Data Protection Declaration

We are pleased you have decided to visit our website. In the following, we will explain what personal data we collect, how we process that data, and for what purposes. If you need information about protecting your privacy in our relationships with our customers, suppliers, or partners, please click HERE.

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1. Responsible entity and data protection officer

The following three Bucher + Suter companies are responsible for the processing of personal data:

  • Bucher + Suter AG (Arastrasse 6, 3048 Worblaufen, Switzerland), info@bucher-suter.com, +41 31 917 52 00
  • Bucher & Suter AG (Stubenwald-Allee 19, 64625 Bensheim, Germany), info@bucher-suter.de, +49 6251 8622 500
  • Bucher + Suter Inc (4600 S Syracuse St, 9th Floor, Denver, CO 80237, USA), info@bucher-suter.com, +41 31 917 52 00)

Managing Director: Martin Wüthrich

1.1 Data Protection Official
The company data protection official can be contacted at one of the addresses above, at the email address datenschutzbeauftragter@bucher-suter.de or by telephone at +49 6251 8622 598.

2. Purposes of data processing and legal basis

2.1 Visiting the website
When you access the website, the browser you use automatically sends information to our website server. This information is temporarily stored in a log file. The following information is collected and stored until it is (automatically) deletion:

  • IP address
  • Date and time of the request
  • Time zone difference from Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access status/HTTP status code
  • Amount of data transferred in each case
  • Website from which the request originates
  • Browser
  • Operating system and its interface
  • Language and version of the browser
  • Country

 We process the above data to ensure a smooth connection and user-friendly use of the website, to guarantee network and information security, to evaluate system security and stability, and for administrative purposes. In addition, the data of our users is analyzed anonymously. This allows us to better tailor our content and offerings to the needs of our users.

The legal basis for data processing is the protection of our legitimate interests. The legitimate interest results from the aforementioned purposes of data collection. We do not use the data to draw conclusions about your person.

In addition, we use cookies and tracking services on the website. You will find more detailed explanations under sections 4 and 5 of this data protection declaration.

2.2 Subscribing to our newsletters
If you have consented to receive our newsletter, we will use your name and email address to send you this information electronically.
You can unsubscribe and revoke your consent at any time. Please use either the link at the end of each newsletter or alternatively the email address of the Data Protection Officer mentioned in section 1.1. Based on this removal of consent, we will not continue processing data in the future. We will delete the data unless there is another legal basis (e.g., a contract concluded between us) or if statutory retention obligations exist.

2.3 Use of our contact form
If you have any questions, we offer you the possibility to contact us via a form provided on the website. This requires us to provide information such as a valid email address, name, company, country, etc. so that we know who sent the request, where it came from and how we can respond to it. Further information can be provided voluntarily.

The data processed for the purpose of contacting us takes place based on your consent. Following your request, the data you provide will be transmitted to the Bucher + Suter company responsible for your request.

The personal data collected by us for the use of the contact form will be deleted after your request has been processed unless there is another legal basis for the processing of your data.

2.4 Use of our web chat
We offer you the opportunity to contact us via a chat feature on the website. It is necessary to provide your name, email address, company, and country so that we know from whom and from where the request originates and can respond accordingly.

Any personal data or other information you choose to submit in the chat on our website may be read, collected, and used by Bucher + Suter. The data will be processed for the to assist you based on your chat request. Accordingly, the data you provide will also be transmitted to other Bucher + Suter entities, which are impacted by your request.

You can choose to download a transcript of your conversation after the chat session has ended. You can request the deletion of the collected personal data at any time. To do this, send an email to datenschutzbeauftragter@bucher-suter.de with your request. Based on this removal request, we will not continue processing the collected personal data. We will delete it unless there is another legal basis or if stat”utory retention obligations exist.

To be able to offer you chat on the website, Bucher + Suter uses a chat solution from a third-party provider. The data is transmitted in encrypted form only. The chat solution is provided by Salesforce.com, Inc. (www.salesforce.com), Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States. The Salesforce.com privacy policy can be found here.

2.5 Use of the "Bucher + Suter Hub" online portal
If you agree to the terms of use of the Bucher + Suter Hub (hereinafter referred to as “the Hub”) and create a personal account, we will process your account information to:

  • authenticate, i.e., to grant access to the Hub only to authorized persons
  • ensure that content displayed on the Hub is presented in the most effective and user-friendly manner

We collect information about you when you register for an account (name, email, company name, country), modify your account, or set preferences. We keep track of your preferences when you select them within the Hub.

We keep track of certain information about you when you visit and interact with the Hub. This includes the information listed in section 2.1 as well as the features you use, the pages you visit, the links you click on, and the files you download from the Hub.

Device and connection information:

We collect information about the features of your device that you use to access the Hub (computer, phone, tablet, or any other device).

This information includes the date and time of the login, IP address, login type, browser, operating system, login URL, encryption technology, and geographical location (country, region/state/province/canton, postal code, latitude, longitude).

