Blog, news & events

Data sovereignty in uncertain times: The Swiss advantage

It’s not just prudent to wonder about the future of cloud data sovereignty, but urgent Since the 2024 US election, trust in US-based cloud providers has come…

Blog May 21, 2025

What it takes to migrate your contact center from on-premises to cloud

If you plan to change your cloud strategy, you’re in good company In a recent Rackspace survey, 90% of global tech leaders said they plan to do so over the…

Blog May 12, 2025

How your NPO can get discounted contact center tech

You’re a non-profit organization (NPO) with a contact center We want to help you run that contact center more efficiently through the b+s PLUS Program, which…

Events May 21, 2025

Bucher + Suter at Agentforce World Tour NYC

Wednesday, May 21, 2025 Javits Center, New York City 9:00 AM – 5:00 PM ET What is the Agentforce World Tour Agentforce World Tour is Salesforce’s…

Blog April 17, 2025

Is AI replacing IVRs and ACDs?

Some say Intelligent Voice Routing (IVR) and Automatic Call Distribution (ACD) are dead The reality is a little more nuanced A 2024 Call Centre Helper…