The World of Cisco Contact Center and Omni Channel Solutions

...and most popular CRM applications on the market

When you choose to work with Bucher + Suter, you're choosing a partner you can rely on. Your customers are our customers too. We listen with intent to understand your challenges, and strategically approach them, together. We have been connecting customers and companies for over 40 years. Our repertoire includes solutions from voice, video, and omnichannel contact center routing, to conversational-AI, and CRM and enterprise application integrations built for Cisco Contact Center.

Your customers are our customers too

With offices in Switzerland, Germany, and the USA, we have an international presence. More than 400 customers in over 60 countries around the world appreciate our services. Currently, around 130,000 contact center agents are working with our smart Cisco Contact Center solutions. We offer the entire spectrum of server solutions in Europe, from the cloud, on-premise, to hybrid. We have the expertise and flexibility to find a solution that works for you.

CRM Connectors

Our flagship product line, our CRM and enterprise application connectors have been awarded several times by technology leaders such as Cisco and Salesforce. Discover the world of smooth CRM integrations between Cisco and Salesforce, SAP, Microsoft Dynamics, Oracle, ServiceNow and many more. Available all over the world.

Become part of our success story.

Customer Case Study

Republic Services, Inc. (RSI) employs over 33,000 people across more than 60 recycling centers in the United States. Its customers produce over 12,000,000 calls per year. With an annual return-on-investment (ROI) of well over $500,000 per year, the b+s Connects for Salesforce implementation created millions of dollars in savings. Read the case study HERE

Customer case study with Republic Services, USA

Cisco Contact Center Solutions

At the heart of the digital revolution

The sky’s the limit

Together with our customers and partners, we realize leading-edge integration solutions for modern Cisco Contact Centers. The complexity of your challenge motivates our search for the perfect solution. No project too small - no challenge too big. Learn more by clicking HERE

Seamless and compatible – forward and back

We are looking for the person in your company who gets butterflies when they hear what we have to offer! The following services are currently being developed in our lab or are already available out of the box. Watch live presentations and slides from our webinars and Customer Digital Experience days by clicking HERE.

Google and Cisco Partnership with CCAI

Cisco's architecture allows for the integration of contact centers with AI vendors. We focus strongly on the strategic partnership between Google and Cisco and their fully integrated CCAI capabilities. Let us demonstrate to you some practical examples and live demos of AI and Cisco Contact Center solutions and their immediate positive business impact, such as improved customer experience and reduced costs.

Chatbots, Voicebots, Cognitive Services

AI, bots and cognitive services are a hot topic. There are many providers with new and evolving solutions. During the evaluation process, it is important to ensure that providers have in-depth knowledge and experience so that the risk to the business becomes predictable.

How can we make complex technology usable for business users?

Intro -> Analysis -> Workshops -> Project

Determine persons and team
Define requirements and set goals
Monitoring and tracking for continuous learning
Please contact us if you have a project in mind

Omnichannel Routing and Knowledge

Customer service is changing - we can show you the path to your own omnichannel contact center. For example, what do you need to know about customer journeys with a statutory health insurance company? Where is the potential for optimization? What lessons have we learned to date?

Contact us directly for background information.

Reporting in CUIC and Analytics with Power BI

Experience how Bucher + Suter brings decades of experience together with contact center data to the world's leading analytics and business intelligence platform "Power BI". We'll share our insights with you and explicitly show you the possibilities and opportunities that you can take advantage of this solution. Are you ready for the future? Let's go!

Quality and Workforce Management

Our partner Calabrio asked contact center managers how their customers' expectations have changed since the pandemic. These are the most frequently mentioned customer requests, which were addressed by the Contact Center Management:

More contact channels (social media, chat ...) - 63%
More emotional empathy in agent interactions - 62%
Help with more complex requests - 54%

Changes in the contact center:

87% of managers believe that the pandemic has increased the importance of the contact center in their company in the long term
72% of employees are happy to work from their home office
63% of managers expect that customers want more communication channels (chat, social media, email...) to communicate with their contacts
89% are planning a cloud migration or are already fully cloud-based

Contact us now for information about quality management and workforce management in the contact center.

Cloud Contact Center GDPR Compliant

Are you concerned about migrating your contact center software to the cloud? With Bucher + Suter, you have found a neutral and competent partner for the question "to cloud or not to cloud?" We offer our smart omnichannel contact center solutions on-premise, hybrid or as a cloud service. We are ISO 27001 and ISO 27017 certified. In addition, we are a Cisco Master Service Provider and are subject to the regulations of FINMA (ISAE 3000 Report)

Discover the various cloud models from the portfolio of Cisco and Bucher + Suter. We will show different architecture options for existing Cisco UCCE/PCCE customers and how they can move into the cloud at their own pace.

Bucher + Suter Cloud Contact Center
Webex Contact Center
Webex Contact Center Enterprise

Discover our solutions portfolio

AOK Nordost is ushering in a new era of digital customer service thanks to state-of-the-art service center technology. With the goal of building a flexible, scalable, and highly available service center platform while reducing fix costs, Bucher + Suter is writing another part of its success story together with AOK Nordost. With more than 1.75 million customers, AOK Nordost is the largest health insurance company in the Berlin, Brandenburg, and Mecklenburg-Vorpommern regions.

Digital Omnichannel Platform for Health Insurance Companies

Customers

Blog

Trial Card Case Study

Read this case study to learn how Bucher + Suter's solutions address TrialCard's goals.

04/28/2021 | 5 min
Customer Experience

Happy customers are the difference between the success and failure of any business. Find out more about the importance of Customer Experience!

04/14/2021 | 5 min
b+s Connects for Salesforce 5.3

With the latest version of b+s Connects for Salesforce you can automate agent workflows with cases and objects based on screen-pop search results.

04/09/2021 | 3 min
Optimized Customer Experiences with Dynamics 365 Customer Service

Find out here how Microsoft Dynamics 365 Customer Service can significantly improve CX across the entire customer journey.

03/11/2021 | 3 min