Blog, news & events

How Your NPO Can Get Discounted Contact Center Tech

You’re a non-profit organization (NPO) with a contact center We want to help you run that contact center more efficiently through the b+s PLUS Program, which…

Events May 21, 2025

Bucher Suter at Agentforce World Tour NYC

Wednesday, May 21, 2025 Javits Center, New York City 9:00 AM – 5:00 PM ET What is the Agentforce World Tour Agentforce World Tour is Salesforce’s…

Blog April 17, 2025

Is AI replacing IVRs and ACDs?

Some say Intelligent Voice Routing (IVR) and Automatic Call Distribution (ACD) are dead The reality is a little more nuanced A 2024 Call Centre Helper…

Events June 9 – 12, 2025

CCW Las Vegas 2025

June 9 – 12, 2025 Caesars Forum, Las Vegas In a world where customer expectations evolve by the minute, staying ahead of the curve isn’t optional,…

Blog March 25, 2025

Walking the Talk: Our Customer Service philosophy

Good customer service is good business It may sound great on paper, but business leaders know how empty this adage is without action to back it up Yes, they…