Bucher + Suter

Connecting companies and their customers for over 40 years, our repertoire includes collaboration, omnichannel contact centers, conversational-AI, as well as best-in-class CRM integrations built for Cisco’s collaboration and contact center platforms, including the entire Webex communication stack. We are among the leading partners of Cisco, Salesforce and Cognigy.

About Us

Trusted by

b+s Connects: Finish Strong

CRM Solutions

Bridging the gap between Cisco Contact Center and your business critical applications, b+s Connects, our award-winning flagship product line of CRM and enterprise application connectors, gives contact center agents everything they need to deliver on your customer service promise.

Enterprise Application and CRM Integration

What we offer

Your customers are our customers too

We offer the entire spectrum of Cisco Contact Center and Webex solutions, including cloud, on-premise, and hybrid deployments. We have the expertise and flexibility to find a solution that fits your business needs.

Webex Contact Center

offices in the USA,
Switzerland, and Germany

400

customers in over 60
countries

130.000

contact center agents
working with our solutions

the most popular CRM
applications on the market

Enterprise Application and CRM Integration

Contact Center Solutions

SAP and SAP C4C Integration

More efficient agent workflows with SAP and C4C integration for Cisco Contact Center.
ServiceNow Integration

Connecting Cisco Contact Center to ServiceNow for a single agent desktop.
Siebel and Oracle Service Cloud Integration

Optimize your agents by bringing Cisco Contact Center features into Oracle Service Cloud or Siebel.
Microsoft Dynamics Integration

Connect your Webex or Cisco Contact Center with Microsoft Dynamics.
Salesforce Integration

Provide Cisco Contact Center functionality inside the CRM with b+s Connects.
Service Cloud Voice Integration

AI-assisted agents working from inside the Salesforce UI with b+s Connects.

European on-premise contact center

Leverage the power of Bucher + Suter’s on-premise contact center solutions and elevate your CX.
European Private Cloud Contact Center

Private cloud for health, finance, government and education.
Conversational AI

Time-saving through GDPR compliant, automation!
Reporting and Analytics

Enable holistic data analysis across the entire contact center.
Agent Desktop Strategy

Provide transparency and improve the availability of your employees.
Supervisor Management Console

Empower supervisors to effortlessly optimize the contact center!
Customer Service for Health Insurance

Health insurance companies, digitalize your communications!