Elevate Your Customer Experience with Bucher + Suter & Cisco We are hosting a webinar featuring Cisco, where we’ll explore how organizations are…
Every day, your contact center fields thousands of conversations where customers volunteer information that you’d pay handsomely for in a traditional focus…
Ready for the next chapter in Service In Munich, the brightest minds in the industry — visionaries, serviceblazers, and AI pioneers — come together to show…
Every vendor has a pitch, every analyst a prediction Every conference has a must-have innovation It’s difficult to find a contact center leader…
Complete visibility has its advantages When your AI can score 100% of your agent-customer interactions, instead of the much smaller percentage that manual…
Here’s what a bad AI-to-human handoff looks like: Conversation history vanishes Agent asks customer to start over (or repeat) Transfer dumps…
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