As part of a company-wide move to the cloud, Helvetia needed to modernize a contact center environment that was limited in scalability, flexibility, and omnichannel capabilities. The insurer wanted to unify customer service operations, connect critical platforms, and create a more agile service organization capable of supporting both voice and digital customer interactions.

Partnering with Bucher + Suter, Helvetia migrated from an on-premises Cisco UCCE platform to Webex Contact Center and built an integrated ecosystem that combines Salesforce, Microsoft Teams, and AI-powered voice capabilities. The result is a flexible, cloud-based service organization with enhanced visibility, streamlined processes, and the ability to launch new services in days instead of weeks.