Data Protection Declaration


We are pleased you have decided to visit our website. In the following we will explain what personal data we collect, how we process that data, and for what purposes.


1. Responsible entity and data protection officer

The responsible entity for processing personal data is Bucher + Suter AG (Arastrasse 6, 3048 Worblaufen, Switzerland),, +41 31 917 52 00.

Managing Director: Martin Wüthrich

The company data protection officer and, or person able to provide information on data protection can be reached at the above address or at the e-mail address:, or at the following phone number: +49 6251 8622 598.


2. Purposes of data processing and legal basis


2.1 Visiting the website

When you visit the website, the browser you use automatically sends information to our website server. This information is temporarily stored in a log file. The following information is recorded and stored until it is (automatically) deleted:

  • IP address
  • Date and time of the request
  • Time zone difference from Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access status/HTTP status code
  • Amount of data transferred
  • Website from which the request comes
  • Browser
  • Operating system and its interface
  • Language and version of the browser software
  • Country

We process these data to ensure a smooth connection setup and user-friendly use of the website, to guarantee network and information security, to evaluate system security and stability, and for administrative purposes.

The legal basis for data processing is the protection of our legitimate interest. The legitimate interest results from the aforementioned purposes for data collection. We do not use the data to draw conclusions about you personally.

In addition, we use cookies and a tracking service on the website. For more information, please refer to sections 7 and 8 of this data protection declaration.


2.2 Subscribing to our newsletters

If you have consented to receive our newsletter, invitations to events, and other information relevant to you, we will use your name and e-mail address to send you this information electronically.

You can revoke your consent at any time and unsubscribe. Use either the link at the end of each newsletter or alternatively the e-mail address Based on this removal of consent, we will not continue processing data in the future and will delete the data unless there is another legal basis or if statutory retention obligations exist.


2.3 Use of our contact form

If you have any questions, we offer you the opportunity to contact us using the form provided on the website. It is necessary to provide information such as a valid e-mail address, name, country, company, etc. so that we know from whom and where the request originates and can respond accordingly. Additional information can be provided voluntarily.

The data will be processed for the purpose of contacting you on the basis of your consent. Accordingly, the data you provide will also be transmitted to other Bucher + Suter entities, which are impacted by your request.

The personal data collected by us for the use of the contact form will be deleted after your enquiry has been dealt with, unless there is another legal basis or legal storage obligations exist.


2.4 Use of our web chat

We offer you the opportunity to contact us via chat on the website. It is necessary to provide your name, email address, company and country so that we know from whom and from where the request originates and can respond accordingly.

Any personal data or other information you choose to submit in the chat on our website may be read, collected and used by Bucher + Suter. The data will be processed for the purpose of assisting you on the basis of your chat request. Accordingly, the data you provide will also be transmitted to other Bucher + Suter entities, which are impacted by your request.

You can choose to download a transcript of your conversation after the chat session has ended. You can request the deletion of the collected personal data at any time. To do this, send an email to with your request. Based on this request of deletion, we will not continue processing the collected personal data and will delete it unless there is another legal basis or if statutory retention obligations exist.

To be able to offer you chat on the website, Bucher + Suter uses a chat solution from a third-party provider. The data is transmitted in encrypted form only. The chat solution is provided by, Inc. (, Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States. The privacy policy can be found here.


2.5 Use of the "Bucher + Suter Hub" online portal

If you agree to the terms of use of the Bucher + Suter Hub (hereinafter referred to as "the Hub") and create a personal account, we will process your account information to:

  • authenticate, i.e. to grant access to the Hub only to authorized persons
  • ensure that content displayed on the Hub is presented in the most effective and user-friendly manner

We collect information about you when you register for an account (name, email, company name, country), modify your account or set preferences. We keep track of your preferences when you select them within the Hub.

We keep track of certain information about you when you visit and interact with the Hub. This includes the information listed in section 2.1 as well as the features you use, the pages you visit, the links you click on and the files you download from the Hub.

Device and connection information:

  • We collect information about the features of your device that you use to access the Hub (computer, phone, tablet, or any other device).
  • This information includes date and time of the login, IP address, login type, browser, operating system, login URL, encryption technology and geographical location (country, region/state/province/canton, postal code, latitude, longitude).
  • How much of this information we collect depends on the type and settings of the device you use to access the Hub.

Identity and Hosting Providers:

  • In order to be able to offer you the Hub service, an identity provider is used. This enables the central registration and login system. The data is transmitted in encrypted form only. The identity service is provided by:, inc. (, Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States; Privacy policy:
  • In order to be able to provide access to information about b+s products and services, a hosting provider is used. The data is transmitted in encrypted form only. The hosting service is provided by: Amazon Web Services, Inc. (, P.O. Box 81226, Seattle, WA 98108-1226, United States; Privacy policy:

3. Passing on of personal data

We will only pass on your personal data to third parties if:

  • you have given us your consent,
  • the disclosure is necessary to assert, exercise, or defend legal claims and there is no reason to assume that you have an overriding interest worthy of protection in not disclosing your data
  • in the event that a legal obligation exists for the transfer, and
  • this is legally permissible and necessary for the performance of contractual relationships with you.

