AI-Powered Agent Assistance: In-Context and In the Flow
Not long ago, the remarkable explosion in AI use cases had many customer support agents looking over their shoulders Many in the contact center wondered when,…

Industry-leading Webex and Cisco Contact Center solutions and seamless integrations
to top enterprise apps like Salesforce, Microsoft Dynamics, and ServiceNow.
Bridging the gap between Cisco Contact Center and your business critical applications, b+s Connects, our award-winning flagship product line of CRM and enterprise application connectors, gives contact center agents everything they need to deliver on your customer service promise.
Enterprise Application and CRM IntegrationWe offer the entire spectrum of Cisco Contact Center and Webex solutions, including cloud, on-premise, and hybrid deployments. We have the expertise and flexibility to find a solution that fits your business needs.
Webex Contact Center
offices in the USA,
Switzerland, and Germany
customers in over 60
countries
contact center agents
working with our solutions
the most popular CRM
applications on the market
More efficient agent workflows with SAP and C4C integration for Cisco Contact Center.
Connecting Cisco Contact Center to ServiceNow for a single agent desktop.
Optimize your agents by bringing Cisco Contact Center features into Oracle Service Cloud or Siebel.
Connect your Webex or Cisco Contact Center with Microsoft Dynamics.
Provide Cisco Contact Center functionality inside the CRM with b+s Connects.
AI-assisted agents working from inside the Salesforce UI with b+s Connects.
Leverage the power of Bucher + Suter’s on-premise contact center solutions and elevate your CX.
Private cloud for health, finance, government and education.
Time-saving through GDPR compliant, automation!
Enable holistic data analysis across the entire contact center.
Provide transparency and improve the availability of your employees.
Empower supervisors to effortlessly optimize the contact center!
Health insurance companies, digitalize your communications!
Not long ago, the remarkable explosion in AI use cases had many customer support agents looking over their shoulders Many in the contact center wondered when,…
Takeaway: The success factors of cloud contact center projects Key information January 24, 2024 | 12:00 pm – 5:30 pm At our Office, Lindenpark,…
4600 S Syracuse St, 9th Floor Denver, CO 80237
info@bucher-suter.comLindenpark, Lindenhofstrasse 1 CH-3048 Worblaufen / Bern
info@bucher-suter.comStubenwald-Allee 19
D-64625 Bensheim