Team Leader Operations – People, Process, Business Applications

Environment

We are looking for an experienced and people-oriented Team Leader Operations to drive operational excellence, team development, process compliance and internal business application governance within our Swiss Operations organization.

This role combines leadership, HR-related responsibilities, process ownership, compliance management and business application governance. The successful candidate will act as a bridge between Operations, HR, IT, Project Management and business stakeholders, ensuring that teams, processes and tools are aligned to support scalable delivery.

Role positioning: This is not a purely administrative team lead role. It is a cross-functional operations leadership role with responsibility for people, processes, compliance and business applications.

Key Responsibilities

Leadership & people management

• Lead, coach and develop a team of approximately 10 employees in Switzerland.
• Foster a positive, collaborative and accountable team culture.
• Conduct regular development, performance and feedback discussions.
• Support individual development plans, certification planning and career growth.
• Partner with HR on employee-related topics, onboarding, retention and engagement.

Recruitment & talent management

• Manage and support recruitment activities in Switzerland in close collaboration with HR and hiring stakeholders.
• Contribute to workforce planning, capability mapping and succession planning.
• Ensure a structured onboarding experience for new employees.
• Identify skill gaps and support training and development initiatives.

Process & TQMI compliance

• Ensure compliance with operational processes and TQMI standards.
• Maintain, review and continuously improve operational procedures and documentation.
• Coordinate process audits, improvement actions and follow-up activities.
• Act as owner or co-owner of selected TQMI process areas, including Personnel Development.
• Drive process maturity, standardization and operational excellence across the team.

Business applications & internal project delivery

Salesforce engagement business application

• Act as business owner or key business stakeholder for Salesforce engagement-related initiatives.
• Prioritize, coordinate and follow up on business requirements, improvements and open EPICs.
• Collaborate with IT, operations stakeholders and project teams to ensure delivery of business value.
• Drive adoption, process alignment and continuous improvement of Salesforce-related operational workflows.

Learning Management System

• Own and further develop the LMS platform and related operational processes.
• Coordinate learning paths, training content, certification visibility and adoption.
• Collaborate with internal stakeholders and external partners to enhance the learning ecosystem.

Operational excellence & stakeholder management

• Identify opportunities to improve efficiency, scalability and service quality.
• Support operational governance, reporting and decision preparation.
• Facilitate collaboration between Operations, HR, IT, Sales, Delivery and Corporate Functions.
• Ensure transparent communication, clear priorities and disciplined follow-up across initiatives.

Your profile

Experience

• 5+ years of experience in Operations, Service Delivery, HR Operations, Process Management or a similar leadership role.
• Proven experience leading and developing teams.
• Experience working with quality management systems, compliance frameworks or ISO-based environments.
• Experience managing or owning business applications such as Salesforce, LMS, HR platforms or workflow tools.
• Experience in project delivery, stakeholder coordination and backlog prioritization.

Skills & mindset

• Strong leadership and people management capabilities.
• Structured, pragmatic and solution-oriented working style.
• Excellent stakeholder management and communication skills.
• Ability to manage multiple priorities in a dynamic environment.
• Strong analytical thinking and continuous improvement mindset.
• High sense of ownership, accountability and confidentiality.
• Fluent English; German and/or French is a strong advantage for the Swiss market.

Nice to have

• Experience with Salesforce.
• Experience with Learning Management Systems and skills management solutions.
• Knowledge of TQMI, ISO 9001 or comparable quality management systems.
• Experience with Agile backlogs, GitLab EPICs or internal transformation programmes.

What you can expect

• Hybrid working model and modern tooling
• Opportunities for career advancement through training, certifications, and technical courses
• Competitive salary with great benefits and perks
• Supportive team culture with experienced engineers
• Employee events, both locally and internationally
• Two paid Volunteer Time Off (VTO) days per year

Diversity and Inclusion Statement

At Bucher + Suter, we believe that diversity drives innovation and success. We are committed to creating an inclusive environment where all employees feel valued and respected, regardless of their background, identity, or experiences. We welcome and encourage applicants from all walks of life to join our team and contribute to our shared goals.