Is AI replacing IVRs and ACDs?
Some say Intelligent Voice Routing (IVR) and Automatic Call Distribution (ACD) are dead The reality is a little more nuanced A 2024 Call Centre Helper…
Customer solutions
designed to enable
outstanding CX
Industry-leading Webex and Cisco Contact Center solutions and seamless integrations
to top enterprise apps like Salesforce, Microsoft Dynamics, and ServiceNow.
Bucher + Suter
With 40+ years of experience, we specialize in collaboration, omnichannel contact centers, conversational AI, and top-tier CRM integrations for Cisco platforms like Webex. We’re proud to be leading partners of Cisco, Salesforce, and Cognigy.
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b+s Connects: Finish Strong
CRM Solutions
Bridging the gap between Cisco Contact Center and your business critical applications, b+s Connects, our award-winning flagship product line of CRM and enterprise application connectors, gives contact center agents everything they need to deliver on your customer service promise.
Enterprise Application and CRM IntegrationWhat we offer
Your customers are our customers too
We offer the entire spectrum of Cisco Contact Center and Webex solutions, including cloud, on-premise, and hybrid deployments. We have the expertise and flexibility to find a solution that fits your business needs.
Webex Contact Center
3
offices in the USA,
Switzerland, and Germany
400
customers in over 60
countries
130.000
contact center agents
working with our solutions
the most popular CRM
applications on the market
Our Portfolio
Enterprise Application and CRM Integration
Contact Center Solutions
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Microsoft Dynamics Integration
Connect your Webex or Cisco Contact Center with Microsoft Dynamics.
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SAP and SAP C4C Integration
More efficient agent workflows with SAP and C4C integration for Cisco Contact Center.
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Siebel and Oracle Service Cloud Integration
Optimize your agents by bringing Cisco Contact Center features into Oracle Service Cloud or Siebel.
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ServiceNow Integration
Connecting Cisco Contact Center to ServiceNow for a single agent desktop.
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Salesforce Integration
Provide Cisco Contact Center functionality inside the CRM with b+s Connects.
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Service Cloud Voice Integration
AI-assisted agents working from inside the Salesforce UI with b+s Connects.
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European on-premise Contact Center
Leverage the power of Bucher + Suter’s on-premise contact center solutions and elevate your CX.
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European Private Cloud Contact Center
Private cloud for health, finance, government and education.
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Conversational AI
Time-saving through GDPR compliant, automation!
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Agent Desktop Strategy
Provide transparency and improve the availability of your employees.
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Supervisor Management Console
Empower supervisors to effortlessly optimize the contact center!
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Customer Service for Health Insurance
Health insurance companies, digitalize your communications!
Case Studies
Bluebeam, a leader in construction software, transitioned from on-premise to Webex Contact Center with Bucher + Suter’s help. The move to cloud-based communications improved scalability, enhanced customer service, and positioned Bluebeam for continued growth.
Republic Services employs more than 33,000 people across 90 recycling centers in the United States. Its 16 million customers generate over 12,000,000 calls per year. With an annual return-on-investment (ROI) of well over $500,000 per year, the b+s Connects for Salesforce implementation created millions of dollars in savings.
AOK Nordost is ushering in a new era of digital customer service thanks to state-of-the-art contact center technology. With the goal of building a flexible, scalable, and highly available service center platform while reducing fixed costs, AOK Nordost is writing a new chapter in its success story, together with Bucher + Suter.
We teamed up with Frost & Sullivan and our customer, Mercalis (formerly TrialCard), to learn how they’re leveraging technology in the contact center to enhance their customer engagement and differentiate in the healthcare market.
Helvetia is transitioning its contact center to the cloud with Webex Contact Center, aiming for enhanced customer engagement through GPT-based bots and Salesforce integration. The partnership with Bucher + Suter is key to navigating hurdles, with a focus on improving agent and customer experiences.
Swiss Post has enhanced its customer service through a long-standing partnership with Bucher + Suter, integrating cutting-edge technology like conversational AI voicebots. This collaboration has led to improved customer satisfaction and operational efficiency, with plans to transition to Cisco’s Webex Contact Center for future scalability and service quality.
SBK, one of Germany’s largest health insurance funds, has significantly improved its customer service with Bucher + Suter’s Cloud Contact Center, achieving multi-award-winning status through process and cost optimizations. This transformation was enabled by a comprehensive solution from the b+s Private Cloud, meeting strict data protection standards and enhancing operational effectiveness.
A leading global insurer has revolutionized its customer service by implementing AI-supported voice service, reducing Average Handle Time by 27% and automating 15 million customer dialogues. In partnership with Bucher + Suter, the insurer leveraged Cognigy.AI to meet rigorous requirements for scalability, security, and integration.
Innovation is what helps us and the contact center industry at large keep pace with the our customers’ changing expectations! We were delighted to have our commitment to innovation recognized not once but twice in 2021 by Salesforce, one of our closest partners. Together with our customer Daktronics, Bucher + Suter won an Innovation Award for our approach to providing better contact center customer service, fast.
Thurgauer Kantonal Bank (TKB) implemented a cloud solution for its advisory center with Bucher + Suter, ensuring security, compliance, and high performance. Launched in 2016, this project was among the first of its kind in the Swiss banking sector. The solution includes intelligent call routing, voice recording, and a highly available, redundant system hosted within Switzerland.
Since 2006, Coop has transformed its contact center with Bucher + Suter, unifying service channels to boost efficiency and enhance customer experiences. With Cisco UCCE and b+s Connects, Coop now delivers 24/7 omnichannel support, equipping agents to serve customers faster and smarter.
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Germany
Bucher + Suter Inc
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Bucher + Suter AG
Lindenpark, Lindenhofstrasse 1 CH-3048 Worblaufen / Bern
Bucher & Suter AG
Stubenwald-Allee 19
D-64625 Bensheim
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Denver, USA
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Bern, Switzerland
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Bensheim, Germany