b+s Connects for ServiceNow ®

ServiceNow Integration for Cisco Contact Center (CCE & CCX)

b+s Connects for ServiceNow is an instantly ready, out-of-the-box integration for Cisco Contact Center (CCE & CCX) providing agents with nothing less than x-ray vision when it comes to enhancing satisfaction by identifying and solving customer issues effectively.

Unique in the industry, this NO HARDWARE solution utilizes proprietary Cisco APIs to set the platinum standard in plug-and-play gadgets. With a download and a few simple clicks, b+s Connects for ServiceNow® provides agents with native interface tools that will redefine proactive service.

ServiceNow Bronze Technology Partner Cisco CCE CCX

b+s Connects for ServiceNow is an instantly ready, out-of-the-box integration for Cisco Contact Center (CCE & CCX) providing agents with nothing less than x-ray vision when it comes to enhancing satisfaction by identifying and solving customer issues effectively.

Unique in the industry, this NO HARDWARE solution utilizes proprietary Cisco APIs to set the platinum standard in plug-and-play gadgets. With a download and a few simple clicks, b+s Connects for ServiceNow® provides agents with native interface tools that will redefine proactive service.

 
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Delight Customers

Getting it right the first time is priceless. Because customers must come first, ensuring technology empowers business to be responsive to customers will mean so much to them in the long run.

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Drive Efficiency

The customer is king. At the end of the day, though, you are running a business. Working fast, effective, and smart are key principles to follow when implementing new technology.

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Provide Proactive Service

Being on time is being late. Today’s customers expect service before they need it. Crystal balls are hard to come by: make anticipating customer needs a priority by obtaining the right solutions. 

It's All About the Experience

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Click-to-Dial

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Screen Pop

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Interaction Logging

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Data Preview in Gadget

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Call Control

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Directory Search

What b+s Connects can offer your business

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AGENT

Help them help you

Tools they need to provide a superior customer experience

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SUPERVISOR

Remove the guesswork

Reports and data that facilitate optimization

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ADMINISTRATOR

Streamline their decision making

Easy-to-implement software, freeing IT to innovate rather than just support

Resources

Demo Video

Demo - Connects for ServiceNow

Get a sense of what our ServiceNow connector can do for YOU!

Want to see a demo? Get detailed technical information? Chat with one of our integration gurus?