Fusion for Cisco Finesse
700Fusion for Cisco Finesse

Fusion for Cisco Finesse

The web-based Cisco Finesse desktop gives employees easy access to the applications and information they need. An intuitive and accessible user interface design increases the efficiency of work processes, which in turn improves the quality of customer service.

b+s Fusion for Cisco Finesse

increases agent productivity by transforming the Cisco Finesse agent cockpit into a unified multi-channel collaboration environment. The Bucher + Suter Fusion for Finesse gadget integrates a range of intuitive gadgets into the Finesse GUI, each of which maximizes Finesse’s capabilities and ensures effective and fast customer service.

Learn more on the Cisco Finesse product page

Advantages

Easy handling

Less personnel expenditure

Support of specialist departments during overloads

Uniform reporting

Central availability status

Provides transparency and improves availability of employees

Seamless integration Seamless integration

Seamless integration

Fusion for Cisco Finesse provides IT professionals with a seamless integration of the contact center product range into the existing IT landscape and, by default, allows cost-effective customizatio…

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Seamless integration

Seamless integration

Fusion for Cisco Finesse provides IT professionals with a seamless integration of the contact center product range into the existing IT landscape and, by default, allows cost-effective customization of the agent and supervisor desktop via the integrated gadget technology.

The Cisco Finesse agent desktop is also capable of displaying real-time dashboards from the Cisco CUIC. This provides the agent with information on metrics such as service lines, calls on hold or status information from other agents. The gadgets can be flexibly arranged in the Finesse desktop.

Functions overview Functions overview

Functions overview

  • Web-based desktop
  • Ready/not ready switching
  • Pop-up for incoming calls
  • Call answer, call hold
  • Transfers and conferences
  • Call classification with follow-up reasons
  • Team info from team leader
  • One des…
Show more
Functions overview

Functions overview

  • Web-based desktop
  • Ready/not ready switching
  • Pop-up for incoming calls
  • Call answer, call hold
  • Transfers and conferences
  • Call classification with follow-up reasons
  • Team info from team leader
  • One desktop for all media including email and chat
  • Finesse login and language support
  • Finesse phonebook and dial pad

Gadgets

Finesse dashboard
360° customer view
Click-to-dial in websites
CRM integration

Resources

Videos

  • Demo Video: Fusion Gadgets for Cisco Finesse Agent Desktop

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