Salesforce provides a powerful foundation for modern customer experience. Agentforce Contact Center brings voice, digital channels, CRM data, and AI together in one environment.
Bucher + Suter helps organizations implement Agentforce Contact Center with a clear understanding of how contact centers actually operate. We focus on making sure the platform works smoothly within existing infrastructure, processes, and teams, so it delivers reliable performance in day‑to‑day operations.
Modern contact centers are complex systems. Voice, digital channels, CRM data, AI, agents, and operations all need to work together seamlessly.
Agentforce Contact Center brings these capabilities into one environment. What matters next is how well they perform together.
As a contact center transformation partner, Bucher + Suter focuses on the whole system, not just the platform. We connect technology, operating models, and teams so your contact center performs as one, and continues to improve long after go-live.
Contact center platforms do not deliver value on their own. We help you turn Agentforce Contact Center into measurable business outcomes by aligning architecture, integrations, and operations around customer and agent needs.
AI should improve productivity and experience, not create risk or resistance. We design AI and human workflows that work together, helping you scale intelligently while protecting your brand, agents, and customers.
Disconnected systems create friction for customers and agents alike. We connect channels, CRM data, voice, and workflows so customers reach resolution faster and agents always have the full picture.
Alexander Wallner, EVP and CEO Central Europe, Salesforce
“With Agentforce Contact Center, customer engagement reaches a new level. For fast, smooth migration and maximum value, we recommend working with strong, proven partners like Bucher + Suter”
We support your Agentforce Contact Center journey from strategy to sustained performance, including:
• Contact center and CX strategy
• Platform migration and transformation
• Integration and customization beyond standard functionality
• Global 24/7 support and managed services
• Continuous optimization and operational improvement
Our Salesforce development teams and certified AppExchange solutions extend Agentforce Contact Center where standard capabilities are not enough.
The biggest risk in transforming your contact center is not moving too slowly, but moving without a clear plan.
Our Getting Started package helps you:
• Define a realistic transformation roadmap
• Build a clear scope, cost, and ROI view
• Align stakeholders around a shared plan
This creates a solid decision and budget basis before you commit.
Learn how Agentforce Contact Center can work in your environment through:
• A practical overview presentation
• Executive perspectives on contact center transformation
• Direct conversations with our experts
Agentforce Contact Center is Salesforce’s cloud contact center platform. It brings voice, digital channels, CRM data, and AI together in one environment, giving agents and AI access to the context they need to support customers across the service journey.
Yes. Agentforce Contact Center is built on the Salesforce platform, bringing customer data, voice, digital channels, routing, and AI into a connected contact center environment. This gives service teams one place to manage interactions and customer context.
AI agents can support self-service and handle routine customer needs. When human support is required, the interaction can be escalated with the relevant customer history and conversation context, helping the agent continue without making the customer start again.
Yes. Agentforce Contact Center brings voice and digital customer service channels into the Salesforce environment. Customer interactions can be connected to the CRM record, helping agents work with a more complete view across channels.
It may be a strong fit if Salesforce is central to your customer service operation and you want to bring CRM data, contact center channels, workflows, and AI into a more unified environment. We help you assess your current architecture, operational needs, AI readiness, integration requirements, and transformation goals before you commit.
Yes. While Agentforce Contact Center provides a unified foundation, most contact centers still depend on surrounding business applications, data, workflows, and infrastructure. We design the wider integration around how your operation works so the platform fits cleanly into your existing environment.
The right approach depends on your current environment and goals. Bucher + Suter can support the journey from assessment, discovery, and roadmap development through migration, implementation, integration, and ongoing operations.
Bucher + Suter provides ongoing support, managed services, and continuous optimization. We stay involved as service demands, workflows, AI use cases, and business priorities evolve, helping the wider contact center continue to perform beyond launch.
