Blog, news & events

Is AI replacing IVRs and ACDs?

Some say Intelligent Voice Routing (IVR) and Automatic Call Distribution (ACD) are dead The reality is a little more nuanced A 2024 Call Centre Helper…

Events June 9 – 12, 2025

CCW Las Vegas 2025

June 9 – 12, 2025 Caesars Forum, Las Vegas In a world where customer expectations evolve by the minute, staying ahead of the curve isn’t optional,…

Blog March 25, 2025

Walking the Talk: Our Customer Service philosophy

Good customer service is good business It may sound great on paper, but business leaders know how empty this adage is without action to back it up Yes, they…

Events June 8 – 12, 2025

Bucher + Suter is setting sail for Cisco Live in San Diego 2025 – join us on the journey!

June 8 – 12, 2025 San Diego Convention Center, San Diego, CA Booth #1918 Cisco Live is the event where the best and brightest minds in the Cisco…

Blog March 20, 2025

Now Listed: EU – US Data Privacy Framework (DPF)

Bucher + Suter now has an official listing on the EU-US Data Privacy Framework (DPF) program You may be familiar with DPF, especially if your products and…

News March 17 – 20, 2025

Enterprise Connect 2025

We hope you enjoyed Enterprise Connect 2025 See you in Vegas for EC26! Your Contact Center Partner for Every Peak, Every Summit, Every Step Join Bucher +…