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Turning Cisco investments into connected service systems.

Cisco performance depends on what surrounds it. Bucher + Suter ensures the platforms deliver in production.

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25+ years of Cisco delivery experience.

Bucher + Suter has been deploying Cisco contact centers since the platform was called IPCC, in 2000. Our customer success and managed services teams stay with the operation, which is why some of the largest Cisco contact centers in Europe and North America have been running with us for a decade or more.

• Cisco Webex Contact Center Specialization
• Unified Contact Center Enterprise Specialization
• Advanced Collaboration Architecture Specialization

Cisco environments often run with a fraction of their installed capability. The routing logic in production is often a stripped-down version of what was designed at go-live, frozen there because no one had bandwidth to revisit it once volumes shifted. The same pattern shows up in feature usage and dashboard configuration. We work to identify and close the highest-impact gaps, so the performance gains show up where the operation feels them.

A customer who starts on chat or with a bot and escalates to voice shouldn't have to recap the conversation when an agent picks up. b+s Connects integrates Webex Contact Center with the CRM your service team works in, whether that's Salesforce, Microsoft Dynamics, or ServiceNow. Agents stay inside the CRM they already work in, and supervisors get one view of the operation instead of several reports they have to reconcile manually.

Which queues are still leaking margin? What's the highest-leverage thing to fix first? We work with your team to consolidate the data Cisco already produces into reporting structures aligned to the decisions you actually have to make, so the platform's output becomes useful instead of just abundant.
Two agents on headsets talking to one another. AI bot having a conversation with intent detection.

A voice bot can deflect a third of incoming calls and look like a win until the calls that do reach human agents are uniformly the hardest ones, handle time climbs, and the cost the bot was supposed to remove shows up downstream as something else. Our team scrutinizes where AI is an actual value-add, focusing on governance and operational discipline so deployments scale efficiently.

When the rest of the business runs on Cisco, what's the right way to bring it into the contact center?

We help organizations move into Webex Contact Center and Webex Calling without rip-and-replace, designing the transition around what's already in production. For regulated operations in Europe, European Private Cloud keeps deployments aligned to local data and audit regulation. For organizations not ready for a full cloud move, Hybrid Cloud Platforms preserve what's working on-prem while modernizing the parts that gain the most from cloud.
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How Swiss Post got more out of Cisco.

Swiss Post runs one of Switzerland's largest contact center operations on Cisco infrastructure, optimized continuously with Bucher + Suter over the long term. Each evolution of the platform has been planned around continuity of live service, with reliability and stability treated as non-negotiable. The result is a contact center that has been continuously delivered and continuously improved without disrupting the customer service Swiss Post is known for.


• Integrated ecosystem with Webex Contact Center and Salesforce
• Migration to Webex Contact Center with service continuity protected throughout
• Measurable performance improvements tied to Webex Contact Center operational discipline
• Large-scale modernization and standardization with measurable cost impact

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Where could Cisco perform better in your operation?

Let’s look at how your operating model is shaping the performance you're getting from Cisco today.

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