Industry leading solutions for Cisco Contact Center
and the world’s most popular enterprise applications.
Bridging the gap between Cisco Contact Center and your business critical applications, b+s Connects, our award-winning flagship product line of CRM and enterprise application connectors, gives contact center agents everything they need to deliver on your customer service promise.
CRM and enterprise application integration
We offer the entire spectrum of contact center solutions in Europe, including cloud, on-premise, and hybrid. We have the expertise and flexibility to find a solution that fits your business needs.
Cisco Contact Center Solutions
offices:
Switzerland, Germany, and in the USA
customers in over 60
countries
contact center agents are
working with our solutions
the most popular CRM
applications on the market
Provide Cisco Contact Center functionality inside the CRM with b+s Connects.
AI-assisted agents working from inside the Salesforce UI with b+s Connects.
Connect your Cisco Contact Center with Microsoft Dynamics.
Optimize your agents by bringing Cisco Contact Center features into Oracle Service Cloud.
A simple, powerful, and transparent Siebel CTI adapter for your agents.
More efficient agent workflows with omnichannel SAP integration for Cisco Contact Center.
Connecting Cisco Contact Center to ServiceNow for a single agent desktop.
Take your agents to the next level with b+s Connects for SAP C4C.
Time-saving through GDPR compliant, automation!
Provide transparency and improve the availability of your employees.
Integrate all teams and compensate for overloads.
An end-to-end routing strategy tailored to your needs.
Empower supervisors to effortlessly optimize the contact center!
Enable holistic data analysis across the entire contact center.
Private cloud for health, finance, government and education.
Health insurance companies, digitalize your communications!
Republic Services
AOK Nordost
Trialcard
Innovation is what helps us and the contact center industry at large keep pace with the our customers’ changing expectations! We were delighted to have our commitment to innovation recognized not once but twice in 2021 by Salesforce, one of our closest partners. Together with our customer Daktronics, Bucher + Suter won an Innovation Award for our approach to providing better contact center customer service, fast.
Read the case study
The Scenario We’ve all been there Our package arrives, and after the initial flood of excitement, we settle into a deep disappointment as we realize there is…
Introduction Customers have always been the heart of call centers and as the evolving technology is affecting their daily lives, call centers have to evolve to…
Lindenpark, Lindenhofstrasse 1 CH-3048 Worblaufen / Bern
info@bucher-suter.chStubenwald-Allee 19
D-64625 Bensheim
4600 S Syracuse St, 9th Floor Denver, CO 80237
info@bucher-suter.com
