
ROI Calculator – b+s Connects for Salesforce
Calculate the potential savings of an intelligent CTI solution from Bucher + Suter
b+s Connects offers benefits far beyond improved agent workflows that enhance the contact center customer’s experience. You’ll also save time and money on every interaction. See how much you could save below, with our interactive ROI calculator.
ROI calculator
Contact Center Metrics
Days open for business
Calls connected per day
% of calls connected to agents
Avg agent idle time per day (in minutes)
Agent hourly salary
% of calls with a known caller, matched in CRM
Outbound calls per day
# of agents that can handle voice & omnichannel
Anticipated % reduction in unplanned idle time due to Universal Queue (UQ)
Seconds saved per call
(ranges are customer averages)Click-to-dial vs manual dialing
Screen pop
Unified desktop
Calculation
Total hours saved
0Total $ saved
$ 0Saving in hours with click to dial
0$ saved from click to dial
$ 0Saving in hours with screen pop
0$ saved from screen pop
$ 0Saving in hours of a unified desktop
0$ saved with unified desktop
$ 0Saving in hours by using UQ blended agents
0$ saved with UQ blended agents desktop
$ 0The cost savings of b+s Connects represented in the ROI calculator is for illustrative purposes only, and not guaranteed. ROI will depend on the accuracy of the data you input.



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