Connecting Cisco customers to CRM
solutions for over a decade

We develop, create, and implement exceptional products for Cisco Contact Center and Unified Communication environments across the world. Our products blend CTI & CRM functionality into a perfectly seamless user experience so that businesses can focus on what really matters: creating the kind of high-touch, effortless customer journeys that build loyalty and ensure sales.

Our CRM Integrations for Cisco Collaboration

Salesforce Integration

MS Dynamics Integration

Oracle Service Cloud Integration

SAP Integration

Siebel Integration

ServiceNow Integration

Zendesk Integration

Cisco Finesse Integration

The Bucher + Suter Advantage

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35 Years of Industry Wisdom

Building industry knowledge literally since floppy disks and the personal computer. Today, our work is a standard of industry excellence.

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Designed for & Endorsed by Cisco

Our motto: do one thing, and do it right. We create products specifically for, and endorsed by Cisco. This translates into superior stability, quality, and support.

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World-renowned Swiss Service

Providing award-winning, around-the-clock service is a point of national pride. It’s in our blood. We simply refuse to accept anything less. Why should you?

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Single Vendor Strategy

Hyper-specialization is the cornerstone of quality. One suite of products, one relationship, one goal: provide the best contact center and collaboration software for Cisco, and Cisco alone.

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Highest Quality Professionals

Over 140 of the most qualified professionals in the industry means that the depth of knowledge we bring to our product development and implementations are second to none.

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Strong Partner Network

The foundations of business are strong, long lasting partnerships. Trust is hard to build, but that’s what we’ve done. These relationships define how we work and are the basis for our success.


  • Partnership-BucherSuter-NovelVox

    NovelVox Partnership

    Bucher + Suter is joining forces with NovelVox to offer a new line of Finesse-based Contact Center integrations
    08/21/2019 | 3 min
  • Logo Salesforce Company

    Developing a product pipeline for Salesforce

    Trent Cook explains how he helps translate customer needs into awesome 3rd party Salesforce products
    08/16/2019 | 10 Min
  • TelecomResller

    Telecom Reseller Podcast

    Bucher + Suter CPO Mike Kulik sat down with Telecom Reseller's Doug Green to discuss some of our latest developments
    07/19/2019| 3 min
  • Return on Investment Cisco Contact Center 2

    ROI on Contact Center Solutions

    There is a lot to understand when it comes to deciding how to implement a customer care technology strategy.
    07/05/2019| 10 min


  • Cisco APJC Contact Center Symposium

    APJC Contact Center Symposium 2019

    As gold event sponsors, we are bringing our A-game with an array of new products, plans, and information.
    Nov. 12-13, 2019
  • Dreamforce 2018 Salesforce-1

    Dreamforce 2019

    We want to make sure we're in lock step with the CRM giant.
    Nov. 19 - 22, 2019
  • Cisco Live Barcelona 2019-1

    Cisco Live Barcelona

    Can you imagine a future where interacting with technology has become effortless?
    Jan 27 - 31, 2020

Bern, Switzerland

+41 31 917 52 00

Bensheim, Germany

+49 6251 8622 500

Boston, USA


Taking care of business is taking care of customers.

Contact us