Salesforce Service Cloud Consultant

The USA, immediately or by arrangement

2019 Photo Session Bern (2)


The role of a Salesforce Service Cloud Consultant combines aspects of a technical role and an IT operations role. Knowledge about coding languages and principles are helpful, but, unlike for developers, not essential. Salesforce Service Cloud Consultants  are likely to be involved in projects that include installing, configuring, and customizing Bucher + Suter software.

Main responsibilities

  • Installing and configuring Bucher + Suter software at the customer (remotely or on-site)
  • Traveling ~10% for installations and configurations at the customer’s site
  • Supporting customers during user acceptance testing
  • Supporting customers during the go-live procedure
  • Providing product/service-related technical and engineering information by answering questions and requests
  • Delivering technical presentations and conducting live product demos
  • Educating customer staff by providing technical information and training
  • Consulting involving demonstrating cost reductions and operations improvements
  • Working with software developers and engineers to ensure that development follows established processes and works as intended
  • Working on and supporting ways to automate and improve development and release processes
  • Participating in architecture and software development activities
  • Building and setting up new development tools and infrastructure
  • Testing and examining code written by others and analyzing results
  • Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional communities
  • Contributing to company effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives

Your profile

  • General IT, Cisco Contact Center, CTI, and Salesforce CRM (Salesforce Service Cloud Product) knowledge are an advantage
  • Salesforce CRM certifications are an advantage (e.g., Salesforce Administrator)
  • Appropriate academic degree/school of engineering preferred
  • Excellent team player with oral and written communication skills with a keen sense of customer service and success
  • Excellent problem-solving and troubleshooting skills
  • Process-oriented with outstanding documentation skills
  • Knowledge of best practices and IT operations in an always-up, always-available service
  • Excellent organizational and time management skills and the ability to work on multiple projects at the same time
  • Good attention to detail with an ability to analyze and specify adaptations of Bucher + Suter software products and services
  • Experience with or knowledge of agile software development methodologies
  • Programming/coding skills in Java, JavaScript, and jQuery are an advantage
  • Eastern or Central Time Zone preferred

What we offer

  • An international, young, and dynamic DevOps team
  • Coaching and introduction to the world of Cisco collaboration technologies and Salesforce
  • A strongly customer-focused organization that routinely promotes from within
  • Diverse development opportunities (various certifications and technical training courses)
  • Excellent social benefits, fair wage policy, and many company perks
  • Friendly work climate and flat organizational structures
  • Employee events at home and abroad
  • Full-time employment and work from home
2019 Photo Session Billy

Please address your complete application documents by e-mail to Jochen Rachut (Product Delivery Owner) and send to:

We look forward to meeting you!

*By submitting your application documents, you agree that Bucher + Suter AG may process your documents for the purpose of conducting the application process at its locations in Germany, USA and Switzerland. Further data protection information can be found HERE