How much of this information we collect depends on the type and settings of the device you use to access the Hub.

  • Identity and Hosting Providers:
  • To be able to offer you the Hub service, an identity provider is used. This enables the central registration and login system. The data is transmitted in encrypted form only. The identity service is provided by Salesforce.com, inc. (www.salesforce.com), Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States; Privacy policy: https://www.salesforce.com/company/privacy/
  • To be able to provide access to information about b+s products and services, a hosting provider is used. The data is transmitted in encrypted form only. The hosting service is provided by Amazon Web Services, Inc. (aws.amazon.com), PO Box 81226, Seattle, WA 98108-1226, United States; Privacy policy: https://aws.amazon.com/privacy/

2.6 Job Application Process
If you apply for a job at Bucher + Suter, we process the personal data you provide to establish a contractual relationship with you. The legal basis for the processing is article 6, paragraph 1, item b DSGVO, in conjunction with § article 26 BDSG, article 6, paragraph 1, item c DSGVO, and article 6, paragraph 1, item f DSGVO, as well as article 6, paragraph 1, item a DSGVO (consent) in the case of voluntary provision of data that is not required for the described purpose. Our legitimate interests are the optimization of the application process, the consolidation of the application process in individual group companies, and the assertion, exercise, or defense of legal claims. Your data may be passed on to affiliated companies of Bucher & Suter AG in Germany and Switzerland for the purpose described. The data will be deleted or returned when the defined purpose has been completed, and the data is no longer required to defend legal claims. The data storage period is usually 6 months. If longer retention is required for commercial or tax law reasons, the data will be stored for the duration of the legal retention period and then deleted. If the application was successful, and we conclude a contract with you, we will include the data in our personnel file. If the position offered is filled elsewhere, but we would like to process your data for another position, we will ask you for your consent.

3. Disclosure of personal data

3.1 We will only pass on your personal data to third parties if:

  • you have given us your consent to do so
  • the disclosure is necessary for the assertion, exercise or defense of legal claims and there is no reason to assume that you have an overriding legitimate interest in the non-disclosure of your data
  • if there is a legal obligation to pass on such information, and
  • this is legally permissible and necessary for the execution of contractual relationships with you.

When processing your data, we make use of the services of external companies. This applies in particular to the operation of our website and our newsletter tool. Our service providers have been carefully selected and commissioned by us and are bound by our instructions.

3.2
If we process personal data in a third country (i.e., outside the European Union (EU) or the European Economic Area (EEA)) or if this is done in the context of the use of third-party services or disclosure or transfer of data to third parties, this will only occur if it is done to fulfill our (pre-)contractual obligations, on the basis of your consent, a legal obligation or our legitimate interests. We will only have your data processed in a third country if the necessary legal requirements are met to ensure adequate protection of your data. Further information, in particular regarding the present guarantees in the event of transmission abroad as well as copies thereof, can be obtained from the contact person named in section 1.1.

4. Cookies

We use cookies on bucher-suter.com and its subdomains. These are small files that your browser automatically creates and stores on your computer, laptop, tablet, smartphone, etc. when you visit our site. Cookies are used to store information that is generated in connection with the specific device used.

The use of cookies serves to make the use of our offer more pleasant for you. For example, we use “session cookies” to recognize that you have already visited individual pages on our website. These will be deleted automatically after leaving our site. In addition, we also use temporary cookies, which are stored on your device for a specified period of time, to optimize user-friendliness and statistical recording. If you revisit our website, we will automatically recognize that you have already been with us and which entries and settings you have made so that you do not have to enter them again.

Data processed by cookies is necessary for the purposes mentioned to protect our legitimate interests.

Most browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your device, or a message always appears before a new cookie is created. However, if you disable cookies entirely, you may not be able to use all the features of our website. In addition, cookies can be deleted at any time in the security settings of your browser.

5. Tracking Tools

With the tracking measures that we implement, we want to ensure that our website is designed to meet requirements and is continually optimized. We use tracking measures to record the use of our website statistically and to evaluate it to optimize our services for you. The aforementioned tracking actions represent legitimate interests and thus the fundamental legal basis for the data processing. Please note that you can exclude tracking by activating the “Do not track” function in your browser settings.

This website collects and stores data based on our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes. On some of our websites we use the web analysis service software Matomo (www.matomo.org), a service provided by InnoCraft Ltd, 150 Willis St, 6011 Wellington, New Zealand. From this data, pseudonymized user profiles can be created and evaluated for the same purpose. Cookies can be used for this purpose. The data collected using Matomo technology (including your pseudonymized IP address) is processed on our servers. The information generated by the cookie in the pseudonymous user profile is not used to identify the visitor to this website personally and is not merged with personal data about the bearer of the pseudonym. If you do not agree with the storage and evaluation of this data from your visit, you can object to its storage and use at any time by clicking below. In this case, an opt-out cookie will be stored in your browser, which means that Matomo does not collect any session data. Please note that the complete deletion of your cookies means that the opt-out cookie will also be deleted and may have to be reactivated by you. Matomo’s privacy policy is available at: https://matomo.org/privacy/.

