Blog, news & events

Multi-Agent Orchestration Is Coming. Is Your Contact Center Ready?

Cisco announced it Salesforce is shipping it Google donated an open protocol to the Linux Foundation Multi-agent orchestration is the next frontier in…

Events March 11, 2026

The b+s Drop-In: Empowering Agents, Providing Exceptional Experiences: AI Across Voice and Digital Channels

Elevate Your Customer Experience with Bucher + Suter & Cisco We are hosting a webinar featuring Cisco, where we’ll explore how organizations are…

Blog February 13, 2026

Your Contact Center Knows Things Nobody Else Does

Every day, your contact center fields thousands of conversations where customers volunteer information that you’d pay handsomely for in a traditional focus…

Events March 24, 2026

Salesforce Service Summit 2026 | Munich

Ready for the next chapter in Service In Munich, the brightest minds in the industry — visionaries, serviceblazers, and AI pioneers — come together to show…

Blog February 6, 2026

3 Questions to Ask Before Making a Contact Center Technology Decision

Every vendor has a pitch, every analyst a prediction Every conference has a must-have innovation It’s difficult to find a contact center leader…

Blog January 21, 2026

Why Scoring 100% of Calls Could Make Your Agents Worse

Complete visibility has its advantages When your AI can score 100% of your agent-customer interactions, instead of the much smaller percentage that manual…