Blogs

Faster, more efficient sales processes with High Velocity Sales and b+s Connects for Salesforce 5.4.

Read how to write a review on Salesforce AppExchange, Microsoft Appsource and ServiceNow Store.

Bridging the gap between Cisco Contact Center and Salesforce Service Cloud Voice

Bucher + Suter Announces b+s Connects for Service Cloud Voice on Salesforce AppExchange

Transcription is the core technology that will facilitate AI-assisted, intelligent contact centers and their agents.

With the latest version of b+s Connects for Microsoft Dynamics, supervisors have more abilities than ever.

Here you will find interesting news about Bucher + Suter.

Learn all about Service Cloud Voice for Partner Telephony from Product Management Director, Tony Flores

Read this case study to learn how Bucher + Suter's solutions address TrialCard's goals.

Happy customers are the difference between the success and failure of any business. Find out more about Customer Experience!

Find out more about the latest version of b+s Connects for Salesforce!

Find out here how Microsoft Dynamics 365 Customer Service can significantly improve CX across the entire customer journey.

Read here how the use of CTI provides effective solutions for customer service centers. 

With the latest version of b+s Connects for ServiceNow, we're offering up a war chest of features.

Here's a recipe for lightning-fast, omnichannel super agents!

In this interview Martin Wüthrich talks about the BKW project, which was launched exactly 20 years ago.

Health and safety is our top priority

Bucher + Suter is a classic system integrator on the international scene, as CSO Jürgen Schick explains.

It pays off to provide intensive customer care through a personal contact person.

A selection of our most recent industry awards.

There are four answers to this question, each of them important.

A hybrid chat solution that leverages the Cisco Cloud and Google Cloud platforms to powerful effect.

You hear the term all the time. But how is Omni-channel really significant contact center perfomance?

What needs to be considered to ensure that migration to the cloud really achieves the expected goals?

Know your options and make an informed decision about the technology solution right for your business!

Mr. Schenkel, you have done pioneering work for Swiss banking with the Cloud Contact Center. How did this happen?

Customizable toolbars can optimize contact center performance: find out how.

We'd like to invite you to join in the celebrations with us at our offices in Bern or Bensheim.

Bucher + Suter are sponsoring this year's Dreamforce. Catch our SCV video on Salesforce+.

HUMAN & DIGITAL: HYBRIDIZE YOUR RELATIONSHIP IN PARIS!

Check out our handy guide of tips to get the maximum from your Virtual Cisco Live Experience.

Bucher + Suter will be platinum sponsors at this year's WebexOne: the premier digital collaboration and contact center conference.

Experience the combined power of Cisco and Google AI live in action.

The focus is on the personal experience.

Experience the extensive integrations for Cisco Contact Center.

Webinars On-Demand. Get recordings and presentations right here.

Discover b+s Connects for Microsoft Dynamics!

Learn all about b+s Connects for ServiceNow, and its latest features.

Full-scale digital event, enabling remote participation from anywhere.

Join the Cisco Contact Center Update Webinars.

PLAN B Webinars: Flexible operating models of the Cisco Contact Center

Can you imagine a future where interacting with technology has become effortless?

Join us at the ServiceNow Sales KickOff in Las Vegas.

We want to make sure we're in lock step with the CRM giant.

ServiceNow is here, ready to provide service, now. Join us at the Now at Work Event in London.