If we process personal data in a third country (i.e. outside the European Union (EU) or the European Economic Area (EEA)) or if this occurs in the context of the use of third-party services or disclosure or transfer of data to third parties, this only takes place if it occurs for the fulfilment of our (pre)contractual obligations, on the basis of your consent, on the basis of a legal obligation or on the basis of our legitimate interests. If there are no legal permissions, we will only process data in a third country if the necessary conditions are met.


4. Rights of the persons concerned

You have the right:

  • to request information about your personal data processed by us. In particular, you may request information about the purposes of processing, the categories of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, deletion, restriction of processing or objection, the existence of a right of appeal, the origin of your data, if these have not been collected by us, and the existence of automated decision-making including profiling and, if applicable, meaningful information on their details;
  • immediately request the correction of incorrect or complete personal data stored by us;
  • to request the deletion of your personal data stored by us, unless the processing is necessary to exercise the right to freedom of expression and information, to fulfil a legal obligation, for reasons of public interest or to assert, exercise, or defend legal claims;
  • to demand the restriction of the processing of your personal data if you dispute the accuracy of the data, if the processing is unlawful but you refuse to delete it and we no longer need the data, but if you need it to assert, exercise or defend legal claims or if you have filed an objection to the processing;
  • to receive the personal data you have provided to us in a structured, common and machine-readable format, or to request its transfer to another person responsible;
  • to revoke your consent to us at any time. As a result, we are no longer allowed to continue processing data based on this consent in the future and
  • complain to a regulatory agency. As a rule, you can contact the supervisory authority of your usual place of residence, or workplace, or our headquarters.

5. Right of objection

If your personal data is processed on the basis of legitimate interests, you have the right to object to the processing of your personal data if there are reasons for this arising from your particular situation or if the objection is directed against direct advertising. In the latter case, you have a general right of objection, which we will implement without specifying a particular situation.

If you wish to exercise your right of revocation or objection, please send an e-mail to


6. Data security

We use the SSL procedure (Secure Socket Layer) in conjunction with the highest level of encryption supported by your browser. Usually this is a 256-bit encryption. If your browser does not support 256-bit encryption, we use 128-bit v3 technology instead. Whether a single page of our website is transmitted in encrypted form is indicated by the closed display of a key or lock symbol in the lower status bar of your browser.

We also use suitable technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction, or unauthorized access by third parties. Our security measures are continuously improved in accordance with technological developments.


7. Cookies

We use cookies on our website. These are small files that your browser automatically creates and that are stored on your computer, laptop, tablet, smartphone, etc. when you visit our website. Information that results in connection with the specific device used is stored in cookies. The use of cookies serves to make the use of our website more pleasant for you. For example, we use “session cookies” to recognize that you have already visited individual pages of our website. These will be deleted automatically after leaving our site. In addition, we also use temporary cookies that are stored on your device for a specified period of time to optimize user-friendliness. If you visit our website again, it is automatically recognized that you have already been with us and which entries and settings you have made in order not to have to enter them again.

On the other hand, we use cookies to record statistical data on the use of our website and to evaluate it for the purpose of optimizing our website for you, using tracking tools. These cookies enable us to automatically recognize that you have already been with us when you return to our site. These cookies are automatically deleted after a defined period of time.

The data processed by cookies is required for the purposes mentioned, and to protect our legitimate interests and those of third parties.

Most browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your device or a message always appears before a new cookie is created. However, the complete deactivation of cookies can lead to you not being able to use all our website functionality.


8. Tracking tools

With the tracking measures used, we want to ensure that our website is designed to meet requirements and is continually optimized. We continue to use tracking measures to record the use statistics of our website and to evaluate them for the purpose of optimizing our site. The mentioned tracking actions represent legitimate interests and therefore the necessary legal basis for data processing. This website uses the web analysis service software Matomo (, a service of InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand, ("Mataomo") to collect and store data based on our legitimate interest in statistical analysis of user behavior for optimization and marketing purposes. User profiles made pseudonymous can be created and evaluated from this data for the same purpose. Cookies may be used for this purpose. The data collected with Matomo technology (including your pseudonymous IP address) is processed on our systems.

The information generated by the cookie in the pseudonymous user profile is not used to personally identify the visitor to this website and is not combined with personal data about the bearer of the pseudonym.

If you do not agree to the storage and evaluation of this data from your visit, then you can object to the subsequent storage and use at any time by clicking below. In this case, a so-called opt-out cookie is stored in your browser, which means that Matomo does not collect any session data. Please note that the complete deletion of your cookies means that the opt-out cookie will also be deleted and may have to be activated again by you.


9. Up-to-date status and changes to this data protection declaration

This data protection declaration is currently valid and was given that status on August, 2019. Due to the further development of our website and offers above or due to changed legal or official requirements, it may become necessary to change this data protection declaration. We therefore recommend that you check this data protection declaration at regular intervals.