b+s Connects for ServiceNow

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b+s Connects for ServiceNow is an instantly ready, out-of-the-box integration for Cisco Contact Center (CCE & CCX) providing agents with nothing less than x-ray vision when it comes to enhancing satisfaction by identifying and solving customer issues effectively.

Unique in the industry, this NO HARDWARE solution utilizes proprietary Cisco APIs to set the platinum standard in plug-and-play gadgets. With a download and a few simple clicks, b+s Connects for ServiceNow provides agents with native interface tools that will redefine proactive service.

Feature Set

  • Seamless transfer for IVR & call data
  • Configurable lookup on all customer-related objects
  • Click-to-dial
  • Auto-record creation
  • In-app experience
  • Screen pops
  • Quick record lookup
  • Transfer & multi-call
  • Interaction logging
  • Activity comment field inside the gadget
  • Real-time display (team & queue view)
  • Auto assignment of work items to customer-related objects
  • Cisco Mobile Agent support
  • Supervisor view
  • Silent monitoring
  • Barge-in
  • One-click installation
  • Minimal configuration
  • High availability
  • Support for Agent Workspace
  • Support for Task Routing
  • Support for Advanced Work Assignment (Federation)


Demo Video

Demo - Connects for ServiceNow
b+s Connects Commercial

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