and CRM Connectors
Because great companies deserve exceptional customer service!
When you choose to work with Bucher + Suter, you're choosing a partner you can rely on. Your customers are our customers too. We listen with intent to understand your challenges, and strategically approach them, together. We have been connecting customers and companies for over 40 years. Our repertoire includes solutions from voice, video, and omnichannel contact center routing, to conversational-AI, and CRM and enterprise application integrations built for Cisco Contact Center.
With offices in Switzerland, Germany, and the USA, we have an international presence. More than 400 customers in over 60 countries around the world appreciate our services. Currently, around 130,000 contact center agents are working with our smart Cisco Contact Center solutions. We offer the entire spectrum of server solutions in Europe, from the cloud, on-premise, to hybrid. We have the expertise and flexibility to find a solution that works for you.
Our flagship product line, our CRM and enterprise application connectors have been awarded several times by technology leaders such as Cisco and Salesforce. Discover the world of smooth CRM integrations between Cisco and Salesforce, SAP, Microsoft Dynamics, Oracle, ServiceNow and many more. Available all over the world.
Become part of our success story.
Republic Services, Inc. (RSI) employs over 33,000 people across more than 60 recycling centers in the United States. Its customers produce over 12,000,000 calls per year. With an annual return-on-investment (ROI) of well over $500,000 per year, the b+s Connects for Salesforce implementation created millions of dollars in savings. Read the case study HERE
Together with our customers and partners, we realize leading-edge integration solutions for modern Cisco Contact Centers. The complexity of your challenge motivates our search for the perfect solution. No project too small - no challenge too big. Learn more by clicking HERE
We are looking for the person in your company who gets butterflies when they hear what we have to offer! The following services are currently being developed in our lab or are already available out of the box. Watch live presentations and slides from our webinars and CDX Days by clicking HERE.
AOK Nordost is ushering in a new era of digital customer service thanks to state-of-the-art service center technology. With the goal of building a flexible, scalable, and highly available service center platform while reducing fix costs, Bucher + Suter is writing another part of its success story together with AOK Nordost. With more than 1.75 million customers, AOK Nordost is the largest health insurance company in the Berlin, Brandenburg, and Mecklenburg-Vorpommern regions.