+s Connects: Finish Strong
CRM Solutions
Bridging the gap between Cisco Contact Center and your business critical applications, b+s Connects, our award-winning flagship product line of CRM and enterprise application connectors, gives contact center agents everything they need to deliver on your customer service promise.
Enterprise Application and CRM IntegrationWhat we offer
Your customers are our customers too
We offer the entire spectrum of Cisco Contact Center and Webex solutions, including cloud, on-premise, and hybrid deployments. We have the expertise and flexibility to find a solution that fits your business needs.
Webex Contact Center
3
offices in the USA,
Switzerland, and Germany
400
customers in over 60
countries
130.000
contact center agents
working with our solutions
the most popular CRM
applications on the market
Our Portfolio
Enterprise Application and CRM Integration
Contact Center Solutions
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SAP and SAP C4C Integration
More efficient agent workflows with SAP and C4C integration for Cisco Contact Center.
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ServiceNow Integration
Connecting Cisco Contact Center to ServiceNow for a single agent desktop.
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Siebel and Oracle Service Cloud Integration
Optimize your agents by bringing Cisco Contact Center features into Oracle Service Cloud or Siebel.
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Microsoft Dynamics Integration
Connect your Webex or Cisco Contact Center with Microsoft Dynamics.
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Salesforce Integration
Provide Cisco Contact Center functionality inside the CRM with b+s Connects.
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Service Cloud Voice Integration
AI-assisted agents working from inside the Salesforce UI with b+s Connects.
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European on-premise contact center
Leverage the power of Bucher + Suter’s on-premise contact center solutions and elevate your CX.
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European Private Cloud Contact Center
Private cloud for health, finance, government and education.
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Conversational AI
Time-saving through GDPR compliant, automation!
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Reporting and Analytics
Enable holistic data analysis across the entire contact center.
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Agent Desktop Strategy
Provide transparency and improve the availability of your employees.
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Supervisor Management Console
Empower supervisors to effortlessly optimize the contact center!
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Customer Service for Health Insurance
Health insurance companies, digitalize your communications!
Case Studies
Republic Services employs more than 33,000 people across 90 recycling centers in the United States. Its 16 million customers generate over 12,000,000 calls per year. With an annual return-on-investment (ROI) of well over $500,000 per year, the b+s Connects for Salesforce implementation created millions of dollars in savings.
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Republic Services
AOK Nordost is ushering in a new era of digital customer service thanks to state-of-the-art contact center technology. With the goal of building a flexible, scalable, and highly available service center platform while reducing fixed costs, AOK Nordost is writing a new chapter in its success story, together with Bucher + Suter.
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AOK Nordost
We teamed up with Frost & Sullivan and our customer, TrialCard, to learn how they’re leveraging technology in the contact center to enhance their customer engagement and differentiate in the healthcare market.
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Trialcard
Innovation is what helps us and the contact center industry at large keep pace with the our customers’ changing expectations! We were delighted to have our commitment to innovation recognized not once but twice in 2021 by Salesforce, one of our closest partners. Together with our customer Daktronics, Bucher + Suter won an Innovation Award for our approach to providing better contact center customer service, fast.
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Daktronics
Recent Posts
CDX Day 2024 | Bern
Takeaway: The success factors of cloud contact center projects Key information January 24, 2024 | 12:00 pm – 5:30 pm At our Office, Lindenpark,…
Let’s talk!
Global 24x7 Customer ServiceUSA
Switzerland
Germany
4600 S Syracuse St, 9th Floor Denver, CO 80237
info@bucher-suter.comLindenpark, Lindenhofstrasse 1 CH-3048 Worblaufen / Bern
info@bucher-suter.comStubenwald-Allee 19
D-64625 Bensheim
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Denver, USA
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Bern, Switzerland
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Bensheim, Germany