Bluebeam reached a point where its legacy on-premises Cisco Contact Center Express (CCX) solution could no longer keep up with growing operational demands and evolving customer service requirements. The company needed greater flexibility, scalability, reliability, and security, along with a customer service solution that matched its reputation as an innovator in the construction software space.

By moving to Webex Contact Center with Bucher + Suter, Bluebeam replaced its on-premises infrastructure with a scalable, future-ready cloud platform that enables its contact center teams to deepen and expand service quality as the business continues to grow.