Biggest Cisco Contact Center Partner in Europe
Consolidate all contact processes and tasks of all channels, services and service units on a uniform platform: with true unified routing, unified reporting and contact blending. All services benefit from harmonized control, faster innovation cycles and a uniform system environment.
Cisco Contact Center Solutions
Control not only phone, mail and chat but also all other channels such as video and WhatsApp or work orders from external CRM systems with uniform unified routing, reporting and agent desktop functions.
Not only the customer dialog, but also internal service organizations such as the IT helpdesk and the HR department or shared services such as the accounting departments benefit from the efficient and uniform setup.
All teams and agents
Whether internal teams on site or heterogeneous organizations distributed worldwide, whether external service providers or home agents at home: everyone has access to all functions from anywhere in the uniform system environment.
Communicate on the go
WhatsApp, Facebook Messenger & Co
Offer your customers modern ad hoc communication via the mobile contact channel of their choice:
- SMS & WhatsApp
- Facebook Messenger & Apple Business Chat
- Twitter & WeChat
- In-App Chat with audio and video option embedded in your smartphone app
All of this embedded in your employee's healing work environment in the Agent Desktop.
Multimedia in the contact center
Cobrowsing, screen sharing and video
Guide your customer through websites and forms or examine the conditions at the customer's site live and remotely via video...
Compatible with your voice infrastructure
Fully integrated into the Cisco UC environments with the Cisco CUCM Unfied Call / Contact Manager as well as Cisco phones and Jabber softphones / Webex Teams and Webex Meetings Integrated in flexible UC architectures even with distributed locations.
Do you already rely on Microsoft Skype or even teams for your telephony today or are you considering doing so in the future?
Use the full functionality of our solution also in Microsoft UC environments.
Other PBX & Phones
No matter which telephone system you use, whether ISDN or SIP connection - you have full functionality.
Any telephone number (including home office/cell phone) can be integrated into the contact center.