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October 14 – 16, 2025 Moscone Center, San Francisco, CA Dreamforce is Salesforce’s flagship annual event, a global gathering of Trailblazers,…
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Service Transformed: The Intelligent Alliance Behind the Contact Center of the Future
Interview with Salesforce, Cisco, and Bucher + Suter This interview was originally published in German on TeleTalk How large companies are using established…
Cisco Just Released Finesse 15: What it Means for Your Contact Center
It’s easy to assume that all contact centers are rapidly moving to the cloud Gartner predicts that 90% of organizations will adopt hybrid cloud by 2027 And…
How AI is defining the future of emergency call centers
Artificial Intelligence (AI) is now used as standard by insurance companies, banks, health insurers, and many others AI assists with questions and problems,…
Join Bucher + Suter at WebexOne 2025 in San Diego
September 28 – October 1st, 2025 Marriott Marquis San Diego Marina, San Diego, CA WebexOne is Cisco’s flagship collaboration and customer…
Giving back to nature: A day in Ferenbalm
It’s been a hot start to the Summer in Switzerland Like, hot-hot Uncomfortable-hot Way too hot for the author of this post, who, despite 10 years in…
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