Solutions for Cisco Contact Center & Unified Communications

Powerful | Seamless | Simple

These three words express how b+s believes technology should function. These are our design principles.

We develop, create, and implement exceptional products for Cisco Contact Center and Unified Communication environments across the world. Our products blend CTI & CRM functionality into a perfectly seamless user experience so that businesses can focus on what really matters: creating the kind of high-touch, effortless customer journeys that build loyalty and ensure sales.

Our CRM Integrations for Cisco Collaboration

Salesforce Integration

MS Dynamics Integration

Oracle CX Integration

SAP Integration

Siebel Integration

The Bucher + Suter Advantage

35 Years of Industry Wisdom

Building industry knowledge literally since floppy disks and the personal computer. Today, our work is a standard of industry excellence.

Designed for & Endorsed by Cisco

Our motto: do one thing, and do it right. We create products specifically for, and endorsed by Cisco. This translates into superior stability, quality, and support.

World-renowned Swiss Service

Providing award-winning, around-the-clock service is a point of national pride. It’s in our blood. We simply refuse to accept anything less. Why should you?

Single Vendor Strategy

Hyper-specialization is the cornerstone of quality. One suite of products, one relationship, one goal: provide the best contact center and collaboration software for Cisco, and Cisco alone.

Highest Quality Professionals

Over 140 of the most qualified professionals in the industry means that the depth of knowledge we bring to our product development and implementations are second to none.

Strong Partner Network

The foundations of business are strong, long lasting partnerships. Trust is hard to build, but that’s what we’ve done. These relationships define how we work and are the basis for our success.

Customer Highlights

Republic Services

New York Life

Experian

Camping World

Laminators

Blog

Cisco and Salesforce Collaboration

A look at how technologies like IoT and Einstein are transforming the face of contact center

7/19/2018 | 5 min
Differences between Salesforce Federated Routing and Universal Queue

Know your options and make an informed decision about the technology solution right for your business!

07/31/2018 | 3 min
Interview Creating Apps for Salesforce

The community working on and with Salesforce is as dynamic as the software platform itself.

07/19/2018 | 10 min
Cisco Live and CAE Retrospective

We want to thank everyone who attended for joining in the festivities.

06/21/2018 | 3 min
Salesforce TRUST Award 2018

Best-of-breed recognition reflects our commitment to an ever-stronger partnership with Salesforce.

06/15/2018 | 2 min
Salesforce LiveMessage

The option to initiate and conduct two-way text message conversations is the next step in customer contact.

04/20/2018 | 8 min
Two Awards - EMEAR Sales Summit

The EMEAR summit has come and gone. We had a great time connecting with our partners and friends at Cisco.

11/24/2017 | 3 min
Custom Toolbars For Any Occasion

Customizable toolbars can optimize contact center performance: find out how.

10/15/2017 | 8 min
Case Study: Republic Services

Learn how small, subtle, but significant technology implementations can radically change contact centers.

08/23/2017 | 8 min
What Salesforce Einstein Means for Big Data

Discover how artificial intelligence is going to turn an untapped ocean of Big Data into customer service opportunities.

07/27/2017 | 8 min
About Customer Experience at Cisco Live

Sammy Hagar & Brett Michaels realize that customer experience rules everything. Do you catch their drift?

07/19/2017 | 3 min
New CC Solutions Require Strategic Partnerships

That’s what CDW’s Scott Petersen argues in an insightful blog post he’s just shared.

07/18/2017 | 3 min
CRMXChange: Interview with Mike Kulik

CRMXchange spoke with number of exhibitors such as Bucher + Suter onsite to learn more about their latest solutions

07/05/2017 | 5 min
Cisco Live 2017 - Good Times Past

The folks at b+s hope you had as wonderful a CiscoLive 2017 experience as we did.

06/30/2017 | 3 min
Salesforce Lightning & Our Next Generation GUI

Salesforce Lightning & Our Next Generation GUI. Well, that software has just been completely re-envisioned: meet Lightning.

06/26/2017 | 8 min
Cisco & Salesforce: A New Phase in Collaboration

Two industry leaders in the contact center, CRM space will be working in tandem, rather than in parallel.

06/13/2017 | 8 min
Spark within Salesforce: Integration Evolved

Innovation leads to evolution, and when it comes to technology, evolution is oh so good.

06/05/2017 | 3 min
Emerging Technology Series

Welcome to the First Installment of our Emerging Technology Series.

05/23/2017 | 15 min
Salesforce Omni-Channel Federation

You hear the term all the time. But how is Omni-channel really significant to contact center performance?

05/20/2017 | 8 min
Cisco Premier Partner Certification

Kudos to the entire Bucher + Suter crew!

08/23/2016 | 3 min
Seamless Customer Service with Hybrid Clouds

Hybrid Cloud services are not a passing fad, they are a reality, and they are here to stay—but for good reason.

07/27/2016 | 8 min