CRM Connectors for
Cisco Collaboration
Powerful | Seamless | Simple
Connecting Cisco customers to CRM
solutions for over a decade
Connecting Cisco customers to CRM
solutions for over a decade
Connecting Cisco customers to CRM solutions for
over a decade
We develop, create, and implement exceptional products for Cisco Contact Center and Unified Communication environments across the world. Our products blend CTI & CRM functionality into a perfectly seamless user experience so that businesses can focus on what really matters: creating the kind of high-touch, effortless customer journeys that build loyalty and ensure sales.
Our CRM Integrations for Cisco Collaboration
Salesforce Integration
MS Dynamics Integration
Oracle Service Cloud Integration
SAP Integration
Siebel Integration
ServiceNow Integration
The Bucher + Suter Advantage
35 Years of Industry Wisdom
Building industry knowledge literally since floppy disks and the personal computer. Today, our work is a standard of industry excellence.
Designed for & Endorsed by Cisco
Our motto: do one thing, and do it right. We create products specifically for, and endorsed by Cisco. This translates into superior stability, quality, and support.
World-renowned Swiss Service
Providing award-winning, around-the-clock service is a point of national pride. It’s in our blood. We simply refuse to accept anything less. Why should you?
Single Vendor Strategy
Hyper-specialization is the cornerstone of quality. One suite of products, one relationship, one goal: provide the best contact center and collaboration software for Cisco, and Cisco alone.
Highest Quality Professionals
Over 140 of the most qualified professionals in the industry means that the depth of knowledge we bring to our product development and implementations are second to none.
Strong Partner Network
The foundations of business are strong, long lasting partnerships. Trust is hard to build, but that’s what we’ve done. These relationships define how we work and are the basis for our success.
Customer Highlights
Blog
Why integrate CTI with your CRM?
There are four answers to this question, each of them important05/20/2019| 5 minSalesforce Premier Partner
b+s recognized as a Salesforce Premier Partner04/18/2019| 2 minCisco Google Cloud Challenge Winner
A hybrid chat solution that leverages the Cisco Cloud and Google Cloud platforms to powerful effect.12/20/2018 | 10 minCustomer Service - Intimacy at Scale
There is a natural tension between the number of people you reach and extent to which your message resonates for them.12/10/2018 | 8 minSalesforce Omni-Channel Federation
You hear the term all the time. But how is Omni-channel really significant to contact center performance?12/01/2018 | 8 minCisco SolPlus Partner Award
b+s Recognized with Largest & Fastest Growing Sol+ Partner Award.11/16/2018 | 2 minConnect ServiceNow with Cisco CCE
ServiceNow is transforming how businesses serve customers across a wide range of fields and service modalities.10/24/2018 | 2 minDo Cloud Services Reduce Operational Costs
What needs to be considered to ensure that migration to the cloud really achieves the expected goals?10/17/2018 | 5 minDistinguish Cisco CCE CCX UCM
Salesforce CRM integration with a Cisco PBX made easy09/14/2018 | 8 minDifferences: Federated Routing and UQ
Know your options and make an informed decision about the technology solution right for your business!08/30/2018 | 3 minCisco and Salesforce Collaboration
A look at how technologies like IoT and Einstein are transforming the face of contact center7/19/2018 | 5 minInterview Creating Apps for Salesforce
The community working on and with Salesforce is as dynamic as the software platform itself.07/05/2018 | 10 minCisco Live and CAE Retrospective
We want to thank everyone who attended for joining in the festivities.06/21/2018 | 3 minSalesforce TRUST Award 2018
Best-of-breed recognition reflects our commitment to an ever-stronger partnership with Salesforce.06/15/2018 | 2 minSalesforce LiveMessage
The option to initiate and conduct two-way text message conversations is the next step in customer contact.04/20/2018 | 8 minTwo Awards - EMEAR Sales Summit
The EMEAR summit has come and gone. We had a great time connecting with our partners and friends at Cisco.11/24/2017 | 3 minCustom Toolbars For Any Occasion
Customizable toolbars can optimize contact center performance: find out how.10/15/2017 | 8 minCase Study: Republic Services
Learn how small, subtle, but significant technology implementations can radically change contact centers.08/23/2017 | 8 minWhat Salesforce Einstein Means for Big Data
Discover how artificial intelligence is going to turn an untapped ocean of Big Data into customer service opportunities.07/27/2017 | 8 minCRMXChange: Interview with Mike Kulik
CRMXchange spoke with number of exhibitors such as Bucher + Suter onsite to learn more about their latest solutions07/05/2017 | 5 minSalesforce Lightning & Our Next Generation GUI
Salesforce Lightning & Our Next Generation GUI. Well, that software has just been completely re-envisioned: meet Lightning.06/26/2017 | 8 min
Events
ServiceNow Future of Work Tour
Join us at this event so we are sure to connect!June 4, 2019Cisco Live US
Cisco Live is the event we wait all year for and Bucher + Suter will be front and center.June 9 - 13, 2019Customer Appreciation Event 2019
Register to rock out with b+s at our 2019 Customer Appreciation EventJune 11, 2019
