The World of Cisco Contact Center and Omni Channel Solutions

As an international contact center system integrator, Bucher + Suter has joined forces with Cognigy to provide conversational AI solutions in the contact center space. Combining Bucher + Suter’s decades-long experience in developing intelligent, industry-leading contact center solutions with Cognigy’s vast expertise in Conversational AI, they can address the distinct requirements of modern contact centers. With the partnership's combined knowledge, cooperative style, and a matched passion for quality and work ethic, they're looking forward to bending the art of the possible in contact center AI together.

AI, bots and cognitive services are a hot topic. There are many providers with new and evolving solutions. During the evaluation process, it is important to ensure that providers have in-depth knowledge and experience so that the risk to the business becomes predictable.

How can we make complex technology usable for business users?

Intro -> Analysis -> Workshops -> Project

• Determine persons and team
• Define requirements and set goals
• Monitoring and tracking for continuous learning
• Please contact us if you have a project in mind

Customer service is changing - we can show you the path to your own omnichannel contact center. For example, what do you need to know about customer journeys with a statutory health insurance company? Where is the potential for optimization? What lessons have we learned to date?

Contact us directly for background information.

Experience how Bucher + Suter brings decades of experience together with contact center data to the world's leading analytics and business intelligence platform "Power BI". We'll share our insights with you and explicitly show you the possibilities and opportunities that you can take advantage of this solution. Are you ready for the future? Let's go!

Our partner Calabrio asked contact center managers how their customers' expectations have changed since the pandemic. These are the most frequently mentioned customer requests, which were addressed by the Contact Center Management:

More contact channels (social media, chat ...) - 63%
More emotional empathy in agent interactions - 62%
Help with more complex requests - 54%

Changes in the contact center:

87% of managers believe that the pandemic has increased the importance of the contact center in their company in the long term
72% of employees are happy to work from their home office
63% of managers expect that customers want more communication channels (chat, social media, email...) to communicate with their contacts
89% are planning a cloud migration or are already fully cloud-based

Contact us now for information about quality management and workforce management in the contact center.

Are you concerned about migrating your contact center software to the cloud? With Bucher + Suter, you have found a neutral and competent partner for the question "to cloud or not to cloud?" We offer our smart omnichannel contact center solutions on-premise, hybrid or as a cloud service. We are ISO 27001 and ISO 27017 certified. In addition, we are a Cisco Master Service Provider and are subject to the regulations of FINMA (ISAE 3000 Report)

Discover the various cloud models from the portfolio of Cisco and Bucher + Suter. We will show different architecture options for existing Cisco UCCE/PCCE customers and how they can move into the cloud at their own pace.

• Bucher + Suter Cloud Contact Center
• Webex Contact Center
• Webex Contact Center Enterprise