and CRM Connectors
Because great companies deserve exceptional customer service!
When you choose to work with Bucher + Suter, you're choosing a partner you can rely on. Your customers are our customers too. We listen with intent to understand your challenges, and strategically approach them, together. We have been connecting customers and companies for over 40 years. Our repertoire includes solutions from voice, video, and omnichannel contact center routing, to conversational-AI, and CRM and enterprise application integrations built for Cisco Contact Center.
With offices in Switzerland, Germany, and the USA, we have an international presence. More than 400 customers in over 60 countries around the world appreciate our services. Currently, around 130,000 contact center agents are working with our smart Cisco Contact Center solutions. We offer the entire spectrum of server solutions in Europe, from the cloud, on-premise, to hybrid. We have the expertise and flexibility to find a solution that works for you.
Our flagship product line, our CRM and enterprise application connectors have been awarded several times by technology leaders such as Cisco and Salesforce. Discover the world of smooth CRM integrations between Cisco and Salesforce, SAP, Microsoft Dynamics, Oracle, ServiceNow and many more. Available all over the world.
Become part of our success story.
Republic Services, Inc. (RSI) employs over 33,000 people across more than 60 recycling centers in the United States. Its customers produce over 12,000,000 calls per year. With an annual return-on-investment (ROI) of well over $500,000 per year, the b+s Connects for Salesforce implementation created millions of dollars in savings. Read the case study HERE
Together with our customers and partners, we realize leading-edge integration solutions for modern Cisco Contact Centers. The complexity of your challenge motivates our search for the perfect solution. No project too small - no challenge too big. Learn more by clicking HERE
We are looking for the person in your company who gets butterflies when they hear what we have to offer! The following services are currently being developed in our lab or are already available out of the box. Watch live presentations and slides from our webinars and CDX Days by clicking HERE.
Cisco's architecture allows for the integration of contact centers with AI vendors. We focus strongly on the strategic partnership between Google and Cisco and their fully integrated CCAI capabilities. Let us demonstrate to you some practical examples and live demos of AI and Cisco Contact Center solutions and their immediate positive business impact, such as improved customer experience and reduced costs.
AI, bots and cognitive services are a hot topic. There are many providers with new and evolving solutions. During the evaluation process, it is important to ensure that providers have in-depth knowledge and experience so that the risk to the business becomes predictable.
How can we make complex technology usable for business users?
Intro -> Analysis -> Workshops -> Project
Customer service is changing - we can show you the path to your own omnichannel contact center. For example, what do you need to know about customer journeys with a statutory health insurance company? Where is the potential for optimization? What lessons have we learned to date?
Contact us directly for background information.
Experience how Bucher + Suter brings decades of experience together with contact center data to the world's leading analytics and business intelligence platform "Power BI". We'll share our insights with you and explicitly show you the possibilities and opportunities that you can take advantage of this solution. Are you ready for the future? Let's go!
How can you use the new demands on the contact center to your advantage?
Our partner Calabrio asked contact center managers how their customers' expectations have changed since the pandemic. These are the most frequently mentioned customer requests, which were addressed to the Contact Center Management:
63% more channels (social media, chat ...) to contact them
62% More emotional empathy in agent interactions
54% Help with more complex requests
This is how your contact center will develop:
87% of managers believe that the pandemic has increased the importance of the contact center in their company in the long term
72% of employees are happy to work from their home office
63% of managers expect that customers want more communication channels (chat, social media, email...) to communicate with their contacts
89% are planning a cloud migration or are already fully cloud-based
Contact us now for a use case in the areas of quality management and workforce management
Are you concerned about migrating your contact center software to the cloud? With Bucher + Suter, you have found a neutral and competent partner for the question "to cloud or not to cloud?" We offer our smart omnichannel contact center solutions on-premise, hybrid or as a cloud service. We are ISO 27001 and ISO 27017 certified. In addition, we are a Cisco Master Service Provider and are subject to the regulations of FINMA (ISAE 3000 Report)
Discover the various cloud models from the portfolio of Cisco and Bucher + Suter. We will show different architecture options for existing Cisco UCCE/PCCE customers and how they can move into the cloud at their own pace.
AOK Nordost is ushering in a new era of digital customer service thanks to state-of-the-art service center technology. With the goal of building a flexible, scalable, and highly available service center platform while reducing fix costs, Bucher + Suter is writing another part of its success story together with AOK Nordost. With more than 1.75 million customers, AOK Nordost is the largest health insurance company in the Berlin, Brandenburg, and Mecklenburg-Vorpommern regions.