b+s Connects for ServiceNow

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b+s Connects for ServiceNow is an instantly ready, out-of-the-box integration for Cisco Contact Center that provides agents with the information they need about their incoming customer interactions with lightning speed. Empower your agents to give your contact center customers the type of experiences they deserve!

Feature Set

  • Seamless transfer for IVR & call data
  • Configurable lookup on all customer-related objects
  • Click-to-dial
  • Auto-record creation
  • In-app experience
  • Screen pops
  • Quick record lookup
  • Transfer & multi-call
  • Interaction logging
  • Activity comment field inside the gadget
  • Real-time display (team & queue view)
  • Auto assignment of work items to customer-related objects
  • Cisco Mobile Agent support
  • Supervisor view
  • Silent monitoring
  • Barge-in
  • One-click installation
  • Minimal configuration
  • High availability
  • Support for Agent Workspace
  • Support for Task Routing
  • Support for Advanced Work Assignment (Federation)

Resources

Demo Video

Demo - Connects for ServiceNow
b+s Connects Commercial
 
 

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