You can find information from the third-party provider on data protection at https://matomo.org/privacy/.

We also use Google Analytics to analyze the use of the website and its subdomains. Google Analytics gathers information about website use by means of cookies (see 4. Cookies). The information gathered relating to the website is used to create reports about the use of the site. Google’s privacy policy is available at: https://www.google.com/policies/privacy/. The relevant cookies are: _dc_gtm_ UA-12780866-2, _ga and _gid.

In conjunction with Google Analytics, we also use the technical extension "Google Signals", which enables cross-device tracking. This makes it possible to assign an individual website visitor to different end devices. However, this only happens if the visitor has logged in to a Google service when visiting a website and has activated the option "personalized advertising" in his Google account settings at the same time. Even then, however, no personal data or user profiles are accessible to us; they remain anonymous to us. If you do not want "Google Signals" to be used, you can disable the "Personalized advertising" option in your Google Account preferences. You can prevent the storage of cookies by configuring your browser software accordingly; however, please note that in this case you may not be able to use all the features of this website to their full extent.

Google Analytics, Matomo, and, Google Signals cookies can be deactivated, by unchecking the marketing cookie box in the cookie configurator.

6. YouTube and Vimeo

6.1 YouTube

We embed YouTube videos on some of our websites. The operator of the corresponding plug-in is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit a page that includes the YouTube plug-in, a connection to the YouTube servers will be established. This will inform YouTube which pages you visit. If you are logged into your YouTube account, YouTube can match your surfing behavior to you personally. You can prevent this by logging out of your YouTube account beforehand.

If a YouTube video starts playing, the provider will set cookies that collect information about user behavior.

YouTube also stores non-personal usage information in other cookies. If you would like to prevent this, you will need to block the storing of cookies in your browser.

You can find more information about data protection on “YouTube” in the provider’s data privacy policy, here: https://policies.google.com/privacy/.

6.2 Vimeo

Our websites use plugins from the video portal Vimeo of Vimeo, LLC, 555 West 18th Street, New York, New York 10011, USA. Every time that a page offering one or more Vimeo video clips is accessed, a connection is established between your browser and a Vimeo server in the United States. As part of the process, information regarding your visit and your IP address is stored there. Interacting with the Vimeo plugins (e.g. clicking the start button) causes this information to also be transmitted to Vimeo and stored there.

If you have a Vimeo user account and do not wish Vimeo to collect data on you via our websites and associate it with your member data stored at Vimeo, it is necessary to log out of Vimeo before visiting our websites.

The data protection and privacy statement for Vimeo containing further information on Vimeo’s collection and use of your data is available at https://vimeo.com/privacy/.

7. Rights of the persons concerned, in particular, the right of objection

When the EU Data Protection Regulation applies to data processing, you have all the rights set out below. In all other cases, you have the rights listed below, which the applicable data protection law provides.

You have the right to:

  • request information about your personal data processed by us;
  • demand the correction of incorrect or incomplete personal data stored by us without delay;
  • request the deletion of your personal data stored by us, unless processing is necessary for the exercise of the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims;
  • request the restriction of the processing of your personal data insofar as the accuracy of the data is disputed by you; the processing is unlawful, but you refuse its deletion, and we no longer need the data, but you need it to assert, exercise or defend legal claims or you have lodged an objection to the processing;
  • revoke your consent once given to us at any time. The consequence of this is that we may no longer continue the data processing based on this consent in the future;
  • object to the processing of your personal data, provided that this data is processed based on legitimate interests and provided that there are reasons for doing so which arise from your particular situation or the objection is against direct advertising. In the latter case, you have a general right of objection, which will be implemented by us without stating a particular situation;
  • receive the personal data that you have provided to us in a structured, common and machine-readable format or request its transfer to another location;
  • complain to the competent supervisory authority.

If you have any questions regarding the existence or exercise of these rights, you can contact the person mentioned in section 1.1 at any time.

8. Data security

We use SSL (Secure Socket Layer) technology in connection with the highest level of encryption supported by your browser. As a rule, this is 256-bit encryption. If your browser does not support 256-bit encryption, we use 128-bit v3 technology instead. You can tell whether an individual page of our website is transmitted in encrypted form by the closed representation of the key or lock symbol in the status bar of your browser.

We also use suitable technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction, or against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

9. Up-to-date status and changes to this data protection declaration

This data protection declaration is currently valid and was given that status in October 2019. Due to the further development of our website and offers on it or due to changed legal or official requirements, it may be necessary to amend this data protection declaration. We, therefore, recommend that you check this data protection declaration at regular intervals.

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